0
NPS
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Brand Page
LiveVox
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About LiveVox's Brand
LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive contact center performance. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. Among its major competitors, LiveVox is ranked in 5th place for NPS while Aptos is 1st, and Five9 Inc is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
LiveVox CMO
LiveVox Ranking
- #4 / 4 of its competitors
LiveVox NPS
LiveVox's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether LiveVox's customers would recommend using the product based on a scale of -100 to 100.
LiveVox Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
LiveVox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 66 | Aug 2021 | 66 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2023 -1 | Jan 2023 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LiveVox NPS by Gender
LiveVox's NPS was rated 0 by Male customers on Comparably.
Male
0
LiveVox's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
LiveVox's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LiveVox NPS by Ethnicity
LiveVox's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
LiveVox Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of LiveVox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LiveVox Customer Loyalty Score by Gender
LiveVox's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
LiveVox Customer Loyalty Score by Ethnicity
LiveVox's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LiveVox.
100
out of 100
Caucasian
LiveVox Customer Loyalty vs. Competitors
Compared to its competitors, LiveVox's Customer Loyalty score is rated right above ASPECT SOFTWARE, INC., and is preceded by Genesys.
Unlock LiveVox Customer Loyalty vs. Competitors Data
VS
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LiveVox Product Quality
2.9/5
LiveVox has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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LiveVox Product Information
LiveVox’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.livevox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Quick Insights into LiveVox Product Quality
LiveVox's Product Quality score was rated highest by Caucasian customers.
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Ranked LiveVox Product Quality the Highest
LiveVox Product Quality Score by Gender
LiveVox's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
LiveVox Product Quality Score by Ethnicity
LiveVox's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LiveVox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
LiveVox Product Quality vs. Competitors
Compared to its competitors, LiveVox's Product Quality score is rated right above Noble, and is preceded by Genesys.
Unlock LiveVox Product Quality vs. Competitors Data
VS
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LiveVox Pricing
LiveVox ROI & Value For Money
3.3/5
LiveVox has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into LiveVox ROI
LiveVox's ROI score was rated highest by Caucasian customers.
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Ranked LiveVox ROI the Highest
LiveVox ROI Score by Gender
LiveVox's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
LiveVox ROI Score by Ethnicity
LiveVox's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LiveVox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
LiveVox Pricing vs. Competitors
Compared to its competitors, LiveVox's ROI score is rated right above Aptos, and is preceded by Genesys.
Unlock LiveVox ROI vs. Competitors Data
VS
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LiveVox Customer Satisfaction (CSAT)
LiveVox Customer Satisfaction (CSAT) Score
25 / 100
LiveVox has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LiveVox Customer Satisfaction vs. Competitors
Compared to its competitors, LiveVox's Customer Satisfaction score is rated right above ASPECT SOFTWARE, INC., and is preceded by Genesys.
Unlock LiveVox Customer Satisfaction vs. Competitors Data
VS
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LiveVox Customer Service
3.1/5
LiveVox has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About LiveVox's Customer Service
Address
655 Montgomery Street, San Francisco, CA 94111
Website
http://www.livevox.com
Phone Number
415-671-6000
LiveVox's Social Links
Quick Insights into LiveVox Customer Service
LiveVox's Customer Service score was rated highest by Caucasian customers.
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Ranked LiveVox Customer Service the Highest
LiveVox Customer Service Score by Gender
LiveVox's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
LiveVox Customer Service Score by Ethnicity
LiveVox's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LiveVox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
LiveVox Customer Service vs. Competitors
Compared to its competitors, LiveVox's Customer Service score is rated right above Noble, and is preceded by Genesys.
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LiveVox as an Employer
4.7/5
LiveVox has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LiveVox scored a 0 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of LiveVox would recommend the brand to a friend. ENPS measures how likely LiveVox employees would recommend working at LiveVox to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
