Fluor Corporation NPS & Customer Reviews | Comparably
Fluor Corporation is
Ranked
#80
in
Energy and Manufacturing Brands
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Fluor Corporation is ranked #80 in Energy and Manufacturing Brands

About Fluor Corporation's Brand

Fluor is a FORTUNE 500 company that delivers engineering, procurement, construction, maintenance (EPCM), and project management to Fluor Corporation’s brand is ranked #937 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Fluor Corporation. When compared to other organizations within the Energy and Manufacturing industry, Fluor Corporation is ranked #80. Among its major competitors, Fluor Corporation is ranked in 8th place for NPS while Amec Foster Wheeler is 1st, and Kiewit Corporation is 2nd.Their current market cap is $4.24B

Brand at a Glance

77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service

Fluor Corporation Ranking

Fluor Corporation NPS

Fluor Corporation's Net Promoter Score (NPS) is a 10 with 45% Promoters, 20% Passives, and 35% Detractors. Net Promoter Score tracks whether Fluor Corporation's customers would recommend using the product based on a scale of -100 to 100.

Fluor Corporation Overall NPS

10
NPS
45%Promoters
20%Passives
35%Detractors
Fluor Corporation Overall NPS

Fluor Corporation NPS Trend

-100
-50
0
50
100
Jul 2023
13
Jul 202313
Sep 2023
15
Sep 202315
Oct 2023
13
Oct 202313
Jan 2024
10
Jan 202410
Feb 2024
11
Feb 202411
Apr 2024
8
Apr 20248
Jun 2024
12
Jun 202412
Aug 2024
9
Aug 20249
Sep 2024
9
Sep 20249
Nov 2024
10
Nov 202410
Jun 2025
10
Jun 202510
Nov 2025
10
Nov 202510

How Other Brands Compare

Fluor Corporation is ranked #4 for NPS among its competitors. Kiewit Corporation and BWX Technologies, Inc. come in first and second, with Jacobs coming in at third. Among those competitors, it is the lowest valued company behind Jacobs.

Fluor Corporation's Logo
Fluor Corporation
Jacobs' Logo
Jacobs
Kiewit Corporation's Logo
Kiewit Corporation
BWX Technologies, Inc. Logo
BWX Technologies, Inc.
Global Ranking#937#301#783#-
NPS10114036
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$4.24B$11.44B-$5.58B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Fluor Corporation NPS by Gender

Fluor Corporation's NPS was rated 17 by both Female and Male customers on Comparably.

Male

17

Fluor Corporation's NPS was rated 17 by Male customers on Comparably.

50%
Promoters
17%
Passives
33%
Detractors

Female

17

Fluor Corporation's NPS was rated 17 by Female customers on Comparably.

50%
Promoters
17%
Passives
33%
Detractors

Fluor Corporation NPS by Ethnicity

Fluor Corporation's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
17
Caucasian17
Asian or Pacific Islander
0
Asian or Pacific Islander0
Other
0
Other0

Fluor Corporation NPS by Age

Fluor Corporation's NPS was rated 0 points by customers ages 56-60 on Comparably.

0
20
40
60
80
100
Promoters
40%
Passives
20%
Detractors
40%
56-6040%20%40%

Fluor Corporation NPS by Usage

Fluor Corporation's NPS was rated the highest by customers who have used Fluor Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100
-50
0
50
100
1 to 2 Years
-25
1 to 2 Years-25
2 to 5 Years
33
2 to 5 Years33
5 to 10 Years
0
5 to 10 Years0
Over 10 Years
50
Over 10 Years50

Fluor Corporation NPS vs. Competitors

Compared to its competitors, Fluor Corporation's NPS is rated right above Bechtel Group, and is preceded by Jacobs.

Fluor Corporation NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Fluor Corporation's NPS is rated right below Ford Motor Company.

Fluor Corporation Customer Reviews

Out of the 3 Fluor Corporation customer reviews 2 were positive and 1 was constructive. Fluor Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
GREAT TURNAROUND AND SERVICE. QUALITY DESIGN AND CONSTRUCTION
What can this brand most improve?
Overall performace and more efficiency fewer meetings
What do you value most about this brand?
Good at what they're good at

Fluor Corporation Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Fluor Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77
77%
23
23%
Fluor Corporation Customer Loyalty

Fluor Corporation Customer Loyalty Score by Gender

Male customers rated Fluor Corporation's Customer Loyalty score 23% higher than Female customers.

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Male
78%
Yes
Female
55%
Yes

Fluor Corporation Customer Loyalty Score by Ethnicity

Fluor Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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40
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
78
out of 100
Other

Fluor Corporation Customer Loyalty Score by Age

Fluor Corporation's Customer Loyalty score was rated 28% by customers ages 56-60 on Comparably.

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0
20%
40%
60%
80%
100%
56-60
28%
56-6028%

Fluor Corporation Customer Loyalty Score by Usage

Fluor Corporation's Customer Loyalty score was rated the highest by customers who have used Fluor Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
78%
2 to 5 Years
55%
5 to 10 Years
64%
Over 10 Years
78%

Fluor Corporation Customer Loyalty Score by Industry

Fluor Corporation's Customer Loyalty score was rated 64% by Construction industry customers.

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Construction
64%

Fluor Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Fluor Corporation's Customer Loyalty score is rated right above KBR, and is preceded by BWX Technologies, Inc..

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Fluor Corporation's Logo
VS
Amec Foster Wheeler's Logo
Tutor Perini Corporation's Logo
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BWX Technologies, Inc. Logo
KBR's Logo
Vectrus' Logo
Jacobs' Logo
Bechtel Group's Logo

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Fluor Corporation's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.

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Fluor Corporation's Logo
VS
Honda's Logo
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Fluor Corporation Product Quality

3.8/5

Fluor Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Fluor Corporation Product Information

Fluor Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Fluor Corporation's product the highest.

Website
http://www.fluor.com
Company Size
10,000+ Employees

Industry

Real Estate
Construction

Quick Insights into Fluor Corporation Product Quality

Fluor Corporation's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Fluor Corporation's products/services for 1 to 2 Years.

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Ranked Fluor Corporation Product Quality the Highest

Asian or Pacific Islander
4.6
Over 10 Years
4.1
Male
3.7

Ranked Fluor Corporation Product Quality the Lowest

Other
3.5
Female
3.4
1 to 2 Years
3

Fluor Corporation Product Quality Score by Gender

Male customers rated Fluor Corporation's Product Quality score 0.3 stars higher than Female customers.

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Male

3.7/5

Female

3.4/5

Fluor Corporation Product Quality Score by Ethnicity

Fluor Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Other
3.5
Other3.5

Fluor Corporation Product Quality Score by Age

Fluor Corporation's Product Quality score was rated 3.5 stars by customers ages 56-60 on Comparably.

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0
1
2
3
4
5
56-60
3.5
56-603.5

Fluor Corporation Product Quality Score by Usage

Fluor Corporation's Product Quality score was rated the highest by customers who have used Fluor Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3
2 to 5 Years
3.8
5 to 10 Years
3.3
Over 10 Years
4.1

Fluor Corporation Product Quality Score by Industry

Fluor Corporation's Product Quality score was rated 3.3 stars by Construction industry customers.

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Construction
3.3

Fluor Corporation Product Quality vs. Competitors

Compared to its competitors, Fluor Corporation's Product Quality score is rated right above Jacobs, and is preceded by KBR.

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Fluor Corporation's Logo
VS
Amec Foster Wheeler's Logo
Tutor Perini Corporation's Logo
Kiewit Corporation's Logo
BWX Technologies, Inc. Logo
KBR's Logo
Jacobs' Logo
WorleyParsons' Logo
Vectrus' Logo
Bechtel Group's Logo

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Fluor Corporation's Product Quality score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANYProduct Quality Score
Mercedes-Benz USA4.2/5
Honda4.1/5
Toyota4.1/5
Tesla3.9/5
3M3.9/5
Audi3.9/5
Fluor Corporation3.8/5
Stanley Black & Decker3.8/5
Ford Motor Company3.5/5

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Ford Motor Company's Logo

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Fluor Corporation Pricing

Fluor Corporation ROI & Value For Money

3.6/5

Fluor Corporation has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Fluor Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into Fluor Corporation ROI

Fluor Corporation's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Fluor Corporation's products/services for 1 to 2 Years.

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Ranked Fluor Corporation ROI the Highest

Asian or Pacific Islander
4.1
Over 10 Years
3.9
Male
3.7

Ranked Fluor Corporation ROI the Lowest

Caucasian
3.4
Female
3.2
1 to 2 Years
3

Fluor Corporation ROI Score by Gender

Male customers rated Fluor Corporation's ROI score 0.5 stars higher than Female customers.

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Male

3.7/5

Female

3.2/5

Fluor Corporation ROI Score by Ethnicity

Fluor Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.5
Other3.5

Fluor Corporation ROI Score by Age

Fluor Corporation's ROI score was rated 3.5 stars by customers ages 56-60 on Comparably.

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0
1
2
3
4
5
56-60
3.5
56-603.5

Fluor Corporation ROI Score by Usage

Fluor Corporation's ROI score was rated the highest by customers who have used Fluor Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3
2 to 5 Years
3.8
5 to 10 Years
3.6
Over 10 Years
3.9

Fluor Corporation ROI Score by Industry

Fluor Corporation's ROI score was rated 3.5 stars by Construction industry customers.

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Construction
3.5

Fluor Corporation Pricing vs. Competitors

Compared to its competitors, Fluor Corporation's ROI score is rated right above Bechtel Group, and is preceded by KBR.

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Fluor Corporation's Logo
VS
Amec Foster Wheeler's Logo
Tutor Perini Corporation's Logo
Kiewit Corporation's Logo
BWX Technologies, Inc. Logo
WorleyParsons' Logo
Jacobs' Logo
KBR's Logo
Bechtel Group's Logo
Vectrus' Logo

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Fluor Corporation's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

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Fluor Corporation's Logo
VS
Toyota's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Tesla's Logo
3M's Logo
Audi's Logo
Stanley Black & Decker's Logo
Ford Motor Company's Logo

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Fluor Corporation Customer Satisfaction (CSAT)

Fluor Corporation Customer Satisfaction (CSAT) Score

76 / 100

Fluor Corporation has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied44%
Satisfied32%
Neither Satisfied nor Dissatisfied8%
Dissatisfied5%
Very Dissatisfied11%
Very Satisfied
44%
Satisfied
32%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Fluor Corporation Customer Satisfaction

Fluor Corporation's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.

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Ranked Fluor Corporation Customer Satisfaction the Highest

Other
100%
2 to 5 Years
75%
56-60
75%

Ranked Fluor Corporation Customer Satisfaction the Lowest

Caucasian
66%
5 to 10 Years
60%
Female
50%

Fluor Corporation Customer Satisfaction Score by Gender

Male customers rated Fluor Corporation's Customer Satisfaction score 20 points higher than Female customers.

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70 / 100
Male
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
50 / 100
Female
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%

Fluor Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Fluor Corporation's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100
Very Satisfied50%
Satisfied16%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to Other

Fluor Corporation's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied25%
Satisfied75%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Fluor Corporation Customer Satisfaction Score by Age

Fluor Corporation's Customer Satisfaction score was rated 75 points by customers ages 56-60 on Comparably.

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0
20
40
60
80
100
56-60 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
56-6075%

Fluor Corporation Customer Satisfaction Score by Usage

Fluor Corporation's Customer Satisfaction score was rated the highest by customers who have used Fluor Corporation's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years
75
5 to 10 Years
60

Fluor Corporation Customer Satisfaction Score by Industry

Fluor Corporation's Customer Satisfaction score was rated 75 points by Construction industry customers.

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Construction
75

Fluor Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Fluor Corporation's Customer Satisfaction score is rated right above KBR, and is preceded by BWX Technologies, Inc..

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Fluor Corporation's Logo
VS
Amec Foster Wheeler's Logo
Kiewit Corporation's Logo
BWX Technologies, Inc. Logo
KBR's Logo
WorleyParsons' Logo
Jacobs' Logo
Vectrus' Logo
Bechtel Group's Logo
Tutor Perini Corporation's Logo

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Fluor Corporation's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANYCustomer Satisfaction (CSAT) Score
Toyota82%
Honda81%
Mercedes-Benz USA80%
Fluor Corporation76%
3M75%
Tesla74%
Audi74%
Stanley Black & Decker70%
Ford Motor Company61%

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Toyota's Logo
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3M's Logo
Tesla's Logo
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Fluor Corporation Customer Service

3.8/5

Fluor Corporation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Fluor Corporation's Customer Service

Address

Irving, TX


Website

http://www.fluor.com


Phone Number

1(949)349-2000

Quick Insights into Fluor Corporation Customer Service

Fluor Corporation's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Fluor Corporation's products/services for 1 to 2 Years.

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Ranked Fluor Corporation Customer Service the Highest

Asian or Pacific Islander
4
Over 10 Years
4
Male
3.9

Ranked Fluor Corporation Customer Service the Lowest

Other
3.4
Female
3.2
1 to 2 Years
3

Fluor Corporation Customer Service Score by Gender

Male customers rated Fluor Corporation's Customer Service score 0.7 stars higher than Female customers.

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Male

3.9/5

Female

3.2/5

Fluor Corporation Customer Service Score by Ethnicity

Fluor Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.6
Caucasian3.6
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.4
Other3.4

Fluor Corporation Customer Service Score by Age

Fluor Corporation's Customer Service score was rated 3.6 stars by customers ages 56-60 on Comparably.

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0
20
40
60
80
100
56-60
3.6
56-603.6

Fluor Corporation Customer Service Score by Usage

Fluor Corporation's Customer Service score was rated the highest by customers who have used Fluor Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
3
2 to 5 Years
3.7
5 to 10 Years
3.9
Over 10 Years
4

Fluor Corporation Customer Service Score by Industry

Fluor Corporation's Customer Service score was rated 3.4 stars by Construction industry customers.

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Construction
3.4

Fluor Corporation Customer Service vs. Competitors

Compared to its competitors, Fluor Corporation's Customer Service score is rated right above KBR, and is preceded by WorleyParsons.

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Fluor Corporation's Logo
VS
Amec Foster Wheeler's Logo
Tutor Perini Corporation's Logo
Kiewit Corporation's Logo
BWX Technologies, Inc. Logo
Jacobs' Logo
WorleyParsons' Logo
KBR's Logo
Bechtel Group's Logo
Vectrus' Logo

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Fluor Corporation's Customer Service score is rated right above Tesla, and is preceded by Honda.

COMPANYCustomer Service Score
Mercedes-Benz USA4.1/5
Toyota4/5
Honda4/5
Fluor Corporation3.8/5
Tesla3.8/5
Audi3.8/5
Stanley Black & Decker3.8/5
3M3.8/5
Ford Motor Company3.4/5

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Fluor Corporation's Logo
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Mercedes-Benz USA's Logo
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Tesla's Logo
Audi's Logo
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Ford Motor Company's Logo

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Fluor Corporation as an Employer

3.7/5

Fluor Corporation has a 3.7/5 stars for its overall company culture rated by their employees

  Fluor Corporation CEO
top
40%
CEO of Fluor Corporation

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Fluor Corporation scored a 10 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Fluor Corporation would recommend the brand to a friend. ENPS measures how likely Fluor Corporation employees would recommend working at Fluor Corporation to a friend.

Net Promoter Score

10
NPS Score
45%Promoters
20%Passive
35%Detractors

Employee Net Promoter Score

7
eNPS Score
41%Promoters
25%Passive
34%Detractors

Global Ranking Snapshot

Fluor Corporation is ranked #937 in the Global Top 100 Brands. It ranks just behind Raymond James Financial and just ahead of DBS Bank.

RANKCOMPANYCEOINDUSTRY
935
SeaWorld Parks & Entertainment  SeaWorld Parks & Entertainment CEO
John Reilly
Media and Entertainment
936
Raymond James Financial  Raymond James Financial CEO
Paul Reilly
Banking and Financial Services
937
Fluor Corporation  Fluor Corporation CEO
Carlos M. Hernandez
Energy and Manufacturing
938
DBS Bank  DBS Bank CEO
Banking and Financial Services
939
Drybar  Drybar CEO
John Heffner
Retail
940
Bread Financial  Bread Financial CEO
Ralph Andretta
Business and Consumer Services
941
Flipkart  Flipkart CEO
Kalyan Krishnamurthy
Tech

Energy and Manufacturing Ranking Snapshot

Fluor Corporation is ranked #80 in the Energy and Manufacturing Industry. It ranks just behind Valero Energy Corporation and just ahead of Eaton.

RANKCOMPANYLocation
78
Trane
Piscataway, NJ
79
Valero Energy Corporation
San Antonio, TX
80
Fluor Corporation
Irving, TX
81
Eaton
Cleveland, OH
82
Alstom
83
Steel Dynamics
Fort Wayne, IN
84
Reliance
Great Neck, NY