100
NPS
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Fiskars
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About Fiskars' Brand
Manufacturer and seller of functional, living and outdoor products. The company distributes home, kitchen, garden, hunting and outdoor equipment such as scissors, garden cutting tool, tabletop, giftware and others under the brand names Fiskars, Gerber, Iittala, Royal Copenhagen, Waterford and Wedgwood.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Fiskars NPS
Fiskars's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fiskars's customers would recommend using the product based on a scale of -100 to 100.
Fiskars Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fiskars NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fiskars Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fiskars users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fiskars Product Quality
5/5
Fiskars has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fiskars' overall Product Quality score rated by its users and customers.
Fiskars Product Information
Fiskars’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.fiskarsgroup.com
- Company Size
- 5,001-10,000 Employees
Fiskars Pricing
Fiskars ROI & Value For Money
4.7/5
Fiskars has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fiskars' overall ROI score rated by its users and customers.
Fiskars Customer Satisfaction (CSAT)
Fiskars Customer Satisfaction (CSAT) Score
100 / 100
Fiskars has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fiskars Customer Service
4.7/5
Fiskars has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fiskars' overall Customer Service score rated by its users and customers.
About Fiskars's Customer Service
Address
Hameentie 135 A, Helsinki, 561
Website
www.fiskarsgroup.com
Phone Number
7
Consumer vs. Employees
Fiskars scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fiskars would recommend the brand to a friend. ENPS measures how likely Fiskars employees would recommend working at Fiskars to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
