-64
NPS
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PECO
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About PECO's Brand
Exelon Corporation is a utility services holding company that provides services for energy generation businesses in the United States.
Brand at a Glance
87%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
PECO NPS
PECO's Net Promoter Score (NPS) is a -64 with 10% Promoters, 16% Passives, and 74% Detractors. Net Promoter Score tracks whether PECO's customers would recommend using the product based on a scale of -100 to 100.
PECO Overall NPS
| 10% | Promoters |
|---|---|
| 16% | Passives |
| 74% | Detractors |
PECO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -57 | Apr 2022 | -57 |
Jul 2022 -63 | Jul 2022 | -63 |
Dec 2022 -55 | Dec 2022 | -55 |
Feb 2023 -60 | Feb 2023 | -60 |
Mar 2023 -45 | Mar 2023 | -45 |
Jun 2023 -51 | Jun 2023 | -51 |
Jul 2023 -46 | Jul 2023 | -46 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -57 | Feb 2024 | -57 |
Nov 2024 -60 | Nov 2024 | -60 |
Nov 2025 -61 | Nov 2025 | -61 |
Jan 2026 -64 | Jan 2026 | -64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PECO Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of PECO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PECO Product Quality
2.8/5
PECO has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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PECO Product Information
PECO’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.exeloncorp.com/
- Company Size
- 1-10 Employees
Industry
Tech
Energy
PECO Pricing
PECO ROI & Value For Money
2.8/5
PECO has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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PECO Customer Satisfaction (CSAT)
PECO Customer Satisfaction (CSAT) Score
33 / 100
PECO has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PECO Customer Service
2.9/5
PECO has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About PECO's Customer Service
Address
10 S Dearborn St, Chicago, IL 19103
Website
http://www.exeloncorp.com/
Phone Number
1-800-494-4000
PECO as an Employer
2.8/5
PECO has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
PECO scored a -64 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of PECO would recommend the brand to a friend. ENPS measures how likely PECO employees would recommend working at PECO to a friend.
Net Promoter Score
-64
NPS Score
| 10% | Promoters |
|---|---|
| 16% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 51% | Promoters |
|---|---|
| 11% | Passive |
| 38% | Detractors |
