34
NPS
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Brand Page
PSC
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About PSC's Brand
Application Security Intelligence Platform
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
PSC NPS
PSC's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether PSC's customers would recommend using the product based on a scale of -100 to 100.
PSC Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
PSC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jul 2022 75 | Jul 2022 | 75 |
Dec 2022 60 | Dec 2022 | 60 |
Mar 2023 66 | Mar 2023 | 66 |
Jul 2023 43 | Jul 2023 | 43 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSC Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of PSC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSC Product Quality
3.8/5
PSC has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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PSC Product Information
PSC’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mobile App
SaaS
PSC Pricing
PSC ROI & Value For Money
3.8/5
PSC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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PSC Customer Satisfaction (CSAT)
PSC Customer Satisfaction (CSAT) Score
50 / 100
PSC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PSC Customer Service
4.1/5
PSC has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About PSC's Customer Service
Address
700 S. Clinton Avenue, Trenton, NJ
Website
http://www.proservicescorp.com
Phone Number
(609)599-2171
PSC as an Employer
2.6/5
PSC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
PSC scored a 34 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of PSC would recommend the brand to a friend. ENPS measures how likely PSC employees would recommend working at PSC to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 36% | Promoters |
|---|---|
| 10% | Passive |
| 54% | Detractors |
