100
NPS
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WWRD
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About WWRD's Brand
A unique portfolio of iconic luxury home and lifestyle brands Among its major competitors, WWRD is ranked in 2nd place for NPS while Fiskars is 1st, and Lennox International is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WWRD Ranking
- #2 / 4 of its competitors
WWRD NPS
WWRD's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WWRD's customers would recommend using the product based on a scale of -100 to 100.
WWRD Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WWRD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
How Other Brands Compare
WWRD is ranked second for NPS among its competitors. Fiskars and Lennox International come in first and third, with Trane coming in at #4.
WWRD |  Lennox International |  Trane |  Fiskars | |
| Global Ranking | #- | #659 | #931 | #- |
| NPS | 100 | 13 | 8 | 100 |
| Valuation Updated every 24 hours for public companies | - | $11.76B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WWRD NPS vs. Competitors
Compared to its competitors, WWRD's NPS is rated right above Lennox International, and is preceded by Fiskars.
| COMPANY | NPS Score | |
|---|---|---|
| Fiskars | 100 |
| WWRD | 100 |
| Lennox International | 13 |
| Trane | 8 |
WWRD Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WWRD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WWRD Customer Loyalty vs. Competitors
Compared to its competitors, WWRD's Customer Loyalty score is rated right above Lennox International, and is preceded by Fiskars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fiskars | 100% |
| WWRD | 100% |
| Lennox International | 76% |
| Trane | 76% |
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WWRD Product Quality
5/5
WWRD has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WWRD Product Information
WWRD’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.wwrd.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Fashion and Beauty
Social
WWRD Product Quality vs. Competitors
Compared to its competitors, WWRD's Product Quality score is rated right above Lennox International, and is preceded by Fiskars.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fiskars | 5/5 |
| WWRD | 5/5 |
| Lennox International | 3.4/5 |
| Trane | 3.2/5 |
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WWRD Pricing
WWRD ROI & Value For Money
5/5
WWRD has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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WWRD Pricing vs. Competitors
Compared to its competitors, WWRD's ROI score is rated right above Fiskars.
| COMPANY | Pricing Score | |
|---|---|---|
| WWRD | 5/5 |
| Fiskars | 4.7/5 |
| Lennox International | 3.2/5 |
| Trane | 3/5 |
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WWRD Customer Satisfaction (CSAT)
WWRD Customer Satisfaction (CSAT) Score
100 / 100
WWRD has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WWRD Customer Satisfaction vs. Competitors
Compared to its competitors, WWRD's Customer Satisfaction score is rated right above Lennox International, and is preceded by Fiskars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fiskars | 100% |
| WWRD | 100% |
| Lennox International | 63% |
| Trane | 58% |
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WWRD Customer Service
5/5
WWRD has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About WWRD's Customer Service
Website
http://www.wwrd.com/
Phone Number
44 17 8220 4141
WWRD Customer Service vs. Competitors
Compared to its competitors, WWRD's Customer Service score is rated right above Fiskars.
| COMPANY | Customer Service Score | |
|---|---|---|
| WWRD | 5/5 |
| Fiskars | 4.7/5 |
| Lennox International | 3.3/5 |
| Trane | 3/5 |
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