60
NPS
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Saipem
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About Saipem's Brand
Provider of contractor services to the oil and gas industry. The company offers engineering and construction as well as onshore and offshore drilling services to the oil and gas industry. It is a contractor with local presence in strategic and emerging areas such as West Africa, North Africa, FSU, Central Asia, Middle East, and South East Asia.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Saipem NPS
Saipem's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Saipem's customers would recommend using the product based on a scale of -100 to 100.
Saipem Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Saipem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 60 | Mar 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saipem Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Saipem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saipem Product Quality
3/5
Saipem has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Saipem's overall Product Quality score rated by its users and customers.
Saipem Product Information
Saipem’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.saipem.com
- Company Size
- 10,000+ Employees
Saipem Pricing
Saipem ROI & Value For Money
3.2/5
Saipem has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Saipem Customer Satisfaction (CSAT)
Saipem Customer Satisfaction (CSAT) Score
67 / 100
Saipem has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Saipem Customer Service
3.7/5
Saipem has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Saipem's overall Customer Service score rated by its users and customers.
About Saipem's Customer Service
Address
Via Martiri di Cefalonia, 67, San Donato Milanese, 20097
Website
www.saipem.com
Phone Number
7
Saipem as an Employer
Consumer vs. Employees
Saipem scored a 60 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Saipem would recommend the brand to a friend. ENPS measures how likely Saipem employees would recommend working at Saipem to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 35% | Promoters |
|---|---|
| 36% | Passive |
| 29% | Detractors |
