-100
NPS
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Harsco
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About Harsco's Brand
Harsco Corporation is a diversified, worldwide industrial company based in the United States. Among its major competitors, Harsco is ranked in 4th place for NPS while KBR is 1st, and Fluor Corporation is 2nd.Their current market cap is $1.35B
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Harsco Ranking
- #4 / 4 of its competitors
Harsco NPS
Harsco's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Harsco's customers would recommend using the product based on a scale of -100 to 100.
Harsco Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Harsco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
Harsco is ranked #4 for NPS among its competitors. KBR and Fluor Corporation come in first and second, with Clean Harbors coming in at third. Among those competitors, it is the lowest valued company behind Clean Harbors.
Harsco |  Clean Harbors |  Fluor Corporation |  KBR | |
| Global Ranking | #- | #600 | #937 | #- |
| NPS | -100 | -2 | 10 | 25 |
| Valuation Updated every 24 hours for public companies | $1.35B | $7.50B | $4.24B | $5.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Harsco NPS vs. Competitors
Compared to its competitors, Harsco's NPS is rated right below Clean Harbors.
| COMPANY | NPS Score | |
|---|---|---|
| KBR | 25 |
| Fluor Corporation | 10 |
| Clean Harbors | -2 |
| Harsco | -100 |
Harsco Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Harsco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Harsco Customer Loyalty vs. Competitors
Compared to its competitors, Harsco's Customer Loyalty score is rated right below KBR.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clean Harbors | 81% |
| Fluor Corporation | 77% |
| KBR | 74% |
| Harsco | 10% |
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Harsco Product Quality
1.5/5
Harsco has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Harsco Product Information
Harsco’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.harsco.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Harsco Product Quality vs. Competitors
Compared to its competitors, Harsco's Product Quality score is rated right below Clean Harbors.
| COMPANY | Product Quality Score | |
|---|---|---|
| KBR | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| Clean Harbors | 3.6/5 |
| Harsco | 1.5/5 |
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Harsco Pricing
Harsco ROI & Value For Money
2.7/5
Harsco has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Harsco Pricing vs. Competitors
Compared to its competitors, Harsco's ROI score is rated right below Clean Harbors.
| COMPANY | Pricing Score | |
|---|---|---|
| KBR | 3.6/5 |
| Fluor Corporation | 3.6/5 |
| Clean Harbors | 3.4/5 |
| Harsco | 2.7/5 |
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Harsco Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Harsco Customer Satisfaction vs. Competitors
Compared to its competitors, Harsco's Customer Satisfaction score is rated right below Clean Harbors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fluor Corporation | 76% |
| KBR | 75% |
| Clean Harbors | 60% |
| Harsco | 0% |
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Harsco Customer Service
2.5/5
Harsco has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Harsco's Customer Service
Address
350 Poplar Church Road, Camp Hill, PA
Website
http://www.harsco.com/
Phone Number
(717)763-7064
Harsco Customer Service vs. Competitors
Compared to its competitors, Harsco's Customer Service score is rated right below Clean Harbors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fluor Corporation | 3.8/5 |
| KBR | 3.7/5 |
| Clean Harbors | 3.4/5 |
| Harsco | 2.5/5 |
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Harsco as an Employer
4.1/5
Harsco has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Harsco scored a -100 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Harsco would recommend the brand to a friend. ENPS measures how likely Harsco employees would recommend working at Harsco to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 47% | Promoters |
|---|---|
| 28% | Passive |
| 25% | Detractors |
