-40
NPS
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Sempra Energy
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About Sempra Energy's Brand
Sempra Energy is a utility company that offers gas and electrical services to most California residence. Among its major competitors, Sempra Energy is ranked in 5th place for NPS while Exelon Corporation is 1st, and AES is 2nd.Their current market cap is $39.90B
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Sempra Energy Ranking
- #3 / 4 of its competitors
Sempra Energy NPS
Sempra Energy's Net Promoter Score (NPS) is a -40 with 16% Promoters, 28% Passives, and 56% Detractors. Net Promoter Score tracks whether Sempra Energy's customers would recommend using the product based on a scale of -100 to 100.
Sempra Energy Overall NPS
| 16% | Promoters |
|---|---|
| 28% | Passives |
| 56% | Detractors |
Sempra Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -43 | Sep 2022 | -43 |
Nov 2022 -38 | Nov 2022 | -38 |
Dec 2022 -44 | Dec 2022 | -44 |
Jan 2023 -50 | Jan 2023 | -50 |
Jun 2023 -54 | Jun 2023 | -54 |
Sep 2023 -58 | Sep 2023 | -58 |
Nov 2023 -62 | Nov 2023 | -62 |
Jan 2024 -57 | Jan 2024 | -57 |
Apr 2024 -47 | Apr 2024 | -47 |
May 2024 -44 | May 2024 | -44 |
Aug 2025 -36 | Aug 2025 | -36 |
Oct 2025 -40 | Oct 2025 | -40 |
How Other Brands Compare
Sempra Energy is ranked third for NPS among its competitors. Exelon Corporation and Edison International come in first and second, with Xcel Energy coming in at #4. Among those competitors, it is the second most valued company behind Exelon Corporation.
Sempra Energy |  Exelon Corporation |  Xcel Energy |  Edison International | |
| Global Ranking | #- | #586 | #702 | #- |
| NPS | -40 | 19 | -41 | -34 |
| Valuation Updated every 24 hours for public companies | $39.90B | $42.89B | $35.91B | $25.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sempra Energy NPS vs. Competitors
Compared to its competitors, Sempra Energy's NPS is rated right above Xcel Energy, and is preceded by Edison International.
| COMPANY | NPS Score | |
|---|---|---|
| Exelon Corporation | 19 |
 | AES | 16 |
 | First Data Resources | N/A |
 | Cheniere Energy | -21 |
| Edison International | -34 |
| Sempra Energy | -40 |
| Xcel Energy | -41 |
 | San Diego Gas & Electric | -100 |
Sempra Energy Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Sempra Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sempra Energy Customer Loyalty vs. Competitors
Compared to its competitors, Sempra Energy's Customer Loyalty score is rated right above First Data Resources, and is preceded by Edison International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| San Diego Gas & Electric | 100% |
| AES | 83% |
| Cheniere Energy | 81% |
| Exelon Corporation | 78% |
| Xcel Energy | 73% |
| Edison International | 68% |
| Sempra Energy | 54% |
| First Data Resources | N/A |
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Sempra Energy Product Quality
2.9/5
Sempra Energy has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Sempra Energy Product Information
Sempra Energy’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.sempra.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Energy
Sempra Energy Product Quality vs. Competitors
Compared to its competitors, Sempra Energy's Product Quality score is rated right above Xcel Energy, and is preceded by Edison International.
| COMPANY | Product Quality Score | |
|---|---|---|
| AES | 3.8/5 |
| Cheniere Energy | 3.8/5 |
| Exelon Corporation | 3.5/5 |
| Edison International | 3.4/5 |
| Sempra Energy | 2.9/5 |
| Xcel Energy | 2.6/5 |
| San Diego Gas & Electric | 2/5 |
| First Data Resources | N/A |
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Sempra Energy Pricing
Sempra Energy ROI & Value For Money
2.9/5
Sempra Energy has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Sempra Energy Pricing vs. Competitors
Compared to its competitors, Sempra Energy's ROI score is rated right above Xcel Energy, and is preceded by Cheniere Energy.
| COMPANY | Pricing Score | |
|---|---|---|
| Exelon Corporation | 3.7/5 |
| AES | 3.5/5 |
| Edison International | 3.5/5 |
| Cheniere Energy | 3.2/5 |
| Sempra Energy | 2.9/5 |
| Xcel Energy | 2.2/5 |
| San Diego Gas & Electric | 2/5 |
| First Data Resources | N/A |
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Sempra Energy Customer Satisfaction (CSAT)
Sempra Energy Customer Satisfaction (CSAT) Score
46 / 100
Sempra Energy has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
46%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sempra Energy Customer Satisfaction vs. Competitors
Compared to its competitors, Sempra Energy's Customer Satisfaction score is rated right above Xcel Energy, and is preceded by Exelon Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AES | 72% |
| Cheniere Energy | 67% |
| Edison International | 67% |
| Exelon Corporation | 64% |
| Sempra Energy | 46% |
| Xcel Energy | 32% |
| San Diego Gas & Electric | 0% |
| First Data Resources | 0% |
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Sempra Energy Customer Service
2.9/5
Sempra Energy has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Sempra Energy's Customer Service
Address
101 Ash St., San Diego, CA
Website
http://www.sempra.com
Phone Number
(619)696-2000
Sempra Energy Customer Service vs. Competitors
Compared to its competitors, Sempra Energy's Customer Service score is rated right above Xcel Energy, and is preceded by Cheniere Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| AES | 3.8/5 |
| Exelon Corporation | 3.6/5 |
| Edison International | 3.5/5 |
| Cheniere Energy | 3.4/5 |
| Sempra Energy | 2.9/5 |
| Xcel Energy | 2.4/5 |
| San Diego Gas & Electric | 2/5 |
| First Data Resources | N/A |
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Sempra Energy as an Employer
4.2/5
Sempra Energy has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sempra Energy scored a -40 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sempra Energy would recommend the brand to a friend. ENPS measures how likely Sempra Energy employees would recommend working at Sempra Energy to a friend.
Net Promoter Score
-40
NPS Score
| 16% | Promoters |
|---|---|
| 28% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
