100
NPS
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Freshdesk
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About Freshdesk's Brand
Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps. Among its major competitors, Freshdesk is ranked in 1st place for NPS while Spiceworks is 2nd, and Conversocial is 3rd.
Brand at a Glance
4/5
Product Quality
Freshdesk Ranking
- #1 / 4 of its competitors
Freshdesk NPS
Freshdesk's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Freshdesk's customers would recommend using the product based on a scale of -100 to 100.
Freshdesk Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Freshdesk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
Freshdesk is ranked first for NPS among its competitors. Zendesk and Helpshift come in second and third, with Support.com coming in at #4.
Freshdesk |  Zendesk |  Helpshift |  Support.com | |
| Global Ranking | #- | #509 | #- | #- |
| NPS | 100 | 41 | 28 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.63B | $115.00M | $90.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freshdesk NPS vs. Competitors
Compared to its competitors, Freshdesk's NPS is rated right above Spiceworks.
| COMPANY | NPS Score | |
|---|---|---|
| Freshdesk | 100 |
 | Spiceworks | 50 |
 | Conversocial | 47 |
| Zendesk | 41 |
| Helpshift | 28 |
| Support.com | 12 |
 | Desk | N/A |
 | Parature | -33 |
 | Zinc | -100 |
Freshdesk Product Quality
4/5
Freshdesk has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Freshdesk Product Information
Freshdesk’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.freshworks.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Freshdesk Product Quality vs. Competitors
Compared to its competitors, Freshdesk's Product Quality score is rated right above Conversocial, and is preceded by Zendesk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spiceworks | 4.2/5 |
| Zendesk | 4.2/5 |
| Freshdesk | 4/5 |
| Conversocial | 3.8/5 |
| Helpshift | 3.7/5 |
| Parature | 3.5/5 |
| Support.com | 3.2/5 |
| Zinc | 2.5/5 |
| Desk | N/A |
Unlock Freshdesk Product Quality vs. Competitors Data
VS
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Freshdesk Customer Satisfaction (CSAT)
Freshdesk Customer Satisfaction (CSAT) Score
100 / 100
Freshdesk has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Freshdesk Customer Satisfaction vs. Competitors
Compared to its competitors, Freshdesk's Customer Satisfaction score is rated right above Spiceworks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freshdesk | 100% |
| Spiceworks | 100% |
| Zendesk | 81% |
| Support.com | 57% |
| Conversocial | 0% |
| Helpshift | 0% |
| Parature | 0% |
| Zinc | 0% |
| Desk | 0% |
Unlock Freshdesk Customer Satisfaction vs. Competitors Data
VS
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Consumer vs. Employees
Freshdesk scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Freshdesk would recommend the brand to a friend. ENPS measures how likely Freshdesk employees would recommend working at Freshdesk to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
