50
NPS
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Spiceworks
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About Spiceworks' Brand
Spiceworks is the professional network for the IT industry.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.4/5
Pricing
3.9/5
Customer Service
Spiceworks NPS
Spiceworks's Net Promoter Score (NPS) is a 50 with 68% Promoters, 14% Passives, and 18% Detractors. Net Promoter Score tracks whether Spiceworks's customers would recommend using the product based on a scale of -100 to 100.
Spiceworks Overall NPS
| 68% | Promoters |
|---|---|
| 14% | Passives |
| 18% | Detractors |
Spiceworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Dec 2021 49 | Dec 2021 | 49 |
Jan 2024 51 | Jan 2024 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spiceworks NPS by Usage
Spiceworks's NPS was rated the highest by customers who have used Spiceworks's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
5 to 10 Years 57 | 5 to 10 Years | 57 |
Spiceworks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Spiceworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spiceworks Product Quality
4.2/5
Spiceworks has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Spiceworks Product Information
Spiceworks serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Spiceworks supports Web and Android devices and offers products for small and medium sized businesses.
Spiceworks’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Spiceworks's product the highest. Reviewers from the Consulting industry rated Spiceworks the lowest at 4.1.
- Website
- http://www.spiceworks.com/
- Company Size
- 201-500 Employees
Industry
Business Services
Productivity
SaaS
Social
Languages Supported
English
German
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
System Administration Software
IT, Server & Network Monitoring Software
Help Desk & Ticketing Software
IT Management Software
Network Security Software
IT Service Software
IT Asset Management Software
Issue Tracking Software
Network Monitoring Software
Service Desk Software
Network Troubleshooting Software
Quick Insights into Spiceworks Product Quality
Spiceworks's Product Quality score was rated highest by customers who have used Spiceworks's products/services for 1 to 2 Years, and rated lowest by customers from the Education industry.
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Ranked Spiceworks Product Quality the Highest
Ranked Spiceworks Product Quality the Lowest
Spiceworks Product Quality Score by Usage
Spiceworks's Product Quality score was rated the highest by customers who have used Spiceworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Spiceworks Product Quality Score by Industry
Spiceworks's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Spiceworks Pricing
Spiceworks ROI & Value For Money
4.4/5
Spiceworks has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Spiceworks' overall ROI score rated by its users and customers.
Spiceworks Pricing Plans
Spiceworks has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Consulting industry think that they had the lowest ROI from Spiceworks.
Who Uses Spiceworks?
Small Businesses
Medium Businesses
Quick Insights into Spiceworks ROI
Spiceworks's ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers from the Consulting industry.
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Ranked Spiceworks ROI the Highest
Ranked Spiceworks ROI the Lowest
Spiceworks ROI Score by Industry
Spiceworks's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Spiceworks Customer Satisfaction (CSAT)
Spiceworks Customer Satisfaction (CSAT) Score
100 / 100
Spiceworks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spiceworks Customer Service
3.9/5
Spiceworks has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Spiceworks's Customer Service
Address
3700 N Capital Of Texas Hwy # 100, Austin, TX 78730
Website
http://www.spiceworks.com/
Phone Number
(512) 346-7743
Spiceworks as an Employer
3.7/5
Spiceworks has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Spiceworks scored a 50 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Spiceworks would recommend the brand to a friend. ENPS measures how likely Spiceworks employees would recommend working at Spiceworks to a friend.
Net Promoter Score
50
NPS Score
| 68% | Promoters |
|---|---|
| 14% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
