47
NPS
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Brand Page
Conversocial
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About Conversocial's Brand
Conversocial is a cloud solution that helps businesses to efficiently and securely manage customer service on social media at a large scale.
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Conversocial NPS
Conversocial's Net Promoter Score (NPS) is a 47 with 67% Promoters, 13% Passives, and 20% Detractors. Net Promoter Score tracks whether Conversocial's customers would recommend using the product based on a scale of -100 to 100.
Conversocial Overall NPS
| 67% | Promoters |
|---|---|
| 13% | Passives |
| 20% | Detractors |
Conversocial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 46 | Aug 2020 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Conversocial Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Conversocial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Conversocial Product Quality
3.8/5
Conversocial has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Conversocial's overall Product Quality score rated by its users and customers.
Conversocial Product Information
Conversocial serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Germany, and Mexico. Conversocial supports Web devices and offers products for medium and large sized businesses.
Conversocial’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.conversocial.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Media
Mobile App
SaaS
Social
Languages Supported
English
Product Type
CRM Software
Customer Experience Software
Web Collaboration Software
Customer Service Software
Customer Support Software
Reputation Management Software
Conversocial Pricing
Conversocial ROI & Value For Money
3.2/5
Conversocial has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Conversocial Pricing Plans
Conversocial has a pricing structure that accommodates medium and large businesses.
Who Uses Conversocial?
Medium Businesses
Large Enterprises
Conversocial Customer Service
2.7/5
Conversocial has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Conversocial's overall Customer Service score rated by its users and customers.
About Conversocial's Customer Service
Address
1115 Broadway,, 11th Floor, New York City, NY
Website
http://www.conversocial.com
Phone Number
(646) 375-2492
Conversocial as an Employer
2.9/5
Conversocial has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Conversocial scored a 47 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Conversocial would recommend the brand to a friend. ENPS measures how likely Conversocial employees would recommend working at Conversocial to a friend.
Net Promoter Score
47
NPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
