-5
NPS
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Covanta
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About Covanta's Brand
Covanta Holding Corporation (Covanta) is a holding company. Among its major competitors, Covanta is ranked in 4th place for NPS while Greenspire is 1st, and NRG Energy is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Covanta Ranking
- #3 / 4 of its competitors
Covanta NPS
Covanta's Net Promoter Score (NPS) is a -5 with 38% Promoters, 19% Passives, and 43% Detractors. Net Promoter Score tracks whether Covanta's customers would recommend using the product based on a scale of -100 to 100.
Covanta Overall NPS
| 38% | Promoters |
|---|---|
| 19% | Passives |
| 43% | Detractors |
Covanta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 43 | Dec 2021 | 43 |
Feb 2022 38 | Feb 2022 | 38 |
Nov 2022 33 | Nov 2022 | 33 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 27 | Apr 2023 | 27 |
May 2023 34 | May 2023 | 34 |
Sep 2023 23 | Sep 2023 | 23 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 -6 | Jan 2024 | -6 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -4 | Apr 2024 | -4 |
How Other Brands Compare
Covanta is ranked third for NPS among its competitors. NRG Energy and Clean Harbors come in first and second, with Republic Services coming in at #4.
Covanta |  Clean Harbors |  Republic Services |  NRG Energy | |
| Global Ranking | #- | #600 | #- | #- |
| NPS | -5 | -2 | -39 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.50B | $31.80B | $7.79B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Covanta NPS by Ethnicity
Covanta's NPS was rated -67 points by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Covanta NPS by Usage
Covanta's NPS was rated -67 points by customers who have used Covanta's products/services for 2 to 5 Years.
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-50
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| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Covanta NPS vs. Competitors
Compared to its competitors, Covanta's NPS is rated right above Republic Services, and is preceded by Clean Harbors.
| COMPANY | NPS Score | |
|---|---|---|
 | Greenspire | 100 |
| NRG Energy | 18 |
| Clean Harbors | -2 |
| Covanta | -5 |
| Republic Services | -39 |
Covanta Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Covanta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Covanta Customer Loyalty Score by Ethnicity
Covanta's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Covanta Customer Loyalty Score by Usage
Covanta's Customer Loyalty score was rated 70% by customers who have used Covanta's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Covanta Customer Loyalty vs. Competitors
Compared to its competitors, Covanta's Customer Loyalty score is rated right below Republic Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Greenspire | 100% |
| Clean Harbors | 81% |
| NRG Energy | 78% |
| Republic Services | 72% |
| Covanta | 71% |
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Covanta Product Quality
3.7/5
Covanta has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Covanta Product Information
Covanta’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://covanta.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Covanta Product Quality
Covanta's Product Quality score was rated highest by customers who have used Covanta's products/services for 2 to 5 Years.
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Ranked Covanta Product Quality the Highest
Covanta Product Quality Score by Ethnicity
Covanta's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Covanta.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Covanta Product Quality Score by Usage
Covanta's Product Quality score was rated 3.5 stars by customers who have used Covanta's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Covanta Product Quality vs. Competitors
Compared to its competitors, Covanta's Product Quality score is rated right above Clean Harbors, and is preceded by Greenspire.
| COMPANY | Product Quality Score | |
|---|---|---|
| Greenspire | 5/5 |
| Covanta | 3.7/5 |
| Clean Harbors | 3.6/5 |
| NRG Energy | 3.5/5 |
| Republic Services | 2.3/5 |
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Covanta Pricing
Covanta ROI & Value For Money
3.3/5
Covanta has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Covanta ROI
Covanta's ROI score was rated highest by customers who have used Covanta's products/services for 2 to 5 Years.
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Ranked Covanta ROI the Highest
Covanta ROI Score by Ethnicity
Covanta's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Covanta.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Covanta ROI Score by Usage
Covanta's ROI score was rated 3.5 stars by customers who have used Covanta's products/services for 2 to 5 Years.
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Covanta Pricing vs. Competitors
Compared to its competitors, Covanta's ROI score is rated right above Republic Services, and is preceded by Clean Harbors.
| COMPANY | Pricing Score | |
|---|---|---|
| Greenspire | 5/5 |
| NRG Energy | 3.7/5 |
| Clean Harbors | 3.4/5 |
| Covanta | 3.3/5 |
| Republic Services | 2.1/5 |
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Covanta Customer Satisfaction (CSAT)
Covanta Customer Satisfaction (CSAT) Score
67 / 100
Covanta has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Covanta Customer Satisfaction
Covanta's Customer Satisfaction score was rated highest by customers who have used Covanta's products/services for 2 to 5 Years.
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Ranked Covanta Customer Satisfaction the Highest
Covanta Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Covanta's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Covanta Customer Satisfaction Score by Usage
Covanta's Customer Satisfaction score was rated 67 points by customers who have used Covanta's products/services for 2 to 5 Years.
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Covanta Customer Satisfaction vs. Competitors
Compared to its competitors, Covanta's Customer Satisfaction score is rated right above NRG Energy, and is preceded by Greenspire.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Greenspire | 100% |
| Covanta | 67% |
| NRG Energy | 66% |
| Clean Harbors | 60% |
| Republic Services | 29% |
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Covanta Customer Service
3.3/5
Covanta has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Covanta's Customer Service
Address
Morristown, NJ 07960
Website
http://covanta.com
Phone Number
352-365-1611
Quick Insights into Covanta Customer Service
Covanta's Customer Service score was rated highest by customers who have used Covanta's products/services for 2 to 5 Years.
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Ranked Covanta Customer Service the Highest
Covanta Customer Service Score by Ethnicity
Covanta's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Covanta Customer Service Score by Usage
Covanta's Customer Service score was rated 3.5 stars by customers who have used Covanta's products/services for 2 to 5 Years.
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Covanta Customer Service vs. Competitors
Compared to its competitors, Covanta's Customer Service score is rated right above Republic Services, and is preceded by Clean Harbors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Greenspire | 5/5 |
| NRG Energy | 3.8/5 |
| Clean Harbors | 3.4/5 |
| Covanta | 3.3/5 |
| Republic Services | 2.1/5 |
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Covanta as an Employer
3.2/5
Covanta has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Covanta scored a -5 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Covanta would recommend the brand to a friend. ENPS measures how likely Covanta employees would recommend working at Covanta to a friend.
Net Promoter Score
-5
NPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 36% | Promoters |
|---|---|
| 18% | Passive |
| 46% | Detractors |
