37
NPS
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Ranked
#79
Energy and Manufacturing Brands
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Valero Energy Corporation
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Valero Energy Corporation is ranked #79 in Energy and Manufacturing Brands
Valero Energy Corporation is ranked #79 in Energy and Manufacturing Brands
About Valero Energy Corporation's Brand
Valero Energy Corporation’s brand is ranked #933 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Valero Energy Corporation. When compared to other organizations within the Energy and Manufacturing industry, Valero Energy Corporation is ranked #79. Among its major competitors, Valero Energy Corporation is ranked in 1st place for NPS while Phillips66 is 2nd, and BP is 3rd.Their current market cap is $30.78B
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Valero Energy Corporation Ranking
- #933 in Global Best Brands
- #79 in Energy and Manufacturing
- #1 / 4 of its competitors
Valero Energy Corporation NPS
Valero Energy Corporation's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Valero Energy Corporation's customers would recommend using the product based on a scale of -100 to 100.
Valero Energy Corporation Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Valero Energy Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 38 | Apr 2023 | 38 |
May 2023 38 | May 2023 | 38 |
Jun 2023 34 | Jun 2023 | 34 |
Aug 2023 30 | Aug 2023 | 30 |
Dec 2023 32 | Dec 2023 | 32 |
Jan 2024 31 | Jan 2024 | 31 |
Mar 2024 31 | Mar 2024 | 31 |
May 2024 30 | May 2024 | 30 |
Sep 2024 33 | Sep 2024 | 33 |
Feb 2025 35 | Feb 2025 | 35 |
Jun 2025 36 | Jun 2025 | 36 |
Aug 2025 36 | Aug 2025 | 36 |
How Other Brands Compare
Valero Energy Corporation is ranked first for NPS among its competitors. Phillips66 and BP come in second and third, with PBF Energy coming in at #4. Among those competitors, it is the second most valued company behind Phillips66.
Valero Energy Corporation |  BP |  Phillips66 |  PBF Energy | |
| Global Ranking | #933 | #178 | #471 | #- |
| NPS | 37 | 19 | 28 | -9 |
| Valuation Updated every 24 hours for public companies | $30.78B | $641.41M | $35.95B | $5.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Valero Energy Corporation NPS by Gender
Female customers rated Valero Energy Corporation's NPS 36 points higher than Male customers.
Male
0
Valero Energy Corporation's NPS was rated by Male customers on Comparably.
36%
Promoters
28%
Passives
36%
Detractors
Female
36
Valero Energy Corporation's NPS was rated 36 by Female customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Valero Energy Corporation NPS by Ethnicity
Valero Energy Corporation's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
Other 33 | Other | 33 |
Valero Energy Corporation NPS by Age
Valero Energy Corporation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Valero Energy Corporation NPS by Usage
Valero Energy Corporation's NPS was rated the highest by customers who have used Valero Energy Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years 75 | Over 10 Years | 75 |
Valero Energy Corporation NPS vs. Competitors
Compared to its competitors, Valero Energy Corporation's NPS is rated right above Phillips66.
| COMPANY | NPS Score | |
|---|---|---|
| Valero Energy Corporation | 37 |
| Phillips66 | 28 |
| BP | 19 |
| PBF Energy | -9 |
Valero Energy Corporation NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Valero Energy Corporation's NPS is rated right above Honda, and is preceded by Mercedes-Benz USA.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
| Valero Energy Corporation | 37 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
Valero Energy Corporation Customer Reviews
Out of the 2 Valero Energy Corporation customer reviews 2 were positive and 0 were constructive. Valero Energy Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Valero Energy Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Valero Energy Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Valero Energy Corporation Customer Loyalty Score by Gender
Female customers rated Valero Energy Corporation's Customer Loyalty score 14% higher than Male customers.
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Male
75%
Yes
Female
89%
Yes
Valero Energy Corporation Customer Loyalty Score by Ethnicity
Valero Energy Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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80
out of 100
Caucasian
70
out of 100
Other
Valero Energy Corporation Customer Loyalty Score by Age
Valero Energy Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
Valero Energy Corporation Customer Loyalty Score by Usage
Valero Energy Corporation's Customer Loyalty score was rated the highest by customers who have used Valero Energy Corporation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Valero Energy Corporation Customer Loyalty Score by Industry
Valero Energy Corporation's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Chemicals industry customers.
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Valero Energy Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Valero Energy Corporation's Customer Loyalty score is rated right above BP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Valero Energy Corporation | 80% |
| BP | 75% |
| Phillips66 | 74% |
| PBF Energy | 73% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Valero Energy Corporation's Customer Loyalty score is rated right above 3M, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| Valero Energy Corporation | 80% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
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Valero Energy Corporation Product Quality
4/5
Valero Energy Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Valero Energy Corporation Product Information
Valero Energy Corporation’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Chemicals industry rated Valero Energy Corporation's product the highest. Reviewers from the Banking and Financial Services industry rated Valero Energy Corporation the lowest at 3.8.
- Website
- http://www.valero.com
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Energy
Quick Insights into Valero Energy Corporation Product Quality
Valero Energy Corporation's Product Quality score was rated highest by customers who have used Valero Energy Corporation's products/services for 5 to 10 Years, and rated lowest by customers who have used Valero Energy Corporation's products/services for Less than 1 Year.
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Ranked Valero Energy Corporation Product Quality the Highest
Ranked Valero Energy Corporation Product Quality the Lowest
Valero Energy Corporation Product Quality Score by Gender
Female customers rated Valero Energy Corporation's Product Quality score 0.8 stars higher than Male customers.
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Male
3.4/5
Female
4.2/5
Valero Energy Corporation Product Quality Score by Ethnicity
Valero Energy Corporation's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 4.3 | Other | 4.3 |
Valero Energy Corporation Product Quality Score by Age
Valero Energy Corporation's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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2
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| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.5 | 41-45 | 3.5 |
Valero Energy Corporation Product Quality Score by Usage
Valero Energy Corporation's Product Quality score was rated the highest by customers who have used Valero Energy Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Valero Energy Corporation Product Quality Score by Industry
Valero Energy Corporation's Product Quality score was rated the highest by Chemicals industry customers, and the lowest by Banking and Financial Services industry customers.
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Valero Energy Corporation Product Quality vs. Competitors
Compared to its competitors, Valero Energy Corporation's Product Quality score is rated right above BP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Valero Energy Corporation | 4/5 |
| BP | 3.8/5 |
| Phillips66 | 3.6/5 |
| PBF Energy | 3.3/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Valero Energy Corporation's Product Quality score is rated right above Tesla, and is preceded by Toyota.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Valero Energy Corporation | 4/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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Valero Energy Corporation Pricing
Valero Energy Corporation ROI & Value For Money
3.6/5
Valero Energy Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Valero Energy Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Valero Energy Corporation.
Quick Insights into Valero Energy Corporation ROI
Valero Energy Corporation's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.
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Ranked Valero Energy Corporation ROI the Highest
Ranked Valero Energy Corporation ROI the Lowest
Valero Energy Corporation ROI Score by Gender
Female customers rated Valero Energy Corporation's ROI score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
Valero Energy Corporation ROI Score by Ethnicity
Valero Energy Corporation's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 3.8 | Other | 3.8 |
Valero Energy Corporation ROI Score by Age
Valero Energy Corporation's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
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| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.1 | 41-45 | 3.1 |
Valero Energy Corporation ROI Score by Usage
Valero Energy Corporation's ROI score was rated the highest by customers who have used Valero Energy Corporation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Valero Energy Corporation ROI Score by Industry
Valero Energy Corporation's ROI score was rated the highest by Chemicals industry customers, and the lowest by Banking and Financial Services industry customers.
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Valero Energy Corporation Pricing vs. Competitors
Compared to its competitors, Valero Energy Corporation's ROI score is rated right above Phillips66, and is preceded by BP.
| COMPANY | Pricing Score | |
|---|---|---|
| BP | 3.7/5 |
| Valero Energy Corporation | 3.6/5 |
| Phillips66 | 3.6/5 |
| PBF Energy | 3.4/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Valero Energy Corporation's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Valero Energy Corporation | 3.6/5 |
| Ford Motor Company | 3.4/5 |
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Valero Energy Corporation Customer Satisfaction (CSAT)
Valero Energy Corporation Customer Satisfaction (CSAT) Score
71 / 100
Valero Energy Corporation has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Valero Energy Corporation Customer Satisfaction
Valero Energy Corporation's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers who have used Valero Energy Corporation's products/services for Less than 1 Year.
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Ranked Valero Energy Corporation Customer Satisfaction the Highest
Ranked Valero Energy Corporation Customer Satisfaction the Lowest
Valero Energy Corporation Customer Satisfaction Score by Gender
Female customers rated Valero Energy Corporation's Customer Satisfaction score 55 points higher than Male customers.
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45 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 44% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Valero Energy Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Valero Energy Corporation's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
Valero Energy Corporation Customer Satisfaction Score by Age
Valero Energy Corporation's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 36-40 | 100% |
Valero Energy Corporation Customer Satisfaction Score by Usage
Valero Energy Corporation's Customer Satisfaction score was rated the highest by customers who have used Valero Energy Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Valero Energy Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Valero Energy Corporation's Customer Satisfaction score is rated right above Phillips66, and is preceded by BP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BP | 77% |
| Valero Energy Corporation | 71% |
| Phillips66 | 58% |
| PBF Energy | 50% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Valero Energy Corporation's Customer Satisfaction score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Valero Energy Corporation | 71% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 62% |
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Valero Energy Corporation Customer Service
3.9/5
Valero Energy Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Valero Energy Corporation's Customer Service
Address
One Valero Way, San Antonio, TX 78249
Website
http://www.valero.com
Phone Number
210-345-2000
Quick Insights into Valero Energy Corporation Customer Service
Valero Energy Corporation's Customer Service score was rated highest by customers who have used Valero Energy Corporation's products/services for 5 to 10 Years, and rated lowest by customers who have used Valero Energy Corporation's products/services for Less than 1 Year.
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Ranked Valero Energy Corporation Customer Service the Highest
Ranked Valero Energy Corporation Customer Service the Lowest
Valero Energy Corporation Customer Service Score by Gender
Female customers rated Valero Energy Corporation's Customer Service score 0.8 stars higher than Male customers.
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Male
3.4/5
Female
4.2/5
Valero Energy Corporation Customer Service Score by Ethnicity
Valero Energy Corporation's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 4 | Other | 4 |
Valero Energy Corporation Customer Service Score by Age
Valero Energy Corporation's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.6 | 41-45 | 3.6 |
Valero Energy Corporation Customer Service Score by Usage
Valero Energy Corporation's Customer Service score was rated the highest by customers who have used Valero Energy Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Valero Energy Corporation Customer Service Score by Industry
Valero Energy Corporation's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Banking and Financial Services industry customers.
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Valero Energy Corporation Customer Service vs. Competitors
Compared to its competitors, Valero Energy Corporation's Customer Service score is rated right above BP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valero Energy Corporation | 3.9/5 |
| BP | 3.8/5 |
| PBF Energy | 3.7/5 |
| Phillips66 | 3.6/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Valero Energy Corporation's Customer Service score is rated right above Tesla, and is preceded by Honda.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Valero Energy Corporation | 3.9/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
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Valero Energy Corporation as an Employer
4.1/5
Valero Energy Corporation has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Valero Energy Corporation scored a 37 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Valero Energy Corporation would recommend the brand to a friend. ENPS measures how likely Valero Energy Corporation employees would recommend working at Valero Energy Corporation to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 52% | Promoters |
|---|---|
| 22% | Passive |
| 26% | Detractors |
Global Ranking Snapshot
Valero Energy Corporation is ranked #933 in the Global Top 100 Brands. It ranks just behind RH and just ahead of Talkdesk.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
931 |  | Trane |  | Michael Lamach | Energy and Manufacturing |
932 |  | RH |  | Gary Friedman | Retail |
933 | | Valero Energy Corporation | | Joe Gorder | Energy and Manufacturing |
934 |  | Talkdesk |  | Tiago Paiva | Tech |
935 |  | SeaWorld Parks & Entertainment |  | John Reilly | Media and Entertainment |
936 |  | Raymond James Financial |  | Paul Reilly | Banking and Financial Services |
937 |  | Fluor Corporation |  | Carlos M. Hernandez | Energy and Manufacturing |
Energy and Manufacturing Ranking Snapshot
Valero Energy Corporation is ranked #79 in the Energy and Manufacturing Industry. It ranks just behind Trane and just ahead of Fluor Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
77 |  | Sasol Ltd. | Johannesburg, CA |
78 | | Trane | Piscataway, NJ |
79 | | Valero Energy Corporation | San Antonio, TX |
80 | | Fluor Corporation | Irving, TX |
81 |  | Eaton | Cleveland, OH |
82 |  | Alstom | |
83 |  | Steel Dynamics | Fort Wayne, IN |
