-40
NPS
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Dynegy
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About Dynegy's Brand
Dynegy is an energy company providing energy services for homes and businesses. Among its major competitors, Dynegy is ranked in 6th place for NPS while Talen Energy Corporation is 1st, and Entergy is 2nd.
Brand at a Glance
47%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Dynegy Ranking
- #4 / 4 of its competitors
Dynegy NPS
Dynegy's Net Promoter Score (NPS) is a -40 with 30% Promoters, 0% Passives, and 70% Detractors. Net Promoter Score tracks whether Dynegy's customers would recommend using the product based on a scale of -100 to 100.
Dynegy Overall NPS
| 30% | Promoters |
|---|---|
| 0% | Passives |
| 70% | Detractors |
Dynegy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
Sep 2022 50 | Sep 2022 | 50 |
Mar 2023 20 | Mar 2023 | 20 |
Feb 2025 -15 | Feb 2025 | -15 |
Apr 2025 -25 | Apr 2025 | -25 |
Jun 2025 -33 | Jun 2025 | -33 |
Jul 2025 -40 | Jul 2025 | -40 |
How Other Brands Compare
Dynegy is ranked #4 for NPS among its competitors. Entergy and Exelon Corporation come in first and second, with DTE Energy coming in at third.
Dynegy |  Exelon Corporation |  DTE Energy |  Entergy | |
| Global Ranking | #- | #586 | #698 | #847 |
| NPS | -40 | 21 | -30 | 21 |
| Valuation Updated every 24 hours for public companies | - | $42.89B | $4.99B | $20.03B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dynegy NPS by Gender
Dynegy's NPS was rated -34 by Male customers on Comparably.
Male
-34
Dynegy's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Dynegy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dynegy NPS by Ethnicity
Dynegy's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Dynegy NPS by Usage
Dynegy's NPS was rated 34 points by customers who have used Dynegy's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Dynegy NPS vs. Competitors
Compared to its competitors, Dynegy's NPS is rated right above American Electric Power, and is preceded by DTE Energy.
| COMPANY | NPS Score | |
|---|---|---|
 | Talen Energy Corporation | 50 |
| Entergy | 21 |
| Exelon Corporation | 21 |
 | AES | 13 |
 | Energy Future Holdings | N/A |
| DTE Energy | -30 |
| Dynegy | -40 |
 | American Electric Power | -44 |
 | CenterPoint Energy | -61 |
Dynegy Customer Reviews
Out of the 2 Dynegy customer reviews 0 were positive and 2 were constructive. Dynegy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Dynegy Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Dynegy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dynegy Customer Loyalty Score by Gender
Dynegy's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Dynegy Customer Loyalty Score by Ethnicity
Dynegy's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dynegy.
70
out of 100
Caucasian
Dynegy Customer Loyalty Score by Usage
Dynegy's Customer Loyalty score was rated 70% by customers who have used Dynegy's products/services for 5 to 10 Years.
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Dynegy Customer Loyalty vs. Competitors
Compared to its competitors, Dynegy's Customer Loyalty score is rated right above Energy Future Holdings, and is preceded by American Electric Power.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Talen Energy Corporation | 100% |
| Entergy | 84% |
| AES | 82% |
| Exelon Corporation | 77% |
| DTE Energy | 70% |
| CenterPoint Energy | 66% |
| American Electric Power | 64% |
| Dynegy | 47% |
| Energy Future Holdings | N/A |
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Dynegy Product Quality
2.3/5
Dynegy has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Dynegy Product Information
Dynegy’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.dynegy.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Dynegy Product Quality
Dynegy's Product Quality score was rated highest by customers who have used Dynegy's products/services for 5 to 10 Years.
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Ranked Dynegy Product Quality the Highest
Dynegy Product Quality Score by Gender
Dynegy's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Dynegy Product Quality Score by Ethnicity
Dynegy's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dynegy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Dynegy Product Quality Score by Usage
Dynegy's Product Quality score was rated 3.3 stars by customers who have used Dynegy's products/services for 5 to 10 Years.
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Dynegy Product Quality vs. Competitors
Compared to its competitors, Dynegy's Product Quality score is rated right above CenterPoint Energy, and is preceded by DTE Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Talen Energy Corporation | 5/5 |
| AES | 3.8/5 |
| Exelon Corporation | 3.5/5 |
| Entergy | 3.5/5 |
| American Electric Power | 2.7/5 |
| DTE Energy | 2.4/5 |
| Dynegy | 2.3/5 |
| CenterPoint Energy | 2.2/5 |
| Energy Future Holdings | N/A |
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Dynegy Pricing
Dynegy ROI & Value For Money
2.3/5
Dynegy has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Dynegy ROI
Dynegy's ROI score was rated highest by customers who have used Dynegy's products/services for 5 to 10 Years.
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Ranked Dynegy ROI the Highest
Dynegy ROI Score by Gender
Dynegy's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Dynegy ROI Score by Ethnicity
Dynegy's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dynegy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Dynegy ROI Score by Usage
Dynegy's ROI score was rated 3.3 stars by customers who have used Dynegy's products/services for 5 to 10 Years.
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Dynegy Pricing vs. Competitors
Compared to its competitors, Dynegy's ROI score is rated right above DTE Energy, and is preceded by American Electric Power.
| COMPANY | Pricing Score | |
|---|---|---|
| Talen Energy Corporation | 5/5 |
| Exelon Corporation | 3.7/5 |
| Entergy | 3.6/5 |
| AES | 3.4/5 |
| American Electric Power | 2.5/5 |
| Dynegy | 2.3/5 |
| DTE Energy | 2.2/5 |
| CenterPoint Energy | 1.9/5 |
| Energy Future Holdings | N/A |
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Dynegy Customer Satisfaction (CSAT)
Dynegy Customer Satisfaction (CSAT) Score
33 / 100
Dynegy has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dynegy Customer Satisfaction
Dynegy's Customer Satisfaction score was rated highest by customers who have used Dynegy's products/services for 5 to 10 Years.
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Ranked Dynegy Customer Satisfaction the Highest
Dynegy Customer Satisfaction Score by Gender
Dynegy's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Dynegy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dynegy's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
Dynegy Customer Satisfaction Score by Usage
Dynegy's Customer Satisfaction score was rated 66 points by customers who have used Dynegy's products/services for 5 to 10 Years.
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Dynegy Customer Satisfaction vs. Competitors
Compared to its competitors, Dynegy's Customer Satisfaction score is rated right above DTE Energy, and is preceded by Exelon Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Talen Energy Corporation | 100% |
| AES | 70% |
| Entergy | 65% |
| Exelon Corporation | 65% |
| Dynegy | 33% |
| DTE Energy | 30% |
| American Electric Power | 30% |
| CenterPoint Energy | 20% |
| Energy Future Holdings | 0% |
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Dynegy Customer Service
2.2/5
Dynegy has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Dynegy's Customer Service
Address
601 Travis Street, Suite 1400, Houston, TX
Website
https://www.dynegy.com/
Phone Number
17137678021
Quick Insights into Dynegy Customer Service
Dynegy's Customer Service score was rated highest by customers who have used Dynegy's products/services for 5 to 10 Years.
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Ranked Dynegy Customer Service the Highest
Dynegy Customer Service Score by Gender
Dynegy's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Dynegy Customer Service Score by Ethnicity
Dynegy's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dynegy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Dynegy Customer Service Score by Usage
Dynegy's Customer Service score was rated 3.1 stars by customers who have used Dynegy's products/services for 5 to 10 Years.
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Dynegy Customer Service vs. Competitors
Compared to its competitors, Dynegy's Customer Service score is rated right above CenterPoint Energy, and is preceded by DTE Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Talen Energy Corporation | 5/5 |
| Entergy | 3.7/5 |
| AES | 3.7/5 |
| Exelon Corporation | 3.6/5 |
| American Electric Power | 2.4/5 |
| DTE Energy | 2.3/5 |
| Dynegy | 2.2/5 |
| CenterPoint Energy | 1.9/5 |
| Energy Future Holdings | N/A |
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Dynegy as an Employer
2.9/5
Dynegy has a 2.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Dynegy scored a -40 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Dynegy would recommend the brand to a friend. ENPS measures how likely Dynegy employees would recommend working at Dynegy to a friend.
Net Promoter Score
-40
NPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
