-14
NPS
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Hawaiian Electric Industries
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About Hawaiian Electric Industries' Brand
Hawaiian Electric Company and American Savings Bank,
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Hawaiian Electric Industries NPS
Hawaiian Electric Industries's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Hawaiian Electric Industries's customers would recommend using the product based on a scale of -100 to 100.
Hawaiian Electric Industries Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Hawaiian Electric Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
May 2025 -33 | May 2025 | -33 |
Jan 2026 -15 | Jan 2026 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hawaiian Electric Industries NPS by Gender
Hawaiian Electric Industries's NPS was rated -34 by Female customers on Comparably.
Female
-34
Hawaiian Electric Industries's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Hawaiian Electric Industries's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Hawaiian Electric Industries Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Hawaiian Electric Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hawaiian Electric Industries Customer Loyalty Score by Gender
Hawaiian Electric Industries's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hawaiian Electric Industries.
Female
40%
Yes
Male
N/A
Yes
Hawaiian Electric Industries Product Quality
2.7/5
Hawaiian Electric Industries has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Hawaiian Electric Industries Product Information
Hawaiian Electric Industries’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://hei.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy
Quick Insights into Hawaiian Electric Industries Product Quality
Hawaiian Electric Industries's Product Quality score was rated highest by Female customers.
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Ranked Hawaiian Electric Industries Product Quality the Highest
Hawaiian Electric Industries Product Quality Score by Gender
Hawaiian Electric Industries's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hawaiian Electric Industries.
Female
2.3/5
Male
N/A
Hawaiian Electric Industries Pricing
Hawaiian Electric Industries ROI & Value For Money
2.5/5
Hawaiian Electric Industries has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Hawaiian Electric Industries ROI
Hawaiian Electric Industries's ROI score was rated highest by Female customers.
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Ranked Hawaiian Electric Industries ROI the Highest
Hawaiian Electric Industries ROI Score by Gender
Hawaiian Electric Industries's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Hawaiian Electric Industries Customer Satisfaction (CSAT)
Hawaiian Electric Industries Customer Satisfaction (CSAT) Score
43 / 100
Hawaiian Electric Industries has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hawaiian Electric Industries Customer Satisfaction
Hawaiian Electric Industries's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Hawaiian Electric Industries' Customer Satisfaction.
Ranked Hawaiian Electric Industries Customer Satisfaction the Highest
Hawaiian Electric Industries Customer Satisfaction Score by Gender
Hawaiian Electric Industries's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Hawaiian Electric Industries.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 33% |
Hawaiian Electric Industries Customer Service
2.5/5
Hawaiian Electric Industries has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Hawaiian Electric Industries's Customer Service
Address
1001 Bishop Street, Suite 2900, Honolulu, HI
Website
http://hei.com
Phone Number
(808) 543-5662
Quick Insights into Hawaiian Electric Industries Customer Service
Hawaiian Electric Industries's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Hawaiian Electric Industries' Customer Service score.
Ranked Hawaiian Electric Industries Customer Service the Highest
Hawaiian Electric Industries Customer Service Score by Gender
Hawaiian Electric Industries's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hawaiian Electric Industries.
Female
2.1/5
Male
N/A
Hawaiian Electric Industries as an Employer
4.2/5
Hawaiian Electric Industries has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Hawaiian Electric Industries
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hawaiian Electric Industries scored a -14 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Hawaiian Electric Industries would recommend the brand to a friend. ENPS measures how likely Hawaiian Electric Industries employees would recommend working at Hawaiian Electric Industries to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
