-50
NPS
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Endesa
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About Endesa's Brand
Endesa SA generates, distributes, and supplies electricity in Europe. The company's services include generation, distribution and supply of electricity and other energy related activities. Among its major competitors, Endesa is ranked in 4th place for NPS while BBVA is 1st, and AES is 2nd.
Brand at a Glance
58%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
Endesa Ranking
- #4 / 4 of its competitors
Endesa NPS
Endesa's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether Endesa's customers would recommend using the product based on a scale of -100 to 100.
Endesa Overall NPS
| 20% | Promoters |
|---|---|
| 10% | Passives |
| 70% | Detractors |
Endesa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Feb 2022 -71 | Feb 2022 | -71 |
Oct 2023 -75 | Oct 2023 | -75 |
Mar 2024 -55 | Mar 2024 | -55 |
Mar 2025 -50 | Mar 2025 | -50 |
How Other Brands Compare
Endesa is ranked #4 for NPS among its competitors. BBVA and AES come in first and second, with Hawaiian Electric Industries coming in at third.
Endesa |  BBVA |  Hawaiian Electric Industries |  AES | |
| Global Ranking | #- | #371 | #- | #- |
| NPS | -50 | 37 | -14 | 13 |
| Valuation Updated every 24 hours for public companies | - | $35.54B | $4.10B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Endesa NPS by Usage
Endesa's NPS was rated -75 points by customers who have used Endesa's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -75 | 2 to 5 Years | -75 |
Endesa NPS vs. Competitors
Compared to its competitors, Endesa's NPS is rated right below Hawaiian Electric Industries.
| COMPANY | NPS Score | |
|---|---|---|
| BBVA | 37 |
| AES | 13 |
 | Gas Natural | N/A |
| Hawaiian Electric Industries | -14 |
| Endesa | -50 |
Endesa Customer Reviews
Out of the 2 Endesa customer reviews 1 was positive and 1 was constructive. Endesa customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Endesa Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Endesa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Endesa Customer Loyalty Score by Usage
Endesa's Customer Loyalty score was rated 100% by customers who have used Endesa's products/services for 2 to 5 Years.
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Endesa Customer Loyalty Score by Industry
Endesa's Customer Loyalty score was rated 100% by Education industry customers.
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Endesa Customer Loyalty vs. Competitors
Compared to its competitors, Endesa's Customer Loyalty score is rated right above Gas Natural, and is preceded by Hawaiian Electric Industries.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BBVA | 87% |
| AES | 82% |
| Hawaiian Electric Industries | 65% |
| Endesa | 58% |
| Gas Natural | N/A |
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Endesa Product Quality
2/5
Endesa has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Endesa Product Information
Endesa’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Endesa's product the highest.
- Website
- www.endesa.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into Endesa Product Quality
Endesa's Product Quality score was rated highest by customers who have used Endesa's products/services for 2 to 5 Years.
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Ranked Endesa Product Quality the Highest
Endesa Product Quality Score by Usage
Endesa's Product Quality score was rated 1.5 stars by customers who have used Endesa's products/services for 2 to 5 Years.
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Endesa Product Quality Score by Industry
Endesa's Product Quality score was rated 1.5 stars by Education industry customers.
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Endesa Product Quality vs. Competitors
Compared to its competitors, Endesa's Product Quality score is rated right above Gas Natural, and is preceded by Hawaiian Electric Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| BBVA | 3.9/5 |
| AES | 3.8/5 |
| Hawaiian Electric Industries | 2.7/5 |
| Endesa | 2/5 |
| Gas Natural | N/A |
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Endesa Pricing
Endesa ROI & Value For Money
1.8/5
Endesa has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Endesa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Endesa ROI
Endesa's ROI score was rated highest by customers who have used Endesa's products/services for 2 to 5 Years.
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Ranked Endesa ROI the Highest
Endesa ROI Score by Usage
Endesa's ROI score was rated 1.5 stars by customers who have used Endesa's products/services for 2 to 5 Years.
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Endesa ROI Score by Industry
Endesa's ROI score was rated 1.5 stars by Education industry customers.
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Endesa Pricing vs. Competitors
Compared to its competitors, Endesa's ROI score is rated right above Gas Natural, and is preceded by Hawaiian Electric Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| BBVA | 4.1/5 |
| AES | 3.4/5 |
| Hawaiian Electric Industries | 2.5/5 |
| Endesa | 1.8/5 |
| Gas Natural | N/A |
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Endesa Customer Satisfaction (CSAT)
Endesa Customer Satisfaction (CSAT) Score
40 / 100
Endesa has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Endesa Customer Satisfaction vs. Competitors
Compared to its competitors, Endesa's Customer Satisfaction score is rated right above Gas Natural, and is preceded by Hawaiian Electric Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BBVA | 76% |
| AES | 70% |
| Hawaiian Electric Industries | 43% |
| Endesa | 40% |
| Gas Natural | 0% |
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Endesa Customer Service
1.7/5
Endesa has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Endesa's Customer Service
Address
Ribera del Loira, 60, Madrid, 28042
Website
www.endesa.com
Quick Insights into Endesa Customer Service
Endesa's Customer Service score was rated highest by customers who have used Endesa's products/services for 2 to 5 Years.
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Ranked Endesa Customer Service the Highest
Endesa Customer Service Score by Usage
Endesa's Customer Service score was rated 1.5 stars by customers who have used Endesa's products/services for 2 to 5 Years.
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Endesa Customer Service Score by Industry
Endesa's Customer Service score was rated 1.5 stars by Education industry customers.
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Endesa Customer Service vs. Competitors
Compared to its competitors, Endesa's Customer Service score is rated right above Gas Natural, and is preceded by Hawaiian Electric Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| BBVA | 4/5 |
| AES | 3.7/5 |
| Hawaiian Electric Industries | 2.5/5 |
| Endesa | 1.7/5 |
| Gas Natural | N/A |
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Endesa as an Employer
Consumer vs. Employees
Endesa scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Endesa would recommend the brand to a friend. ENPS measures how likely Endesa employees would recommend working at Endesa to a friend.
Net Promoter Score
-50
NPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
