
Trane, Inc. (formerly American Standard Companies, Inc.) Trane’s brand is ranked #931 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Trane. When compared to other organizations within the Energy and Manufacturing industry, Trane is ranked #78. Among its major competitors, Trane is ranked in 4th place for NPS while WWRD is 1st, and Comfort Systems USA is 2nd.
Trane's Net Promoter Score (NPS) is a 8 with 49% Promoters, 10% Passives, and 41% Detractors. Net Promoter Score tracks whether Trane's customers would recommend using the product based on a scale of -100 to 100.
| 49% | Promoters |
|---|---|
| 10% | Passives |
| 41% | Detractors |
| Summary | Date | Score |
|---|---|---|
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 16 | Apr 2024 | 16 |
Jun 2024 20 | Jun 2024 | 20 |
Jul 2024 19 | Jul 2024 | 19 |
Aug 2024 18 | Aug 2024 | 18 |
Nov 2024 20 | Nov 2024 | 20 |
Mar 2025 19 | Mar 2025 | 19 |
Apr 2025 19 | Apr 2025 | 19 |
Jun 2025 19 | Jun 2025 | 19 |
Jul 2025 17 | Jul 2025 | 17 |
Aug 2025 10 | Aug 2025 | 10 |
Dec 2025 8 | Dec 2025 | 8 |
Trane is ranked #4 for NPS among its competitors. WWRD and Comfort Systems USA come in first and second, with Lennox International coming in at third.
![]() Trane | ![]() Lennox International | ![]() Comfort Systems USA | ![]() WWRD | |
| Global Ranking | #931 | #659 | #- | #- |
| NPS | 8 | 13 | 54 | 100 |
| Valuation Updated every 24 hours for public companies | - | $11.76B | $2.71B | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Trane's NPS 67 points higher than Male customers.
Trane's NPS was rated -43 by Male customers on Comparably.
Trane's NPS was rated 24 by Female customers on Comparably.
Trane's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -36 | Caucasian | -36 |
African American/Black -28 | African American/Black | -28 |
Other -28 | Other | -28 |
Trane's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Trane's NPS was rated the highest by customers who have used Trane's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -30 | 1 to 2 Years | -30 |
2 to 5 Years -18 | 2 to 5 Years | -18 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years -54 | Over 10 Years | -54 |
Compared to its competitors, Trane's NPS is rated right above Carrier Corporation, and is preceded by Lennox International.
| COMPANY | NPS Score | |
|---|---|---|
![]() | WWRD | 100 |
![]() | Comfort Systems USA | 54 |
![]() | Lennox International | 13 |
![]() | Trane | 8 |
![]() | Carrier Corporation | -14 |
In the Energy and Manufacturing industry, Trane's NPS is rated right below Ford Motor Company.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Toyota | 43 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | Tesla | 29 |
![]() | 3M | 22 |
![]() | Stanley Black & Decker | 22 |
![]() | Ford Motor Company | 13 |
![]() | Trane | 8 |
Out of the 6 Trane customer reviews 2 were positive and 4 were constructive. Trane customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Trane users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Trane's Customer Loyalty score 4% higher than Male customers.
Trane's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Trane's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 64% | 26-30 | 64% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 55% | 41-45 | 55% |
46-50 55% | 46-50 | 55% |
51-55 78% | 51-55 | 78% |
56-60 85% | 56-60 | 85% |
61-65 100% | 61-65 | 100% |
66+ 85% | 66+ | 85% |
Trane's Customer Loyalty score was rated the highest by customers who have used Trane's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Trane's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Trane's Customer Loyalty score is rated right above Carrier Corporation, and is preceded by Lennox International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | WWRD | 100% |
![]() | Lennox International | 76% |
![]() | Trane | 76% |
![]() | Carrier Corporation | 69% |
![]() | Comfort Systems USA | 62% |
In the Energy and Manufacturing industry, Trane's Customer Loyalty score is rated right below Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | Toyota | 83% |
![]() | Stanley Black & Decker | 82% |
![]() | 3M | 80% |
![]() | Ford Motor Company | 80% |
![]() | Tesla | 77% |
![]() | Trane | 76% |
Trane has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Trane’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Trane's product the highest. Reviewers from the Education industry rated Trane the lowest at 1.5.
Trane's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.
Female customers rated Trane's Product Quality score 0.4 stars higher than Male customers.
Trane's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 2.2 | Other | 2.2 |
Trane's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.4 | 41-45 | 3.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.6 | 51-55 | 3.6 |
56-60 2.9 | 56-60 | 2.9 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.6 | 66+ | 2.6 |
Trane's Product Quality score was rated the highest by customers who have used Trane's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Trane's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
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Compared to its competitors, Trane's Product Quality score is rated right above Carrier Corporation, and is preceded by Lennox International.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | WWRD | 5/5 |
![]() | Comfort Systems USA | 4.1/5 |
![]() | Lennox International | 3.4/5 |
![]() | Trane | 3.2/5 |
![]() | Carrier Corporation | 3/5 |
In the Energy and Manufacturing industry, Trane's Product Quality score is rated right below Ford Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | Ford Motor Company | 3.5/5 |
![]() | Trane | 3.2/5 |
Trane has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Education industry think that they had the lowest ROI from Trane.
Trane's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.
Female customers rated Trane's ROI score 0.9 stars higher than Male customers.
Trane's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 2.2 | Other | 2.2 |
Trane's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Trane's ROI score was rated the highest by customers who have used Trane's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Trane's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
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Compared to its competitors, Trane's ROI score is rated right below Carrier Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | WWRD | 5/5 |
![]() | Comfort Systems USA | 3.8/5 |
![]() | Lennox International | 3.2/5 |
![]() | Carrier Corporation | 3.1/5 |
![]() | Trane | 3/5 |
In the Energy and Manufacturing industry, Trane's ROI score is rated right below Ford Motor Company.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.7/5 |
![]() | Ford Motor Company | 3.4/5 |
![]() | Trane | 3/5 |
Trane has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trane's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.
Female customers rated Trane's Customer Satisfaction score 19 points higher than Male customers.
Very Satisfied | 26% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 37% |
Very Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 30% |
Trane's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Trane's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Trane's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
Trane's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 20% |
Trane's Customer Satisfaction score was rated the highest by customers who have used Trane's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Trane's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, Trane's Customer Satisfaction score is rated right above Carrier Corporation, and is preceded by Lennox International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | WWRD | 100% |
![]() | Comfort Systems USA | 92% |
![]() | Lennox International | 63% |
![]() | Trane | 58% |
![]() | Carrier Corporation | 50% |
In the Energy and Manufacturing industry, Trane's Customer Satisfaction score is rated right below Ford Motor Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | 3M | 75% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | Stanley Black & Decker | 70% |
![]() | Ford Motor Company | 61% |
![]() | Trane | 58% |
Trane has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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One Centennial Avenue, Piscataway, NJ
http://www.trane.com/commercial/north-america/us/en.html
770-810-1127
Trane's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Education industry.
Female customers rated Trane's Customer Service score 0.8 stars higher than Male customers.
Trane's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 2.1 | Other | 2.1 |
Trane's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.2 | 41-45 | 3.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Trane's Customer Service score was rated the highest by customers who have used Trane's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Trane's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
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Compared to its competitors, Trane's Customer Service score is rated right below Lennox International.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | WWRD | 5/5 |
![]() | Comfort Systems USA | 3.9/5 |
![]() | Carrier Corporation | 3.4/5 |
![]() | Lennox International | 3.3/5 |
![]() | Trane | 3/5 |
In the Energy and Manufacturing industry, Trane's Customer Service score is rated right below Ford Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | 3M | 3.8/5 |
![]() | Ford Motor Company | 3.4/5 |
![]() | Trane | 3/5 |
Trane has a 4.3/5 stars for its overall company culture rated by their employees

Trane scored a 8 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Trane would recommend the brand to a friend. ENPS measures how likely Trane employees would recommend working at Trane to a friend.
| 49% | Promoters |
|---|---|
| 10% | Passive |
| 41% | Detractors |
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Trane is ranked #931 in the Global Top 100 Brands. It ranks just behind Highspot and just ahead of RH.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
929 | ![]() | Careem | ![]() | Mudassir Sheikha | Business and Consumer Services |
930 | ![]() | Highspot | ![]() | Robert Wahbe | Business and Consumer Services |
931 | ![]() | Trane | ![]() | Michael Lamach | Energy and Manufacturing |
932 | ![]() | RH | ![]() | Gary Friedman | Retail |
933 | ![]() | Valero Energy Corporation | ![]() | Joe Gorder | Energy and Manufacturing |
934 | ![]() | Talkdesk | ![]() | Tiago Paiva | Tech |
935 | ![]() | SeaWorld Parks & Entertainment | ![]() | John Reilly | Media and Entertainment |
Trane is ranked #78 in the Energy and Manufacturing Industry. It ranks just behind Sasol Ltd. and just ahead of Valero Energy Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
76 | ![]() | Volvo Trucks | |
77 | ![]() | Sasol Ltd. | Johannesburg, CA |
78 | ![]() | Trane | Piscataway, NJ |
79 | ![]() | Valero Energy Corporation | San Antonio, TX |
80 | ![]() | Fluor Corporation | Irving, TX |
81 | ![]() | Eaton | Cleveland, OH |
82 | ![]() | Alstom |