-9
NPS
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PBF Energy
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About PBF Energy's Brand
PBF Energy ("PBF") is one of the largest independent petroleum refiners and suppliers.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
PBF Energy NPS
PBF Energy's Net Promoter Score (NPS) is a -9 with 43% Promoters, 5% Passives, and 52% Detractors. Net Promoter Score tracks whether PBF Energy's customers would recommend using the product based on a scale of -100 to 100.
PBF Energy Overall NPS
| 43% | Promoters |
|---|---|
| 5% | Passives |
| 52% | Detractors |
PBF Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -9 | Mar 2023 | -9 |
May 2023 -17 | May 2023 | -17 |
Jun 2023 -23 | Jun 2023 | -23 |
Jul 2023 -7 | Jul 2023 | -7 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 -5 | Feb 2024 | -5 |
May 2024 -11 | May 2024 | -11 |
Jun 2024 -15 | Jun 2024 | -15 |
Nov 2024 -15 | Nov 2024 | -15 |
Jan 2025 -5 | Jan 2025 | -5 |
Apr 2025 -9 | Apr 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PBF Energy NPS by Gender
PBF Energy's NPS was rated 34 by Male customers on Comparably.
Male
34
PBF Energy's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
PBF Energy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PBF Energy Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of PBF Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PBF Energy Customer Loyalty Score by Gender
PBF Energy's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
PBF Energy Product Quality
3.3/5
PBF Energy has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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PBF Energy Product Information
PBF Energy’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.pbfenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into PBF Energy Product Quality
PBF Energy's Product Quality score was rated highest by Male customers.
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Ranked PBF Energy Product Quality the Highest
PBF Energy Product Quality Score by Gender
PBF Energy's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
PBF Energy Pricing
PBF Energy ROI & Value For Money
3.4/5
PBF Energy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into PBF Energy ROI
PBF Energy's ROI score was rated highest by Male customers.
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Ranked PBF Energy ROI the Highest
PBF Energy ROI Score by Gender
PBF Energy's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
PBF Energy Customer Satisfaction (CSAT)
PBF Energy Customer Satisfaction (CSAT) Score
50 / 100
PBF Energy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
6%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PBF Energy Customer Satisfaction
PBF Energy's Customer Satisfaction score was rated highest by Male customers.
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Ranked PBF Energy Customer Satisfaction the Highest
PBF Energy Customer Satisfaction Score by Gender
PBF Energy's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PBF Energy.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
PBF Energy Customer Service
3.7/5
PBF Energy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PBF Energy's Customer Service
Address
1 Sylvan Way, Second Floor, Parsippany, NJ
Website
http://www.pbfenergy.com/
Phone Number
(973)455-7500
Quick Insights into PBF Energy Customer Service
PBF Energy's Customer Service score was rated highest by Male customers.
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Ranked PBF Energy Customer Service the Highest
PBF Energy Customer Service Score by Gender
PBF Energy's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PBF Energy.
Male
4.8/5
Female
N/A
PBF Energy as an Employer
4.1/5
PBF Energy has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
PBF Energy scored a -9 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of PBF Energy would recommend the brand to a friend. ENPS measures how likely PBF Energy employees would recommend working at PBF Energy to a friend.
Net Promoter Score
-9
NPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
