25
NPS
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KBR
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About KBR's Brand
"KBR offers engineering, construction and support services for the energy, petrochemicals, government services and civil infrastructure sectors." Among its major competitors, KBR is ranked in 4th place for NPS while Saipem is 1st, and Bechtel is 2nd.Their current market cap is $5.24B
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
KBR Ranking
- #2 / 4 of its competitors
KBR NPS
KBR's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether KBR's customers would recommend using the product based on a scale of -100 to 100.
KBR Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
KBR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 23 | Apr 2024 | 23 |
May 2024 23 | May 2024 | 23 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 24 | Jul 2024 | 24 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 24 | Dec 2024 | 24 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 26 | Feb 2025 | 26 |
May 2025 26 | May 2025 | 26 |
Oct 2025 27 | Oct 2025 | 27 |
Nov 2025 25 | Nov 2025 | 25 |
Dec 2025 25 | Dec 2025 | 25 |
How Other Brands Compare
KBR is ranked second for NPS among its competitors. Bechtel and CBRE come in first and third, with Jacobs coming in at #4. Among those competitors, it is the lowest valued company behind CBRE.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KBR NPS by Gender
Male customers rated KBR's NPS 45 points higher than Female customers.
Male
20
KBR's NPS was rated 20 by Male customers on Comparably.
53%
Promoters
14%
Passives
33%
Detractors
Female
-25
KBR's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
KBR NPS by Ethnicity
KBR's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 49 | Other | 49 |
KBR NPS by Age
KBR's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
KBR NPS by Usage
KBR's NPS was rated the highest by customers who have used KBR's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -25 | Over 10 Years | -25 |
KBR NPS vs. Competitors
Compared to its competitors, KBR's NPS is rated right above CBRE, and is preceded by SAIC.
| COMPANY | NPS Score | |
|---|---|---|
 | Saipem | 60 |
 | Bechtel | 31 |
 | SAIC | 31 |
| KBR | 25 |
 | CBRE | 17 |
 | Jacobs | 11 |
 | Chicago Bridge & Iron Company N.V. | N/A |
 | SNC Lavalin | -10 |
 | Vectrus | -22 |
 | Harsco | -100 |
KBR Customer Reviews
Out of the 3 KBR customer reviews 3 were positive and 0 were constructive. KBR customer reviews reflect that all customers have a favorable experience using the products/services of the company.
KBR Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of KBR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KBR Customer Loyalty Score by Gender
Male customers rated KBR's Customer Loyalty score 27% higher than Female customers.
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Male
82%
Yes
Female
55%
Yes
KBR Customer Loyalty Score by Ethnicity
KBR's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
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55
out of 100
Caucasian
40
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
KBR Customer Loyalty Score by Age
KBR's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 78% | 36-40 | 78% |
KBR Customer Loyalty Score by Usage
KBR's Customer Loyalty score was rated the highest by customers who have used KBR's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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KBR Customer Loyalty Score by Industry
KBR's Customer Loyalty score was rated 78% by Aerospace and Aviation industry customers.
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KBR Customer Loyalty vs. Competitors
Compared to its competitors, KBR's Customer Loyalty score is rated right above SAIC, and is preceded by SNC Lavalin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Saipem | 83% |
| Bechtel | 83% |
| SNC Lavalin | 75% |
| KBR | 74% |
| SAIC | 72% |
| CBRE | 72% |
| Vectrus | 72% |
| Jacobs | 69% |
| Harsco | 10% |
| Chicago Bridge & Iron Company N.V. | N/A |
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KBR Product Quality
3.8/5
KBR has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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KBR Product Information
KBR’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated KBR's product the highest.
- Website
- https://www.kbr.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Aerospace and Aviation
Enterprise
Quick Insights into KBR Product Quality
KBR's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 31-35.
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Ranked KBR Product Quality the Highest
Ranked KBR Product Quality the Lowest
KBR Product Quality Score by Gender
Male customers rated KBR's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
KBR Product Quality Score by Ethnicity
KBR's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.6 | Other | 4.6 |
KBR Product Quality Score by Age
KBR's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3 | 31-35 | 3 |
36-40 4.5 | 36-40 | 4.5 |
KBR Product Quality Score by Usage
KBR's Product Quality score was rated the highest by customers who have used KBR's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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KBR Product Quality Score by Industry
KBR's Product Quality score was rated 3.4 stars by Aerospace and Aviation industry customers.
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KBR Product Quality vs. Competitors
Compared to its competitors, KBR's Product Quality score is rated right above Jacobs, and is preceded by SNC Lavalin.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAIC | 4.2/5 |
| Bechtel | 4.1/5 |
| SNC Lavalin | 3.9/5 |
| KBR | 3.8/5 |
| Jacobs | 3.8/5 |
| CBRE | 3.6/5 |
| Vectrus | 3.4/5 |
| Saipem | 3/5 |
| Harsco | 1.5/5 |
| Chicago Bridge & Iron Company N.V. | N/A |
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KBR Pricing
KBR ROI & Value For Money
3.6/5
KBR has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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KBR Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into KBR ROI
KBR's ROI score was rated highest by customers who have used KBR's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked KBR ROI the Highest
Ranked KBR ROI the Lowest
KBR ROI Score by Gender
Male customers rated KBR's ROI score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
KBR ROI Score by Ethnicity
KBR's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
KBR ROI Score by Age
KBR's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.7 | 36-40 | 3.7 |
KBR ROI Score by Usage
KBR's ROI score was rated the highest by customers who have used KBR's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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KBR ROI Score by Industry
KBR's ROI score was rated 3.2 stars by Aerospace and Aviation industry customers.
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KBR Pricing vs. Competitors
Compared to its competitors, KBR's ROI score is rated right above CBRE, and is preceded by Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| Bechtel | 3.9/5 |
| SAIC | 3.9/5 |
| Jacobs | 3.7/5 |
| KBR | 3.6/5 |
| CBRE | 3.5/5 |
| SNC Lavalin | 3.5/5 |
| Saipem | 3.2/5 |
| Vectrus | 3/5 |
| Harsco | 2.7/5 |
| Chicago Bridge & Iron Company N.V. | N/A |
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KBR Customer Satisfaction (CSAT)
KBR Customer Satisfaction (CSAT) Score
75 / 100
KBR has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
3%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KBR Customer Satisfaction
KBR's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by African American/Black customers.
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Ranked KBR Customer Satisfaction the Highest
Ranked KBR Customer Satisfaction the Lowest
KBR Customer Satisfaction Score by Gender
Male customers rated KBR's Customer Satisfaction score 15 points higher than Female customers.
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82 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
KBR Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
KBR's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
KBR's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
KBR's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
KBR Customer Satisfaction Score by Age
KBR's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
KBR Customer Satisfaction Score by Usage
KBR's Customer Satisfaction score was rated the highest by customers who have used KBR's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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KBR Customer Satisfaction Score by Industry
KBR's Customer Satisfaction score was rated 67 points by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
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"scoreClassName": "max",
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}KBR Customer Satisfaction vs. Competitors
Compared to its competitors, KBR's Customer Satisfaction score is rated right above Jacobs, and is preceded by Bechtel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SNC Lavalin | 92% |
| SAIC | 79% |
| Bechtel | 75% |
| KBR | 75% |
| Jacobs | 72% |
| Saipem | 67% |
| CBRE | 67% |
| Vectrus | 62% |
| Harsco | 0% |
| Chicago Bridge & Iron Company N.V. | 0% |
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KBR Customer Service
3.7/5
KBR has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About KBR's Customer Service
Address
Houston, TX
Website
https://www.kbr.com/
Quick Insights into KBR Customer Service
KBR's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked KBR Customer Service the Highest
Ranked KBR Customer Service the Lowest
KBR Customer Service Score by Gender
Male customers rated KBR's Customer Service score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
KBR Customer Service Score by Ethnicity
KBR's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4 | Other | 4 |
KBR Customer Service Score by Age
KBR's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4 | 36-40 | 4 |
KBR Customer Service Score by Usage
KBR's Customer Service score was rated the highest by customers who have used KBR's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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KBR Customer Service Score by Industry
KBR's Customer Service score was rated 3.4 stars by Aerospace and Aviation industry customers.
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KBR Customer Service vs. Competitors
Compared to its competitors, KBR's Customer Service score is rated right above CBRE, and is preceded by Saipem.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAIC | 4.1/5 |
| Bechtel | 4/5 |
| Jacobs | 3.9/5 |
| Saipem | 3.7/5 |
| KBR | 3.7/5 |
| CBRE | 3.7/5 |
| SNC Lavalin | 3.5/5 |
| Vectrus | 3.2/5 |
| Harsco | 2.5/5 |
| Chicago Bridge & Iron Company N.V. | N/A |
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KBR as an Employer
4.1/5
KBR has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
KBR scored a 25 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of KBR would recommend the brand to a friend. ENPS measures how likely KBR employees would recommend working at KBR to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
