34
NPS
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ASPECT SOFTWARE, INC.
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About ASPECT SOFTWARE, INC. Brand
Among its major competitors, ASPECT SOFTWARE, INC. is ranked in 2nd place for NPS while Salesforce is 1st, and Monet Software is 3rd.
Brand at a Glance
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
ASPECT SOFTWARE, INC. Ranking
- #2 / 4 of its competitors
ASPECT SOFTWARE, INC. NPS
ASPECT SOFTWARE, INC.'s Net Promoter Score (NPS) is a 34 with 60% Promoters, 14% Passives, and 26% Detractors. Net Promoter Score tracks whether ASPECT SOFTWARE, INC.'s customers would recommend using the product based on a scale of -100 to 100.
ASPECT SOFTWARE, INC. Overall NPS
| 60% | Promoters |
|---|---|
| 14% | Passives |
| 26% | Detractors |
ASPECT SOFTWARE, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
How Other Brands Compare
ASPECT SOFTWARE, INC. is ranked second for NPS among its competitors. Salesforce and Oracle come in first and third, with Genesys coming in at #4.
ASPECT SOFTWARE, INC. |  Oracle |  Genesys |  Salesforce | |
| Global Ranking | #- | #173 | #896 | #- |
| NPS | 34 | 11 | 11 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $207.07B | $89.41M | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ASPECT SOFTWARE, INC. NPS by Usage
ASPECT SOFTWARE, INC.'s NPS was rated the highest by customers who have used ASPECT SOFTWARE, INC.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
ASPECT SOFTWARE, INC. NPS vs. Competitors
Compared to its competitors, ASPECT SOFTWARE, INC.'s NPS is rated right above Monet Software, and is preceded by Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 36 |
| ASPECT SOFTWARE, INC. | 34 |
 | Monet Software | 30 |
| Oracle | 11 |
| Genesys | 11 |
 | UserVoice | 10 |
ASPECT SOFTWARE, INC. Product Quality
4.1/5
ASPECT SOFTWARE, INC. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ASPECT SOFTWARE, INC. Product Information
ASPECT SOFTWARE, INC. serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. ASPECT SOFTWARE, INC. supports Web devices and offers products for small, medium, and large sized businesses.
ASPECT SOFTWARE, INC.’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ASPECT SOFTWARE, INC.'s product the highest. Reviewers from the Outsourcing or Offshoring industry rated ASPECT SOFTWARE, INC. the lowest at 4.1.
- Website
- https://www.aspect.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Korean
Russian
Quick Insights into ASPECT SOFTWARE, INC. Product Quality
ASPECT SOFTWARE, INC.'s Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked ASPECT SOFTWARE, INC. Product Quality the Highest
Ranked ASPECT SOFTWARE, INC. Product Quality the Lowest
ASPECT SOFTWARE, INC. Product Quality Score by Usage
ASPECT SOFTWARE, INC.'s Product Quality score was rated the highest by customers who have used ASPECT SOFTWARE, INC.'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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ASPECT SOFTWARE, INC. Product Quality Score by Industry
ASPECT SOFTWARE, INC.'s Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Automotive and Transportation industry customers.
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ASPECT SOFTWARE, INC. Product Quality vs. Competitors
Compared to its competitors, ASPECT SOFTWARE, INC.'s Product Quality score is rated right above Salesforce, and is preceded by Monet Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Monet Software | 4.2/5 |
| ASPECT SOFTWARE, INC. | 4.1/5 |
| Salesforce | 4/5 |
| UserVoice | 3.9/5 |
| Oracle | 3.7/5 |
| Genesys | 3.7/5 |
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ASPECT SOFTWARE, INC. Pricing
ASPECT SOFTWARE, INC. ROI & Value For Money
3.7/5
ASPECT SOFTWARE, INC. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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ASPECT SOFTWARE, INC. Pricing Plans
ASPECT SOFTWARE, INC. has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from ASPECT SOFTWARE, INC..
Who Uses ASPECT SOFTWARE, INC.?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into ASPECT SOFTWARE, INC. ROI
ASPECT SOFTWARE, INC.'s ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked ASPECT SOFTWARE, INC. ROI the Highest
Ranked ASPECT SOFTWARE, INC. ROI the Lowest
ASPECT SOFTWARE, INC. ROI Score by Industry
ASPECT SOFTWARE, INC.'s ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Automotive and Transportation industry customers.
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ASPECT SOFTWARE, INC. Pricing vs. Competitors
Compared to its competitors, ASPECT SOFTWARE, INC.'s ROI score is rated right above Oracle, and is preceded by Salesforce.
| COMPANY | Pricing Score | |
|---|---|---|
| Monet Software | 4.2/5 |
| Salesforce | 4/5 |
| ASPECT SOFTWARE, INC. | 3.7/5 |
| Oracle | 3.7/5 |
| Genesys | 3.7/5 |
| UserVoice | 3.6/5 |
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ASPECT SOFTWARE, INC. Customer Service
3.7/5
ASPECT SOFTWARE, INC. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ASPECT SOFTWARE, INC.'s Customer Service
Address
2325 East Camelback Road, Phoenix, AZ 85016
Website
https://www.aspect.com/
Phone Number
978-250-7900
ASPECT SOFTWARE, INC. Customer Service vs. Competitors
Compared to its competitors, ASPECT SOFTWARE, INC.'s Customer Service score is rated right above Monet Software, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Salesforce | 4/5 |
| ASPECT SOFTWARE, INC. | 3.7/5 |
| Monet Software | 3.7/5 |
| Genesys | 3.7/5 |
| UserVoice | 3.7/5 |
| Oracle | 3.6/5 |
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Consumer vs. Employees
ASPECT SOFTWARE, INC. scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ASPECT SOFTWARE, INC. would recommend the brand to a friend. ENPS measures how likely ASPECT SOFTWARE, INC. employees would recommend working at ASPECT SOFTWARE, INC. to a friend.
Net Promoter Score
34
NPS Score
| 60% | Promoters |
|---|---|
| 14% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
