NRG Energy NPS & Customer Reviews

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NRG Energy

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NRG Energy

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About NRG Energy's Brand

NRG is an energy company powered by people and built on dynamic retail brands with diverse generation resources. Among its major competitors, NRG Energy is ranked in 2nd place for NPS while Exelon Corporation is 1st, and ComEd is 3rd.Their current market cap is $7.79B

Brand at a Glance

78%

Customer Loyalty

3.5/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

NRG Energy Ranking

^#2 / 4 of its competitors

NRG Energy NPS

NRG Energy's Net Promoter Score (NPS) is a 18 with 55% Promoters, 8% Passives, and 37% Detractors. Net Promoter Score tracks whether NRG Energy's customers would recommend using the product based on a scale of -100 to 100.

NRG Energy Overall NPS

NPS

55%	Promoters
8%	Passives
37%	Detractors

NRG Energy NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 14	Aug 2024	14
Sep 2024 14	Sep 2024	14
Oct 2024 14	Oct 2024	14
Feb 2025 16	Feb 2025	16
Apr 2025 18	Apr 2025	18
May 2025 18	May 2025	18
Jul 2025 19	Jul 2025	19
Aug 2025 19	Aug 2025	19
Sep 2025 18	Sep 2025	18
Nov 2025 18	Nov 2025	18
Dec 2025 16	Dec 2025	16
Jan 2026 18	Jan 2026	18

How Other Brands Compare

NRG Energy is ranked second for NPS among its competitors. Exelon Corporation and NextEra Energy come in first and third, with American Electric Power coming in at #4. Among those competitors, it is the lowest valued company behind NextEra Energy.

	NRG Energy	Exelon Corporation	NextEra Energy	American Electric Power
Global Ranking	#-	#586	#-	#-
NPS	18	21	-18	-44
Valuation Updated every 24 hours for public companies	$7.79B	$42.89B	$148.44B	$42.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NRG Energy NPS by Gender

Female customers rated NRG Energy's NPS 46 points higher than Male customers.

Male

NRG Energy's NPS was rated 20 by Male customers on Comparably.

60%

Promoters

Passives

40%

Detractors

Female

NRG Energy's NPS was rated 66 by Female customers on Comparably.

83%

Promoters

Passives

17%

Detractors

NRG Energy NPS by Ethnicity

NRG Energy's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 14	Caucasian	14
African American/Black 66	African American/Black	66
Asian or Pacific Islander -50	Asian or Pacific Islander	-50
Other 50	Other	50

NRG Energy NPS by Age

NRG Energy's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

46-50

100%

51-55

50%

25%

61-65

50%

66+

33%

34%

33%

NRG Energy NPS by Usage

NRG Energy's NPS was rated the highest by customers who have used NRG Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -63	Less than 1 Year	-63
1 to 2 Years 42	1 to 2 Years	42
2 to 5 Years 61	2 to 5 Years	61
5 to 10 Years 34	5 to 10 Years	34

NRG Energy NPS vs. Competitors

Compared to its competitors, NRG Energy's NPS is rated right above ComEd , and is preceded by Exelon Corporation.

COMPANY		NPS Score
	Exelon Corporation	21
	NRG Energy	18
	ComEd	13
	AES	13
	PSEG	0
	Calpine	N/A
	NextEra Energy	-18
	Vistra Group	-24
	Talen Energy Corp.	-34
	American Electric Power	-44
	CenterPoint Energy	-61
	PECO	-64

NRG Energy Customer Reviews

Out of the 2 NRG Energy customer reviews 2 were positive and 0 were constructive. NRG Energy customer reviews reflect that all customers have a favorable experience using the products/services of the company.

NRG Energy Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of NRG Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

NRG Energy Customer Loyalty Score by Gender

Female customers rated NRG Energy's Customer Loyalty score 3% higher than Male customers.

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Male

82%

Yes

Female

85%

Yes

NRG Energy Customer Loyalty Score by Ethnicity

NRG Energy's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

NRG Energy Customer Loyalty Score by Age

NRG Energy's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 33%	18-25	33%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
61-65 100%	61-65	100%
66+ 70%	66+	70%

NRG Energy Customer Loyalty Score by Usage

NRG Energy's Customer Loyalty score was rated the highest by customers who have used NRG Energy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	66%
1 to 2 Years	87%
2 to 5 Years	100%
5 to 10 Years	40%

NRG Energy Customer Loyalty Score by Industry

NRG Energy's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	82%
Accounting	78%
Banking and Financial Services	40%

NRG Energy Customer Loyalty vs. Competitors

Compared to its competitors, NRG Energy's Customer Loyalty score is rated right above Exelon Corporation, and is preceded by AES.

COMPANY		Customer Loyalty Score
	PSEG	90%
	PECO	87%
	AES	82%
	NRG Energy	78%
	Exelon Corporation	77%
	ComEd	75%
	CenterPoint Energy	66%
	American Electric Power	64%
	NextEra Energy	61%
	Vistra Group	59%
	Talen Energy Corp.	10%
	Calpine	N/A

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NRG Energy Product Quality

3.5/5

NRG Energy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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NRG Energy Product Information

NRG Energy’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated NRG Energy's product the highest. Reviewers from the Accounting industry rated NRG Energy the lowest at 3.6.

Website: http://www.nrg.com/

Company Size: 1,001-5,000 Employees

Industry

Energy and Manufacturing

Quick Insights into NRG Energy Product Quality

NRG Energy's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked NRG Energy Product Quality the Highest

Banking and Financial Services	4.6
46-50	4.3
Female	4.2

Ranked NRG Energy Product Quality the Lowest

Less than 1 Year	3
61-65	2.7
Asian or Pacific Islander	2.1

NRG Energy Product Quality Score by Gender

Female customers rated NRG Energy's Product Quality score 0.6 stars higher than Male customers.

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Male

3.6/5

Female

4.2/5

NRG Energy Product Quality Score by Ethnicity

NRG Energy's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Other 4.1	Other	4.1

NRG Energy Product Quality Score by Age

NRG Energy's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
46-50 4.3	46-50	4.3
51-55 3.2	51-55	3.2
61-65 2.7	61-65	2.7
66+ 4	66+	4

NRG Energy Product Quality Score by Usage

NRG Energy's Product Quality score was rated the highest by customers who have used NRG Energy's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3.8
2 to 5 Years	4
5 to 10 Years	4.1

NRG Energy Product Quality Score by Industry

NRG Energy's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech	3.9
Accounting	3.6
Banking and Financial Services	4.6

NRG Energy Product Quality vs. Competitors

Compared to its competitors, NRG Energy's Product Quality score is rated right above ComEd , and is preceded by Exelon Corporation.

COMPANY		Product Quality Score
	AES	3.8/5
	Exelon Corporation	3.5/5
	NRG Energy	3.5/5
	ComEd	3.4/5
	NextEra Energy	3.4/5
	PSEG	3.3/5
	Vistra Group	2.8/5
	Talen Energy Corp.	2.8/5
	PECO	2.8/5
	American Electric Power	2.7/5
	CenterPoint Energy	2.2/5
	Calpine	N/A

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NRG Energy Pricing

NRG Energy ROI & Value For Money

3.7/5

NRG Energy has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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NRG Energy Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Accounting industry think that they had the lowest ROI from NRG Energy.

Quick Insights into NRG Energy ROI

NRG Energy's ROI score was rated highest by customers ages 46-50, and rated lowest by Asian or Pacific Islander customers.

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Ranked NRG Energy ROI the Highest

46-50	4.3
Other	4.2
2 to 5 Years	4.1

Ranked NRG Energy ROI the Lowest

61-65	2.7
Less than 1 Year	2.6
Asian or Pacific Islander	1.9

NRG Energy ROI Score by Gender

Female customers rated NRG Energy's ROI score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

NRG Energy ROI Score by Ethnicity

NRG Energy's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 4	African American/Black	4
Asian or Pacific Islander 1.9	Asian or Pacific Islander	1.9
Other 4.2	Other	4.2

NRG Energy ROI Score by Age

NRG Energy's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.9	18-25	3.9
46-50 4.3	46-50	4.3
51-55 3.2	51-55	3.2
61-65 2.7	61-65	2.7
66+ 3.1	66+	3.1

NRG Energy ROI Score by Usage

NRG Energy's ROI score was rated the highest by customers who have used NRG Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	3.6

NRG Energy ROI Score by Industry

NRG Energy's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech	3.9
Accounting	3.4
Banking and Financial Services	4

NRG Energy Pricing vs. Competitors

Compared to its competitors, NRG Energy's ROI score is rated right above NextEra Energy, and is preceded by Exelon Corporation.

COMPANY		Pricing Score
	Exelon Corporation	3.7/5
	NRG Energy	3.7/5
	NextEra Energy	3.5/5
	AES	3.4/5
	Talen Energy Corp.	3.3/5
	ComEd	3.2/5
	PSEG	3.2/5
	PECO	2.8/5
	Vistra Group	2.7/5
	American Electric Power	2.5/5
	CenterPoint Energy	1.9/5
	Calpine	N/A

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NRG Energy Customer Satisfaction (CSAT)

NRG Energy Customer Satisfaction (CSAT) Score

65 / 100

NRG Energy has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	35%
Satisfied	30%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	8%
Very Dissatisfied	14%

Very Satisfied

35%

Satisfied

30%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NRG Energy Customer Satisfaction

NRG Energy's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Asian or Pacific Islander customers.

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Ranked NRG Energy Customer Satisfaction the Highest

66+	100%
African American/Black	83%
2 to 5 Years	80%

Ranked NRG Energy Customer Satisfaction the Lowest

Less than 1 Year	50%
61-65	33%
Asian or Pacific Islander	25%

NRG Energy Customer Satisfaction Score by Gender

Female customers rated NRG Energy's Customer Satisfaction score 8 points higher than Male customers.

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72 / 100

Male

	Very Satisfied	29%
	Satisfied	43%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	14%

80 / 100

Female

	Very Satisfied	60%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	0%

NRG Energy Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

NRG Energy's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

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72 / 100

Very Satisfied	15%
Satisfied	57%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

15%

Satisfied

57%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

14%

Very Dissatisfied

CSAT according to African American/Black

NRG Energy's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

NRG Energy's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Other

NRG Energy's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

NRG Energy Customer Satisfaction Score by Age

NRG Energy's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

75%

51-55

50%

61-65

33%

66+

100%

NRG Energy Customer Satisfaction Score by Usage

NRG Energy's Customer Satisfaction score was rated the highest by customers who have used NRG Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
1 to 2 Years	72
2 to 5 Years	80
5 to 10 Years	67

NRG Energy Customer Satisfaction Score by Industry

NRG Energy's Customer Satisfaction score was rated 75 points by Tech industry customers.

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			"label": "Tech",
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Tech	75

NRG Energy Customer Satisfaction vs. Competitors

Compared to its competitors, NRG Energy's Customer Satisfaction score is rated right above Exelon Corporation, and is preceded by NextEra Energy.

COMPANY		Customer Satisfaction (CSAT) Score
	Talen Energy Corp.	100%
	AES	70%
	NextEra Energy	67%
	NRG Energy	66%
	Exelon Corporation	65%
	ComEd	62%
	PSEG	57%
	Vistra Group	44%
	PECO	33%
	American Electric Power	30%
	CenterPoint Energy	20%
	Calpine	0%

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NRG Energy Customer Service

3.8/5

NRG Energy has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About NRG Energy's Customer Service

Address

804 Carnegie Center, Princeton, NJ 08540

Website

http://www.nrg.com/

Phone Number

609-524-4500

NRG Energy's Social Links

Quick Insights into NRG Energy Customer Service

NRG Energy's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Asian or Pacific Islander customers.

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Ranked NRG Energy Customer Service the Highest

Banking and Financial Services	4.8
Other	4.4
1 to 2 Years	4.3

Ranked NRG Energy Customer Service the Lowest

61-65	3.2
Less than 1 Year	3.1
Asian or Pacific Islander	2.5

NRG Energy Customer Service Score by Gender

Female customers rated NRG Energy's Customer Service score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

NRG Energy Customer Service Score by Ethnicity

NRG Energy's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4	Caucasian	4
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 4.4	Other	4.4

NRG Energy Customer Service Score by Age

NRG Energy's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
46-50 4.3	46-50	4.3
51-55 3.4	51-55	3.4
61-65 3.2	61-65	3.2
66+ 4.1	66+	4.1

NRG Energy Customer Service Score by Usage

NRG Energy's Customer Service score was rated the highest by customers who have used NRG Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.3
2 to 5 Years	4
5 to 10 Years	3.6

NRG Energy Customer Service Score by Industry

NRG Energy's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech	4.1
Accounting	3.4
Banking and Financial Services	4.8

NRG Energy Customer Service vs. Competitors

Compared to its competitors, NRG Energy's Customer Service score is rated right above AES.

COMPANY		Customer Service Score
	NRG Energy	3.8/5
	AES	3.7/5
	Exelon Corporation	3.6/5
	NextEra Energy	3.6/5
	ComEd	3.3/5
	PSEG	3.3/5
	Talen Energy Corp.	3.2/5
	PECO	2.9/5
	Vistra Group	2.6/5
	American Electric Power	2.4/5
	CenterPoint Energy	1.9/5
	Calpine	N/A

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NRG Energy as an Employer

4.0/5

NRG Energy has a 4.0/5 stars for its overall company culture rated by their employees

top

25%

CEO of NRG Energy

Mauricio Gutierrez

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NRG Energy scored a 18 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of NRG Energy would recommend the brand to a friend. ENPS measures how likely NRG Energy employees would recommend working at NRG Energy to a friend.

Net Promoter Score

NPS Score

55%	Promoters
8%	Passive
37%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
16%	Passive
36%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail