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Clean Harbors is

Ranked

#47

Energy and Manufacturing Brands

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Clean Harbors

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Clean Harbors

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Clean Harbors is ranked #47 in Energy and Manufacturing Brands

About Clean Harbors' Brand

Clean Harbors, Inc. is a provider of environmental, energy and industrial services, including hazardous waste disposal for companies. Clean Harbors’s brand is ranked #600 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Clean Harbors. When compared to other organizations within the Energy and Manufacturing industry, Clean Harbors is ranked #47. Among its major competitors, Clean Harbors is ranked in 4th place for NPS while Nexeo Solutions Holdings is 1st, and PSC is 2nd.Their current market cap is $7.50B

Brand at a Glance

81%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

Clean Harbors Ranking

^#47 in Energy and Manufacturing
^#3 / 4 of its competitors

Clean Harbors NPS

Clean Harbors's Net Promoter Score (NPS) is a -2 with 38% Promoters, 22% Passives, and 40% Detractors. Net Promoter Score tracks whether Clean Harbors's customers would recommend using the product based on a scale of -100 to 100.

Clean Harbors Overall NPS

-2

NPS

38%	Promoters
22%	Passives
40%	Detractors

Clean Harbors NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 0	Oct 2023	0
Nov 2023 -3	Nov 2023	-3
Dec 2023 -2	Dec 2023	-2
Feb 2024 -2	Feb 2024	-2
Mar 2024 -3	Mar 2024	-3
Apr 2024 -4	Apr 2024	-4
Jul 2024 -5	Jul 2024	-5
Aug 2024 -5	Aug 2024	-5
Nov 2024 -7	Nov 2024	-7
Jan 2025 -4	Jan 2025	-4
Jul 2025 -3	Jul 2025	-3
Jan 2026 -1	Jan 2026	-1

How Other Brands Compare

Clean Harbors is ranked third for NPS among its competitors. Nexeo Solutions Holdings and Veolia come in first and second, with Harsco coming in at #4. Among those competitors, it is the second most valued company behind Veolia.

	Clean Harbors	Veolia	Harsco	Nexeo Solutions Holdings
Global Ranking	#600	#-	#-	#-
NPS	-2	11	-100	50
Valuation Updated every 24 hours for public companies	$7.50B	$15.65B	$1.35B	$890.70M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Clean Harbors NPS by Gender

Male customers rated Clean Harbors's NPS 45 points higher than Female customers.

Male

Clean Harbors's NPS was rated 11 by Male customers on Comparably.

49%

Promoters

13%

Passives

38%

Detractors

Female

-34

Clean Harbors's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Clean Harbors NPS by Ethnicity

Clean Harbors's NPS was rated -30 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -30	Caucasian	-30

Clean Harbors NPS by Age

Clean Harbors's NPS was rated 0 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

50%

Clean Harbors NPS by Usage

Clean Harbors's NPS was rated the highest by customers who have used Clean Harbors's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years 0	1 to 2 Years	0
Over 10 Years -34	Over 10 Years	-34

Clean Harbors NPS vs. Competitors

Compared to its competitors, Clean Harbors's NPS is rated right above Covanta, and is preceded by Veolia.

COMPANY		NPS Score
	Nexeo Solutions Holdings	50
	PSC	34
	Veolia	11
	Clean Harbors	-2
	Covanta	-5
	Heritage-Crystal Clean	-43
	Clean Earth	-51
	Harsco	-100

Clean Harbors NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Clean Harbors's NPS is rated right below Ford Motor Company.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13
	Clean Harbors	-2

Clean Harbors Customer Reviews

Out of the 3 Clean Harbors customer reviews 1 was positive and 2 were constructive. Clean Harbors customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Clean Harbors Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Clean Harbors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Clean Harbors Customer Loyalty Score by Gender

Male customers rated Clean Harbors's Customer Loyalty score 34% higher than Female customers.

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Male

89%

Yes

Female

55%

Yes

Clean Harbors Customer Loyalty Score by Ethnicity

Clean Harbors's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Clean Harbors Customer Loyalty Score by Age

Clean Harbors's Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 55%	26-30	55%

Clean Harbors Customer Loyalty Score by Usage

Clean Harbors's Customer Loyalty score was rated the highest by customers who have used Clean Harbors's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	10%
1 to 2 Years	78%
Over 10 Years	100%

Clean Harbors Customer Loyalty Score by Industry

Clean Harbors's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

Clean Harbors Customer Loyalty vs. Competitors

Compared to its competitors, Clean Harbors's Customer Loyalty score is rated right above Covanta, and is preceded by Veolia.

COMPANY		Customer Loyalty Score
	Nexeo Solutions Holdings	100%
	Heritage-Crystal Clean	100%
	PSC	87%
	Veolia	84%
	Clean Harbors	81%
	Covanta	71%
	Clean Earth	42%
	Harsco	10%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Clean Harbors's Customer Loyalty score is rated right above 3M, and is preceded by Stanley Black & Decker.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	Clean Harbors	81%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%

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Clean Harbors Product Quality

3.6/5

Clean Harbors has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Clean Harbors Product Information

Clean Harbors’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Clean Harbors's product the highest.

Website: http://www.cleanharbors.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Energy

Manufacturing

Quick Insights into Clean Harbors Product Quality

Clean Harbors's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Clean Harbors's products/services for 1 to 2 Years.

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Ranked Clean Harbors Product Quality the Highest

Female	3.6
26-30	3.5
Caucasian	3.5

Ranked Clean Harbors Product Quality the Lowest

Male	3
1 to 2 Years	2.6

Clean Harbors Product Quality Score by Gender

Female customers rated Clean Harbors's Product Quality score 0.6 stars higher than Male customers.

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Male

3/5

Female

3.6/5

Clean Harbors Product Quality Score by Ethnicity

Clean Harbors's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Clean Harbors Product Quality Score by Age

Clean Harbors's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3.5	26-30	3.5

Clean Harbors Product Quality Score by Usage

Clean Harbors's Product Quality score was rated the highest by customers who have used Clean Harbors's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	2.6
Over 10 Years	3.1

Clean Harbors Product Quality Score by Industry

Clean Harbors's Product Quality score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Clean Harbors Product Quality vs. Competitors

Compared to its competitors, Clean Harbors's Product Quality score is rated right above Clean Earth, and is preceded by Covanta.

COMPANY		Product Quality Score
	Nexeo Solutions Holdings	4.5/5
	PSC	3.8/5
	Veolia	3.7/5
	Covanta	3.7/5
	Clean Harbors	3.6/5
	Clean Earth	3.5/5
	Heritage-Crystal Clean	3.4/5
	Harsco	1.5/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Clean Harbors's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Clean Harbors	3.6/5
	Ford Motor Company	3.5/5

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Clean Harbors Pricing

Clean Harbors ROI & Value For Money

3.4/5

Clean Harbors has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Clean Harbors Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Clean Harbors ROI

Clean Harbors's ROI score was rated highest by Female customers, and rated lowest by customers who have used Clean Harbors's products/services for Over 10 Years.

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Ranked Clean Harbors ROI the Highest

Female	3.4
Tech	3.4
1 to 2 Years	3.2

Ranked Clean Harbors ROI the Lowest

Male	3.2
Over 10 Years	2.9

Clean Harbors ROI Score by Gender

Female customers rated Clean Harbors's ROI score 0.2 stars higher than Male customers.

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Male

3.2/5

Female

3.4/5

Clean Harbors ROI Score by Ethnicity

Clean Harbors's ROI score was rated 3.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2

Clean Harbors ROI Score by Age

Clean Harbors's ROI score was rated 3 stars by customers ages 26-30 on Comparably.

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Summary	Age	Score
26-30 3	26-30	3

Clean Harbors ROI Score by Usage

Clean Harbors's ROI score was rated the highest by customers who have used Clean Harbors's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.2
Over 10 Years	2.9

Clean Harbors ROI Score by Industry

Clean Harbors's ROI score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

Clean Harbors Pricing vs. Competitors

Compared to its competitors, Clean Harbors's ROI score is rated right above Covanta, and is preceded by Veolia.

COMPANY		Pricing Score
	Nexeo Solutions Holdings	4.7/5
	PSC	3.8/5
	Veolia	3.5/5
	Clean Harbors	3.4/5
	Covanta	3.3/5
	Clean Earth	2.9/5
	Heritage-Crystal Clean	2.7/5
	Harsco	2.7/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Clean Harbors's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Clean Harbors	3.4/5
	Ford Motor Company	3.4/5

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Clean Harbors Customer Satisfaction (CSAT)

Clean Harbors Customer Satisfaction (CSAT) Score

60 / 100

Clean Harbors has an overall Customer Satisfaction score of 60 rated by its users and customers.

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Very Satisfied	27%
Satisfied	33%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	20%
Very Dissatisfied	11%

Very Satisfied

27%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Clean Harbors Customer Satisfaction

Clean Harbors's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Clean Harbors's products/services for 1 to 2 Years.

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Ranked Clean Harbors Customer Satisfaction the Highest

Male	57%
Caucasian	50%
Tech	50%

Ranked Clean Harbors Customer Satisfaction the Lowest

Female	40%
1 to 2 Years	33%

Clean Harbors Customer Satisfaction Score by Gender

Male customers rated Clean Harbors's Customer Satisfaction score 17 points higher than Female customers.

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57 / 100

Male

	Very Satisfied	14%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	43%
	Very Dissatisfied	0%

40 / 100

Female

	Very Satisfied	40%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	40%
	Very Dissatisfied	20%

Clean Harbors Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Clean Harbors' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	30%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	50%
Very Dissatisfied	0%

Very Satisfied

30%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

50%

Very Dissatisfied

Clean Harbors Customer Satisfaction Score by Age

Clean Harbors's Customer Satisfaction score was rated 33 points by customers ages 26-30 on Comparably.

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100

Breakdown

Age

Score

26-30

33%

Clean Harbors Customer Satisfaction Score by Usage

Clean Harbors's Customer Satisfaction score was rated the highest by customers who have used Clean Harbors's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	33
Over 10 Years	34

Clean Harbors Customer Satisfaction Score by Industry

Clean Harbors's Customer Satisfaction score was rated 50 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	50

Clean Harbors Customer Satisfaction vs. Competitors

Compared to its competitors, Clean Harbors's Customer Satisfaction score is rated right above PSC, and is preceded by Covanta.

COMPANY		Customer Satisfaction (CSAT) Score
	Nexeo Solutions Holdings	100%
	Clean Earth	83%
	Heritage-Crystal Clean	75%
	Veolia	74%
	Covanta	67%
	Clean Harbors	60%
	PSC	50%
	Harsco	0%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Clean Harbors's Customer Satisfaction score is rated right below Ford Motor Company.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%
	Clean Harbors	60%

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Clean Harbors Customer Service

3.4/5

Clean Harbors has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Clean Harbors's Customer Service

Address

Norwell, MA

Website

http://www.cleanharbors.com

Phone Number

17817925949

Quick Insights into Clean Harbors Customer Service

Clean Harbors's Customer Service score was rated highest by customers who have used Clean Harbors's products/services for Less than 1 Year, and rated lowest by customers who have used Clean Harbors's products/services for Over 10 Years.

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Ranked Clean Harbors Customer Service the Highest

Less than 1 Year	3.3
Tech	3.2
Female	3

Ranked Clean Harbors Customer Service the Lowest

Male	2.8
Over 10 Years	2

Clean Harbors Customer Service Score by Gender

Female customers rated Clean Harbors's Customer Service score 0.2 stars higher than Male customers.

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Male

2.8/5

Female

3/5

Clean Harbors Customer Service Score by Ethnicity

Clean Harbors's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clean Harbors.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.6	Caucasian	2.6

Clean Harbors Customer Service Score by Age

Clean Harbors's Customer Service score was rated 2.6 stars by customers ages 26-30 on Comparably.

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100

Summary	Age	Customer Service Score
26-30 2.6	26-30	2.6

Clean Harbors Customer Service Score by Usage

Clean Harbors's Customer Service score was rated the highest by customers who have used Clean Harbors's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	2.7
Over 10 Years	2

Clean Harbors Customer Service Score by Industry

Clean Harbors's Customer Service score was rated 3.2 stars by Tech industry customers.

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Tech	3.2

Clean Harbors Customer Service vs. Competitors

Compared to its competitors, Clean Harbors's Customer Service score is rated right above Covanta, and is preceded by Veolia.

COMPANY		Customer Service Score
	Nexeo Solutions Holdings	4.7/5
	PSC	4.1/5
	Veolia	3.4/5
	Clean Harbors	3.4/5
	Covanta	3.3/5
	Clean Earth	2.7/5
	Heritage-Crystal Clean	2.5/5
	Harsco	2.5/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Clean Harbors's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Clean Harbors	3.4/5
	Ford Motor Company	3.4/5

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Clean Harbors as an Employer

2.8/5

Clean Harbors has a 2.8/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Clean Harbors

Alan McKim

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Clean Harbors scored a -2 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Clean Harbors would recommend the brand to a friend. ENPS measures how likely Clean Harbors employees would recommend working at Clean Harbors to a friend.

Net Promoter Score

-2

NPS Score

38%	Promoters
22%	Passive
40%	Detractors

Employee Net Promoter Score

-13

eNPS Score

34%	Promoters
19%	Passive
47%	Detractors

Global Ranking Snapshot

Clean Harbors is ranked #600 in the Global Top 100 Brands. It ranks just behind Novartis Pharmaceuticals and just ahead of Builders FirstSource.

RANK			INDUSTRY
598	BuzzFeed	Jonah Peretti	Media and Entertainment
599	Novartis Pharmaceuticals	Vas Narasimhan	Health and Wellness
600	Clean Harbors	Alan McKim	Energy and Manufacturing
601	Builders FirstSource	Peter Jackson	Energy and Manufacturing
602	BlackRock	Laurence Fink	Banking and Financial Services
603	Schlumberger	Paal Kibsgaard	Energy and Manufacturing
604	Clif Bar	Sally Grimes	Consumer Goods

Energy and Manufacturing Ranking Snapshot

Clean Harbors is ranked #47 in the Energy and Manufacturing Industry. It ranks just behind Exelon Corporation and just ahead of Builders FirstSource.

RANK		Location
45	NXP Semiconductors
46	Exelon Corporation	Chicago, IL
47	Clean Harbors	Norwell, MA
48	Builders FirstSource	Irving, TX
49	Schlumberger
50	Raytheon Technologies	Waltham, MA
51	Koch Industries	Wichita, KS