9
NPS
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Arise Virtual Solutions
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About Arise Virtual Solutions' Brand
Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Arise Virtual Solutions NPS
Arise Virtual Solutions's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether Arise Virtual Solutions's customers would recommend using the product based on a scale of -100 to 100.
Arise Virtual Solutions Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
Arise Virtual Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 29 | Dec 2022 | 29 |
Apr 2023 13 | Apr 2023 | 13 |
Jul 2023 11 | Jul 2023 | 11 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 9 | Mar 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arise Virtual Solutions NPS by Usage
Arise Virtual Solutions's NPS was rated -67 points by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Arise Virtual Solutions Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Arise Virtual Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arise Virtual Solutions Customer Loyalty Score by Usage
Arise Virtual Solutions's Customer Loyalty score was rated 70% by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Arise Virtual Solutions Product Quality
3.1/5
Arise Virtual Solutions has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Arise Virtual Solutions Product Information
Arise Virtual Solutions’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.arise.com
- Company Size
- 201-500 Employees
Industry
Business and Consumer Services
Quick Insights into Arise Virtual Solutions Product Quality
Arise Virtual Solutions's Product Quality score was rated highest by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Arise Virtual Solutions' Product Quality.
Ranked Arise Virtual Solutions Product Quality the Highest
Arise Virtual Solutions Product Quality Score by Usage
Arise Virtual Solutions's Product Quality score was rated 2.6 stars by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Arise Virtual Solutions Pricing
Arise Virtual Solutions ROI & Value For Money
3.5/5
Arise Virtual Solutions has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Arise Virtual Solutions ROI
Arise Virtual Solutions's ROI score was rated highest by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
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Ranked Arise Virtual Solutions ROI the Highest
Arise Virtual Solutions ROI Score by Usage
Arise Virtual Solutions's ROI score was rated 3.5 stars by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
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Arise Virtual Solutions Customer Satisfaction (CSAT)
Arise Virtual Solutions Customer Satisfaction (CSAT) Score
50 / 100
Arise Virtual Solutions has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arise Virtual Solutions Customer Satisfaction
Arise Virtual Solutions's Customer Satisfaction score was rated highest by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Arise Virtual Solutions' Customer Satisfaction.
Ranked Arise Virtual Solutions Customer Satisfaction the Highest
Arise Virtual Solutions Customer Satisfaction Score by Usage
Arise Virtual Solutions's Customer Satisfaction score was rated 33 points by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Arise Virtual Solutions Customer Service
3.5/5
Arise Virtual Solutions has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Arise Virtual Solutions's Customer Service
Address
3450 Lakeside Dr Ste 620, Miramar Beach, FL 33027
Website
http://www.arise.com
Phone Number
9543922690
Arise Virtual Solutions's Social Links
Quick Insights into Arise Virtual Solutions Customer Service
Arise Virtual Solutions's Customer Service score was rated highest by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Arise Virtual Solutions' Customer Service score.
Ranked Arise Virtual Solutions Customer Service the Highest
Arise Virtual Solutions Customer Service Score by Usage
Arise Virtual Solutions's Customer Service score was rated 3.1 stars by customers who have used Arise Virtual Solutions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Arise Virtual Solutions as an Employer
2.5/5
Arise Virtual Solutions has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Arise Virtual Solutions
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Arise Virtual Solutions scored a 9 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Arise Virtual Solutions would recommend the brand to a friend. ENPS measures how likely Arise Virtual Solutions employees would recommend working at Arise Virtual Solutions to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 31% | Promoters |
|---|---|
| 11% | Passive |
| 58% | Detractors |
