13
NPS
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AES
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About AES' Brand
Improving lives by providing safe, reliable and sustainable energy solutions in every market we serve. Among its major competitors, AES is ranked in 4th place for NPS while LG Chem is 1st, and Crane & Co. is 2nd.
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
AES Ranking
- #2 / 4 of its competitors
AES NPS
AES's Net Promoter Score (NPS) is a 13 with 49% Promoters, 15% Passives, and 36% Detractors. Net Promoter Score tracks whether AES's customers would recommend using the product based on a scale of -100 to 100.
AES Overall NPS
| 49% | Promoters |
|---|---|
| 15% | Passives |
| 36% | Detractors |
AES NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 13 | Mar 2024 | 13 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 16 | Jul 2024 | 16 |
Aug 2024 18 | Aug 2024 | 18 |
Sep 2024 18 | Sep 2024 | 18 |
Oct 2024 15 | Oct 2024 | 15 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 15 | Feb 2025 | 15 |
May 2025 15 | May 2025 | 15 |
Aug 2025 12 | Aug 2025 | 12 |
Oct 2025 13 | Oct 2025 | 13 |
How Other Brands Compare
AES is ranked second for NPS among its competitors. Kinder Morgan and Duke Energy Corporation come in first and third, with DTE Energy coming in at #4.
AES |  Duke Energy Corporation |  DTE Energy |  Kinder Morgan | |
| Global Ranking | #- | #338 | #698 | #- |
| NPS | 13 | -21 | -30 | 19 |
| Valuation Updated every 24 hours for public companies | - | $75.41B | $4.99B | $33.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AES NPS by Gender
Male customers rated AES's NPS 116 points higher than Female customers.
Male
59
AES's NPS was rated 59 by Male customers on Comparably.
67%
Promoters
25%
Passives
8%
Detractors
Female
-57
AES's NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
AES NPS by Ethnicity
AES's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
African American/Black 0 | African American/Black | 0 |
Other -34 | Other | -34 |
AES NPS by Age
AES's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
AES NPS by Usage
AES's NPS was rated the highest by customers who have used AES's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -51 | Over 10 Years | -51 |
AES NPS vs. Competitors
Compared to its competitors, AES's NPS is rated right above Flowserve, and is preceded by Kinder Morgan.
| COMPANY | NPS Score | |
|---|---|---|
 | LG Chem | 32 |
 | Crane & Co. | 21 |
| Kinder Morgan | 19 |
| AES | 13 |
 | Flowserve | 12 |
| Duke Energy Corporation | -21 |
| DTE Energy | -30 |
 | Edison International | -34 |
 | Endesa | -50 |
AES Customer Reviews
Out of the 4 AES customer reviews 2 were positive and 2 were constructive. AES customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AES Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of AES users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AES Customer Loyalty Score by Gender
Male customers rated AES's Customer Loyalty score 11% higher than Female customers.
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Male
85%
Yes
Female
74%
Yes
AES Customer Loyalty Score by Ethnicity
AES's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AES.
100
out of 100
Caucasian
70
out of 100
African American/Black
40
out of 100
Other
AES Customer Loyalty Score by Age
AES's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 82% | 31-35 | 82% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
AES Customer Loyalty Score by Usage
AES's Customer Loyalty score was rated the highest by customers who have used AES's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AES Customer Loyalty Score by Industry
AES's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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AES Customer Loyalty vs. Competitors
Compared to its competitors, AES's Customer Loyalty score is rated right above Duke Energy Corporation, and is preceded by Flowserve.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Crane & Co. | 85% |
| Flowserve | 84% |
| AES | 82% |
| Duke Energy Corporation | 82% |
| Kinder Morgan | 80% |
| LG Chem | 71% |
| DTE Energy | 70% |
| Edison International | 68% |
| Endesa | 58% |
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AES Product Quality
3.8/5
AES has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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AES Product Information
AES’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated AES's product the highest. Reviewers from the Accounting industry rated AES the lowest at 3.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Quick Insights into AES Product Quality
AES's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Female customers.
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Ranked AES Product Quality the Highest
Ranked AES Product Quality the Lowest
AES Product Quality Score by Gender
Male customers rated AES's Product Quality score 0.9 stars higher than Female customers.
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Male
4.2/5
Female
3.3/5
AES Product Quality Score by Ethnicity
AES's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 3.5 | Other | 3.5 |
AES Product Quality Score by Age
AES's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
36-40 4.6 | 36-40 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
AES Product Quality Score by Usage
AES's Product Quality score was rated the highest by customers who have used AES's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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AES Product Quality Score by Industry
AES's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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AES Product Quality vs. Competitors
Compared to its competitors, AES's Product Quality score is rated right above LG Chem.
| COMPANY | Product Quality Score | |
|---|---|---|
| AES | 3.8/5 |
| LG Chem | 3.6/5 |
| Flowserve | 3.6/5 |
| Crane & Co. | 3.5/5 |
| Kinder Morgan | 3.5/5 |
| Edison International | 3.4/5 |
| Duke Energy Corporation | 2.9/5 |
| DTE Energy | 2.4/5 |
| Endesa | 2/5 |
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AES Pricing
AES ROI & Value For Money
3.4/5
AES has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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AES Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Accounting industry think that they had the lowest ROI from AES.
Quick Insights into AES ROI
AES's ROI score was rated highest by customers who have used AES's products/services for 2 to 5 Years, and rated lowest by customers who have used AES's products/services for Over 10 Years.
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Ranked AES ROI the Highest
Ranked AES ROI the Lowest
AES ROI Score by Gender
Male customers rated AES's ROI score 1.9 stars higher than Female customers.
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Male
4.1/5
Female
2.2/5
AES ROI Score by Ethnicity
AES's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AES.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3 | Other | 3 |
AES ROI Score by Age
AES's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 4.8 | 36-40 | 4.8 |
41-45 4.1 | 41-45 | 4.1 |
AES ROI Score by Usage
AES's ROI score was rated the highest by customers who have used AES's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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AES ROI Score by Industry
AES's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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AES Pricing vs. Competitors
Compared to its competitors, AES's ROI score is rated right above Flowserve, and is preceded by Kinder Morgan.
| COMPANY | Pricing Score | |
|---|---|---|
| LG Chem | 4/5 |
| Edison International | 3.5/5 |
| Kinder Morgan | 3.4/5 |
| AES | 3.4/5 |
| Flowserve | 3.4/5 |
| Crane & Co. | 3.3/5 |
| Duke Energy Corporation | 2.7/5 |
| DTE Energy | 2.2/5 |
| Endesa | 1.8/5 |
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AES Customer Satisfaction (CSAT)
AES Customer Satisfaction (CSAT) Score
70 / 100
AES has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
32%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AES Customer Satisfaction
AES's Customer Satisfaction score was rated highest by customers who have used AES's products/services for 2 to 5 Years, and rated lowest by customers who have used AES's products/services for Over 10 Years.
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Ranked AES Customer Satisfaction the Highest
Ranked AES Customer Satisfaction the Lowest
AES Customer Satisfaction Score by Gender
Male customers rated AES's Customer Satisfaction score 17 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 0% |
58 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
AES Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AES' Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to African American/Black
AES' Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Other
AES' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
AES Customer Satisfaction Score by Age
AES's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 60% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
AES Customer Satisfaction Score by Usage
AES's Customer Satisfaction score was rated the highest by customers who have used AES's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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AES Customer Satisfaction Score by Industry
AES's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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{
"title": "AES Customer Satisfaction Score by Industry",
"text": "AES's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "AES's Customer Satisfaction score is rated by Accounting customers on Comparably.",
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"label": "Energy and Manufacturing",
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}AES Customer Satisfaction vs. Competitors
Compared to its competitors, AES's Customer Satisfaction score is rated right above Kinder Morgan, and is preceded by Flowserve.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Crane & Co. | 86% |
| Flowserve | 84% |
| AES | 70% |
| Kinder Morgan | 68% |
| Edison International | 67% |
| LG Chem | 54% |
| Duke Energy Corporation | 47% |
| Endesa | 40% |
| DTE Energy | 30% |
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AES Customer Service
3.7/5
AES has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About AES's Customer Service
Address
4300 Wilson Boulevard 11th Floor, Arlington, Virginia Beach, VA United States of America
Website
http://www.aes.com/home/default.aspx
Phone Number
(703)522-1315
Quick Insights into AES Customer Service
AES's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used AES's products/services for Over 10 Years.
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Ranked AES Customer Service the Highest
Ranked AES Customer Service the Lowest
AES Customer Service Score by Gender
Male customers rated AES's Customer Service score 1.6 stars higher than Female customers.
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Male
4.1/5
Female
2.5/5
AES Customer Service Score by Ethnicity
AES's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.8 | Other | 2.8 |
AES Customer Service Score by Age
AES's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
36-40 4.8 | 36-40 | 4.8 |
41-45 4.1 | 41-45 | 4.1 |
AES Customer Service Score by Usage
AES's Customer Service score was rated the highest by customers who have used AES's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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AES Customer Service Score by Industry
AES's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Accounting industry customers.
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AES Customer Service vs. Competitors
Compared to its competitors, AES's Customer Service score is rated right above Flowserve, and is preceded by LG Chem.
| COMPANY | Customer Service Score | |
|---|---|---|
| LG Chem | 4.1/5 |
| AES | 3.7/5 |
| Flowserve | 3.6/5 |
| Kinder Morgan | 3.5/5 |
| Edison International | 3.5/5 |
| Crane & Co. | 3.1/5 |
| Duke Energy Corporation | 2.8/5 |
| DTE Energy | 2.3/5 |
| Endesa | 1.7/5 |
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AES as an Employer
4.3/5
AES has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
AES scored a 13 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of AES would recommend the brand to a friend. ENPS measures how likely AES employees would recommend working at AES to a friend.
Net Promoter Score
13
NPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
