-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Carrier Corporation
Marketing or Exec? Claim Your Free Account
About Carrier Corporation's Brand
Carrier is the world leader in heating, air-conditioning and refrigeration solutions. Among its major competitors, Carrier Corporation is ranked in 2nd place for NPS while Trane is 1st, and Coolerado is 3rd.
Brand at a Glance
58%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Carrier Corporation Ranking
- #2 / 4 of its competitors
Carrier Corporation NPS
Carrier Corporation's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether Carrier Corporation's customers would recommend using the product based on a scale of -100 to 100.
Carrier Corporation Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
Carrier Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -20 | Dec 2023 | -20 |
Jun 2024 0 | Jun 2024 | 0 |
May 2025 -15 | May 2025 | -15 |
Feb 2026 -11 | Feb 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carrier Corporation NPS by Gender
Carrier Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
Carrier Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Carrier Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Carrier Corporation NPS vs. Competitors
Compared to its competitors, Carrier Corporation's NPS is rated right below Daikin Industries.
| COMPANY | NPS Score | |
|---|---|---|
 | Trane | 10 |
 | York Risk | N/A |
 | Daikin Industries | N/A |
| Carrier Corporation | -12 |
Carrier Corporation Customer Reviews
Out of the 2 Carrier Corporation customer reviews 1 was positive and 1 was constructive. Carrier Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Carrier Corporation Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Carrier Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Carrier Corporation Customer Loyalty Score by Gender
Carrier Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Carrier Corporation.
Male
70%
Yes
Female
N/A
Yes
Carrier Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Carrier Corporation's Customer Loyalty score is rated right above York Risk, and is preceded by Trane.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trane | 76% |
| Carrier Corporation | 58% |
| York Risk | N/A |
| Daikin Industries | N/A |
Unlock Carrier Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carrier Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
Carrier Corporation Product Quality
3.1/5
Carrier Corporation has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrier Corporation's overall Product Quality score rated by its users and customers.
Carrier Corporation Product Information
Carrier Corporation’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.carrier.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Carrier Corporation Product Quality
Carrier Corporation's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Carrier Corporation's Product Quality.
Ranked Carrier Corporation Product Quality the Highest
Carrier Corporation Product Quality Score by Gender
Carrier Corporation's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Carrier Corporation.
Male
2.3/5
Female
N/A
Carrier Corporation Product Quality vs. Competitors
Compared to its competitors, Carrier Corporation's Product Quality score is rated right above York Risk, and is preceded by Trane.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trane | 3.2/5 |
| Carrier Corporation | 3.1/5 |
| York Risk | N/A |
| Daikin Industries | N/A |
Unlock Carrier Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carrier Corporation Product Quality vs. Competitors data and gain insights into your customers today.
Carrier Corporation Pricing
Carrier Corporation ROI & Value For Money
3.3/5
Carrier Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrier Corporation's overall ROI score rated by its users and customers.
Quick Insights into Carrier Corporation ROI
Carrier Corporation's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Carrier Corporation's ROI score.
Ranked Carrier Corporation ROI the Highest
Carrier Corporation ROI Score by Gender
Carrier Corporation's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Carrier Corporation.
Male
2.5/5
Female
N/A
Carrier Corporation Pricing vs. Competitors
Compared to its competitors, Carrier Corporation's ROI score is rated right above Trane.
| COMPANY | Pricing Score | |
|---|---|---|
| Carrier Corporation | 3.3/5 |
| Trane | 3/5 |
| York Risk | N/A |
| Daikin Industries | N/A |
Unlock Carrier Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carrier Corporation ROI vs. Competitors data and gain insights into your customers today.
Carrier Corporation Customer Satisfaction (CSAT)
Carrier Corporation Customer Satisfaction (CSAT) Score
63 / 100
Carrier Corporation has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Carrier Corporation Customer Satisfaction
Carrier Corporation's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Carrier Corporation's Customer Satisfaction.
Ranked Carrier Corporation Customer Satisfaction the Highest
Carrier Corporation Customer Satisfaction Score by Gender
Carrier Corporation's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Carrier Corporation.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Carrier Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Carrier Corporation's Customer Satisfaction score is rated right above Trane.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Carrier Corporation | 63% |
| Trane | 58% |
| York Risk | 0% |
| Daikin Industries | 0% |
Unlock Carrier Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carrier Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Carrier Corporation Customer Service
3.4/5
Carrier Corporation has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Carrier Corporation's overall Customer Service score rated by its users and customers.
About Carrier Corporation's Customer Service
Website
https://www.carrier.com
Phone Number
(860) 998-1376
Quick Insights into Carrier Corporation Customer Service
Carrier Corporation's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Carrier Corporation's Customer Service score.
Ranked Carrier Corporation Customer Service the Highest
Carrier Corporation Customer Service Score by Gender
Carrier Corporation's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Carrier Corporation.
Male
2.6/5
Female
N/A
Carrier Corporation Customer Service vs. Competitors
Compared to its competitors, Carrier Corporation's Customer Service score is rated right above Trane.
| COMPANY | Customer Service Score | |
|---|---|---|
| Carrier Corporation | 3.4/5 |
| Trane | 3/5 |
| York Risk | N/A |
| Daikin Industries | N/A |
Unlock Carrier Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Carrier Corporation Customer Service vs. Competitors data and gain insights into your customers today.
Carrier Corporation as an Employer
2.4/5
Carrier Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Carrier Corporation scored a -12 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Carrier Corporation would recommend the brand to a friend. ENPS measures how likely Carrier Corporation employees would recommend working at Carrier Corporation to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
