-34
NPS
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Edison International
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About Edison International's Brand
Edison International is a generator and distributor of electric power and an investor in infrastructure and energy assets. Among its major competitors, Edison International is ranked in 2nd place for NPS while AES is 1st, and Sempra Energy is 3rd.Their current market cap is $25.54B
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Edison International Ranking
- #1 / 4 of its competitors
Edison International NPS
Edison International's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Edison International's customers would recommend using the product based on a scale of -100 to 100.
Edison International Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Edison International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2025 -33 | Nov 2025 | -33 |
How Other Brands Compare
Edison International is ranked first for NPS among its competitors. Sempra Energy and Xcel Energy come in second and third, with Consolidated Edison coming in at #4. Among those competitors, it is the lowest valued company behind Sempra Energy.
Edison International |  Xcel Energy |  Sempra Energy |  Consolidated Edison | |
| Global Ranking | #- | #702 | #- | #- |
| NPS | -34 | -42 | -40 | - |
| Valuation Updated every 24 hours for public companies | $25.54B | $35.91B | $39.90B | $32.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edison International NPS vs. Competitors
Compared to its competitors, Edison International's NPS is rated right above Sempra Energy, and is preceded by BBOXX.
| COMPANY | NPS Score | |
|---|---|---|
 | AES | 13 |
 | BBOXX | N/A |
| Edison International | -34 |
| Sempra Energy | -40 |
| Xcel Energy | -42 |
Edison International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Edison International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Edison International Customer Loyalty vs. Competitors
Compared to its competitors, Edison International's Customer Loyalty score is rated right above Sempra Energy, and is preceded by Xcel Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AES | 82% |
| Xcel Energy | 74% |
| Edison International | 68% |
| Sempra Energy | 54% |
| BBOXX | N/A |
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Edison International Product Quality
3.4/5
Edison International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Edison International Product Information
Edison International’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://edison.com
- Company Size
- 10,000+ Employees
Industry
Energy
Edison International Product Quality vs. Competitors
Compared to its competitors, Edison International's Product Quality score is rated right above Sempra Energy, and is preceded by AES.
| COMPANY | Product Quality Score | |
|---|---|---|
| AES | 3.8/5 |
| Edison International | 3.4/5 |
| Sempra Energy | 2.9/5 |
| Xcel Energy | 2.6/5 |
| BBOXX | N/A |
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Edison International Pricing
Edison International ROI & Value For Money
3.5/5
Edison International has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Edison International Pricing vs. Competitors
Compared to its competitors, Edison International's ROI score is rated right above AES.
| COMPANY | Pricing Score | |
|---|---|---|
| Edison International | 3.5/5 |
| AES | 3.4/5 |
| Sempra Energy | 2.9/5 |
| Xcel Energy | 2.2/5 |
| BBOXX | N/A |
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Edison International Customer Satisfaction (CSAT)
Edison International Customer Satisfaction (CSAT) Score
67 / 100
Edison International has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edison International Customer Satisfaction vs. Competitors
Compared to its competitors, Edison International's Customer Satisfaction score is rated right above Sempra Energy, and is preceded by AES.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AES | 70% |
| Edison International | 67% |
| Sempra Energy | 46% |
| Xcel Energy | 32% |
| BBOXX | 0% |
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Edison International Customer Service
3.5/5
Edison International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Edison International's Customer Service
Address
2244 Walnut Grove Avenue, P.O. Box 976, Rosemead, CA
Website
http://edison.com
Phone Number
626-302-2222
Edison International Customer Service vs. Competitors
Compared to its competitors, Edison International's Customer Service score is rated right above Sempra Energy, and is preceded by AES.
| COMPANY | Customer Service Score | |
|---|---|---|
| AES | 3.7/5 |
| Edison International | 3.5/5 |
| Sempra Energy | 2.9/5 |
| Xcel Energy | 2.4/5 |
| BBOXX | N/A |
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Edison International as an Employer
3.2/5
Edison International has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Edison International scored a -34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Edison International would recommend the brand to a friend. ENPS measures how likely Edison International employees would recommend working at Edison International to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
