10
NPS
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UserVoice
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About UserVoice's Brand
User feedback made easy and actionable. Among its major competitors, UserVoice is ranked in 7th place for NPS while Freshdesk is 1st, and Zendesk is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
UserVoice Ranking
- #4 / 4 of its competitors
UserVoice NPS
UserVoice's Net Promoter Score (NPS) is a 10 with 45% Promoters, 20% Passives, and 35% Detractors. Net Promoter Score tracks whether UserVoice's customers would recommend using the product based on a scale of -100 to 100.
UserVoice Overall NPS
| 45% | Promoters |
|---|---|
| 20% | Passives |
| 35% | Detractors |
UserVoice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 5 | Aug 2020 | 5 |
Mar 2022 10 | Mar 2022 | 10 |
Jan 2023 10 | Jan 2023 | 10 |
How Other Brands Compare
UserVoice is ranked #4 for NPS among its competitors. Zendesk and HubSpot come in first and second, with Genesys coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UserVoice NPS by Usage
UserVoice's NPS was rated 45 points by customers who have used UserVoice's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 45 | 5 to 10 Years | 45 |
UserVoice Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UserVoice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UserVoice Customer Loyalty vs. Competitors
Compared to its competitors, UserVoice's Customer Loyalty score is rated right above Zendesk, and is preceded by Helpshift.
Unlock UserVoice Customer Loyalty vs. Competitors Data
VS
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UserVoice Product Quality
3.9/5
UserVoice has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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UserVoice Product Information
UserVoice serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. UserVoice supports iOS and Web devices and offers products for medium and large sized businesses.
UserVoice’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.uservoice.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Customer Experience Software
Customer Satisfaction Software
Product Roadmap Software
Customer Engagement Software
Feedback and Reviews Management Software
Knowledge Management Software
Product Management Software
Product Lifecycle Management Software
Idea Management Software
Innovation Software
UserVoice Product Quality vs. Competitors
Compared to its competitors, UserVoice's Product Quality score is rated right above Genesys, and is preceded by Salesforce.
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UserVoice Pricing
UserVoice ROI & Value For Money
3.6/5
UserVoice has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock UserVoice's overall ROI score rated by its users and customers.
UserVoice Pricing Plans
UserVoice has a pricing structure that accommodates medium and large businesses.
Who Uses UserVoice?
Medium Businesses
Large Enterprises
UserVoice Pricing vs. Competitors
Compared to its competitors, UserVoice's ROI score is rated right above Freshdesk, and is preceded by Genesys.
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UserVoice Customer Satisfaction (CSAT)
UserVoice Customer Satisfaction (CSAT) Score
100 / 100
UserVoice has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UserVoice Customer Satisfaction vs. Competitors
Compared to its competitors, UserVoice's Customer Satisfaction score is rated right above Zendesk, and is preceded by Freshdesk.
Unlock UserVoice Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full UserVoice Customer Satisfaction vs. Competitors data and gain insights into your customers today.
UserVoice Customer Service
3.7/5
UserVoice has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UserVoice's overall Customer Service score rated by its users and customers.
About UserVoice's Customer Service
Address
655 Montgomery St Suite 1170, San Francisco, CA 94111
Website
https://www.uservoice.com/
Phone Number
(888) 840-0280
UserVoice Customer Service vs. Competitors
Compared to its competitors, UserVoice's Customer Service score is rated right above Helpshift, and is preceded by Genesys.
Unlock UserVoice Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full UserVoice Customer Service vs. Competitors data and gain insights into your customers today.
UserVoice as an Employer
3.3/5
UserVoice has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
UserVoice scored a 10 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of UserVoice would recommend the brand to a friend. ENPS measures how likely UserVoice employees would recommend working at UserVoice to a friend.
Net Promoter Score
10
NPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
