-61
NPS
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CenterPoint Energy
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About CenterPoint Energy's Brand
CenterPoint Energy, Inc. is a domestic energy delivery company. Among its major competitors, CenterPoint Energy is ranked in 8th place for NPS while Entergy is 1st, and ONE Gas is 2nd.Their current market cap is $18.47B
Brand at a Glance
66%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
CenterPoint Energy Ranking
- #4 / 4 of its competitors
CenterPoint Energy NPS
CenterPoint Energy's Net Promoter Score (NPS) is a -61 with 15% Promoters, 9% Passives, and 76% Detractors. Net Promoter Score tracks whether CenterPoint Energy's customers would recommend using the product based on a scale of -100 to 100.
CenterPoint Energy Overall NPS
| 15% | Promoters |
|---|---|
| 9% | Passives |
| 76% | Detractors |
CenterPoint Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -60 | Jan 2025 | -60 |
Feb 2025 -60 | Feb 2025 | -60 |
Apr 2025 -60 | Apr 2025 | -60 |
May 2025 -60 | May 2025 | -60 |
Jun 2025 -61 | Jun 2025 | -61 |
Jul 2025 -61 | Jul 2025 | -61 |
Aug 2025 -61 | Aug 2025 | -61 |
Sep 2025 -63 | Sep 2025 | -63 |
Oct 2025 -63 | Oct 2025 | -63 |
Nov 2025 -63 | Nov 2025 | -63 |
Dec 2025 -63 | Dec 2025 | -63 |
Jan 2026 -63 | Jan 2026 | -63 |
How Other Brands Compare
CenterPoint Energy is ranked #4 for NPS among its competitors. Entergy and Engie come in first and second, with DTE Energy coming in at third. Among those competitors, it is the third most valued company behind Engie.
CenterPoint Energy |  DTE Energy |  Entergy |  Engie | |
| Global Ranking | #- | #698 | #847 | #- |
| NPS | -61 | -30 | 21 | 11 |
| Valuation Updated every 24 hours for public companies | $18.47B | $4.99B | $20.03B | $34.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CenterPoint Energy NPS by Gender
Male customers rated CenterPoint Energy's NPS 12 points higher than Female customers.
Male
-71
CenterPoint Energy's NPS was rated -71 by Male customers on Comparably.
12%
Promoters
5%
Passives
83%
Detractors
Female
-83
CenterPoint Energy's NPS was rated -83 by Female customers on Comparably.
6%
Promoters
5%
Passives
89%
Detractors
CenterPoint Energy NPS by Ethnicity
CenterPoint Energy's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -85 | Caucasian | -85 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -80 | African American/Black | -80 |
Other -70 | Other | -70 |
CenterPoint Energy NPS by Age
CenterPoint Energy's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
CenterPoint Energy NPS by Usage
CenterPoint Energy's NPS was rated the highest by customers who have used CenterPoint Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -86 | 5 to 10 Years | -86 |
Over 10 Years -74 | Over 10 Years | -74 |
CenterPoint Energy NPS vs. Competitors
Compared to its competitors, CenterPoint Energy's NPS is rated right below OGE Energy Corp.
| COMPANY | NPS Score | |
|---|---|---|
| Entergy | 21 |
 | ONE Gas | 17 |
| Engie | 11 |
 | Energy Future Holdings | N/A |
 | NiSource | -23 |
| DTE Energy | -30 |
 | Dynegy | -40 |
 | OGE Energy Corp | -41 |
| CenterPoint Energy | -61 |
CenterPoint Energy Customer Reviews
Out of the 13 CenterPoint Energy customer reviews 0 were positive and 13 were constructive. CenterPoint Energy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
CenterPoint Energy Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of CenterPoint Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CenterPoint Energy Customer Loyalty Score by Gender
CenterPoint Energy's Customer Loyalty score was rated 66 by both Female and Male customers on Comparably.
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Male
66%
Yes
Female
66%
Yes
CenterPoint Energy Customer Loyalty Score by Ethnicity
CenterPoint Energy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CenterPoint Energy.
68
out of 100
Caucasian
64
out of 100
Hispanic or Latino
46
out of 100
African American/Black
58
out of 100
Other
CenterPoint Energy Customer Loyalty Score by Age
CenterPoint Energy's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 40% | 26-30 | 40% |
31-35 49% | 31-35 | 49% |
36-40 70% | 36-40 | 70% |
41-45 72% | 41-45 | 72% |
46-50 73% | 46-50 | 73% |
51-55 55% | 51-55 | 55% |
56-60 78% | 56-60 | 78% |
61-65 84% | 61-65 | 84% |
66+ 62% | 66+ | 62% |
CenterPoint Energy Customer Loyalty Score by Usage
CenterPoint Energy's Customer Loyalty score was rated the highest by customers who have used CenterPoint Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CenterPoint Energy Customer Loyalty Score by Industry
CenterPoint Energy's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
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CenterPoint Energy Customer Loyalty vs. Competitors
Compared to its competitors, CenterPoint Energy's Customer Loyalty score is rated right above Dynegy, and is preceded by DTE Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OGE Energy Corp | 87% |
| Entergy | 84% |
| Engie | 78% |
| ONE Gas | 74% |
| NiSource | 72% |
| DTE Energy | 70% |
| CenterPoint Energy | 66% |
| Dynegy | 47% |
| Energy Future Holdings | N/A |
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CenterPoint Energy Product Quality
2.2/5
CenterPoint Energy has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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CenterPoint Energy Product Information
CenterPoint Energy’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated CenterPoint Energy's product the highest. Reviewers from the Architecture and Planning industry rated CenterPoint Energy the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Energy
Quick Insights into CenterPoint Energy Product Quality
CenterPoint Energy's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Retail industry.
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Ranked CenterPoint Energy Product Quality the Highest
Ranked CenterPoint Energy Product Quality the Lowest
CenterPoint Energy Product Quality Score by Gender
Male customers rated CenterPoint Energy's Product Quality score 0.5 stars higher than Female customers.
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Male
2/5
Female
1.5/5
CenterPoint Energy Product Quality Score by Ethnicity
CenterPoint Energy's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.8 | Other | 1.8 |
CenterPoint Energy Product Quality Score by Age
CenterPoint Energy's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 1.8 | 66+ | 1.8 |
CenterPoint Energy Product Quality Score by Usage
CenterPoint Energy's Product Quality score was rated the highest by customers who have used CenterPoint Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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CenterPoint Energy Product Quality Score by Industry
CenterPoint Energy's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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CenterPoint Energy Product Quality vs. Competitors
Compared to its competitors, CenterPoint Energy's Product Quality score is rated right above Energy Future Holdings, and is preceded by Dynegy.
| COMPANY | Product Quality Score | |
|---|---|---|
| ONE Gas | 3.8/5 |
| Engie | 3.8/5 |
| Entergy | 3.5/5 |
| NiSource | 2.9/5 |
| OGE Energy Corp | 2.6/5 |
| DTE Energy | 2.4/5 |
| Dynegy | 2.3/5 |
| CenterPoint Energy | 2.2/5 |
| Energy Future Holdings | N/A |
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CenterPoint Energy Pricing
CenterPoint Energy ROI & Value For Money
1.9/5
CenterPoint Energy has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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CenterPoint Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from CenterPoint Energy.
Quick Insights into CenterPoint Energy ROI
CenterPoint Energy's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Retail industry.
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Ranked CenterPoint Energy ROI the Highest
Ranked CenterPoint Energy ROI the Lowest
CenterPoint Energy ROI Score by Gender
Male customers rated CenterPoint Energy's ROI score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
CenterPoint Energy ROI Score by Ethnicity
CenterPoint Energy's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
CenterPoint Energy ROI Score by Age
CenterPoint Energy's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
CenterPoint Energy ROI Score by Usage
CenterPoint Energy's ROI score was rated the highest by customers who have used CenterPoint Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CenterPoint Energy ROI Score by Industry
CenterPoint Energy's ROI score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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CenterPoint Energy Pricing vs. Competitors
Compared to its competitors, CenterPoint Energy's ROI score is rated right above Energy Future Holdings, and is preceded by OGE Energy Corp.
| COMPANY | Pricing Score | |
|---|---|---|
| Engie | 3.7/5 |
| Entergy | 3.6/5 |
| ONE Gas | 3.4/5 |
| NiSource | 2.7/5 |
| Dynegy | 2.3/5 |
| DTE Energy | 2.2/5 |
| OGE Energy Corp | 2.2/5 |
| CenterPoint Energy | 1.9/5 |
| Energy Future Holdings | N/A |
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CenterPoint Energy Customer Satisfaction (CSAT)
CenterPoint Energy Customer Satisfaction (CSAT) Score
20 / 100
CenterPoint Energy has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
11%
Satisfied
9%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CenterPoint Energy Customer Satisfaction
CenterPoint Energy's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Retail industry.
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Ranked CenterPoint Energy Customer Satisfaction the Highest
Ranked CenterPoint Energy Customer Satisfaction the Lowest
CenterPoint Energy Customer Satisfaction Score by Gender
Male customers rated CenterPoint Energy's Customer Satisfaction score 13 points higher than Female customers.
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22 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 62% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 9% | |
Very Dissatisfied | 67% |
CenterPoint Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CenterPoint Energy's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
9%
Satisfied
7%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
64%
CSAT according to Hispanic or Latino
CenterPoint Energy's Customer Satisfaction (CSAT) score was rated 20% according to Hispanic or Latino users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to African American/Black
CenterPoint Energy's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
CenterPoint Energy's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.
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16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
69%
CenterPoint Energy Customer Satisfaction Score by Age
CenterPoint Energy's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 14% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 63% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 9% | |||||||||||||||
| 66+ | 17% |
CenterPoint Energy Customer Satisfaction Score by Usage
CenterPoint Energy's Customer Satisfaction score was rated the highest by customers who have used CenterPoint Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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CenterPoint Energy Customer Satisfaction Score by Industry
CenterPoint Energy's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.
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{
"title": "CenterPoint Energy Customer Satisfaction Score by Industry",
"text": "CenterPoint Energy's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 26,
"stars": 0,
"csatScore": 26,
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"scoreClassName": "",
"scoreLabel": 26
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{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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"groupId": 501,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 14,
"stars": 0,
"csatScore": 14,
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"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
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{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Retail",
"groupId": 559,
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]
}CenterPoint Energy Customer Satisfaction vs. Competitors
Compared to its competitors, CenterPoint Energy's Customer Satisfaction score is rated right above Energy Future Holdings, and is preceded by DTE Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Engie | 80% |
| Entergy | 65% |
| ONE Gas | 62% |
| NiSource | 41% |
| OGE Energy Corp | 37% |
| Dynegy | 33% |
| DTE Energy | 30% |
| CenterPoint Energy | 20% |
| Energy Future Holdings | 0% |
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CenterPoint Energy Customer Service
1.9/5
CenterPoint Energy has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About CenterPoint Energy's Customer Service
Address
Houston, TX
Website
http://centerpointenergy.com/
Phone Number
(800)992-7552
Quick Insights into CenterPoint Energy Customer Service
CenterPoint Energy's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Retail industry.
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Ranked CenterPoint Energy Customer Service the Highest
Ranked CenterPoint Energy Customer Service the Lowest
CenterPoint Energy Customer Service Score by Gender
Male customers rated CenterPoint Energy's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
CenterPoint Energy Customer Service Score by Ethnicity
CenterPoint Energy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.6 | Other | 1.6 |
CenterPoint Energy Customer Service Score by Age
CenterPoint Energy's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
CenterPoint Energy Customer Service Score by Usage
CenterPoint Energy's Customer Service score was rated the highest by customers who have used CenterPoint Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CenterPoint Energy Customer Service Score by Industry
CenterPoint Energy's Customer Service score was rated the highest by Education industry customers, and the lowest by Retail industry customers.
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CenterPoint Energy Customer Service vs. Competitors
Compared to its competitors, CenterPoint Energy's Customer Service score is rated right above Energy Future Holdings, and is preceded by OGE Energy Corp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entergy | 3.7/5 |
| Engie | 3.7/5 |
| ONE Gas | 3.3/5 |
| NiSource | 2.8/5 |
| DTE Energy | 2.3/5 |
| Dynegy | 2.2/5 |
| OGE Energy Corp | 2.2/5 |
| CenterPoint Energy | 1.9/5 |
| Energy Future Holdings | N/A |
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CenterPoint Energy as an Employer
3.6/5
CenterPoint Energy has a 3.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
CenterPoint Energy scored a -61 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of CenterPoint Energy would recommend the brand to a friend. ENPS measures how likely CenterPoint Energy employees would recommend working at CenterPoint Energy to a friend.
Net Promoter Score
-61
NPS Score
| 15% | Promoters |
|---|---|
| 9% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 51% | Promoters |
|---|---|
| 11% | Passive |
| 38% | Detractors |
