-33
NPS
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Sempra Energy
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About Sempra Energy's Brand
Sempra Energy is a utility company that offers gas and electrical services to most California residence. Among its major competitors, Sempra Energy is ranked in 6th place for NPS while Edison International is 1st, and AES is 2nd.Their current market cap is $39.90B
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Sempra Energy Ranking
- #4 / 4 of its competitors
Sempra Energy NPS
Sempra Energy's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Sempra Energy's customers would recommend using the product based on a scale of -100 to 100.
Sempra Energy Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Sempra Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 -50 | Apr 2021 | -50 |
Jun 2021 0 | Jun 2021 | 0 |
Jul 2021 -25 | Jul 2021 | -25 |
Oct 2021 -40 | Oct 2021 | -40 |
Mar 2022 -34 | Mar 2022 | -34 |
How Other Brands Compare
Sempra Energy is ranked #4 for NPS among its competitors. Edison International and Exelon Corporation come in first and second, with Xcel Energy coming in at third. Among those competitors, it is the second most valued company behind Exelon Corporation.
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Sempra Energy |  Exelon Corporation |  Xcel Energy |  Edison International | |
| Global Ranking | #- | #586 | #702 | #- |
| NPS | -33 | 31 | -28 | 100 |
| Valuation Updated every 24 hours for public companies | $39.90B | $42.89B | $35.91B | $25.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sempra Energy NPS vs. Competitors
Compared to its competitors, Sempra Energy's NPS is rated right below Xcel Energy.
| COMPANY | NPS Score | |
|---|---|---|
| Edison International | 100 |
 | AES | 58 |
 | Cheniere Energy | 40 |
| Exelon Corporation | 31 |
 | First Data Resources | N/A |
 | San Diego Gas & Electric | N/A |
| Xcel Energy | -28 |
| Sempra Energy | -33 |
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Sempra Energy Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sempra Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sempra Energy Customer Loyalty vs. Competitors
Compared to its competitors, Sempra Energy's Customer Loyalty score is rated right above AES, and is preceded by Exelon Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Edison International | 100% |
| Cheniere Energy | 100% |
| Xcel Energy | 79% |
| Exelon Corporation | 73% |
| Sempra Energy | 73% |
| AES | 71% |
| First Data Resources | N/A |
| San Diego Gas & Electric | N/A |
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Sempra Energy Product Quality
3.5/5
Sempra Energy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Sempra Energy Product Information
Sempra Energy’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sempra.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Energy
Sempra Energy Product Quality vs. Competitors
Compared to its competitors, Sempra Energy's Product Quality score is rated right above Xcel Energy, and is preceded by Exelon Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Edison International | 5/5 |
| Cheniere Energy | 5/5 |
| AES | 3.9/5 |
| Exelon Corporation | 3.5/5 |
| Sempra Energy | 3.5/5 |
| Xcel Energy | 3/5 |
| First Data Resources | N/A |
| San Diego Gas & Electric | N/A |
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Sempra Energy Pricing
Sempra Energy ROI & Value For Money
3.2/5
Sempra Energy has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Sempra Energy Pricing vs. Competitors
Compared to its competitors, Sempra Energy's ROI score is rated right above Cheniere Energy, and is preceded by Exelon Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Edison International | 5/5 |
| AES | 4.1/5 |
| Exelon Corporation | 3.7/5 |
| Sempra Energy | 3.2/5 |
| Cheniere Energy | 3/5 |
| Xcel Energy | 2.9/5 |
| First Data Resources | N/A |
| San Diego Gas & Electric | N/A |
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Sempra Energy Customer Service
3.2/5
Sempra Energy has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Sempra Energy's Customer Service
Address
101 Ash St., San Diego, CA
Website
http://www.sempra.com
Phone Number
(619)696-2000
Sempra Energy Customer Service vs. Competitors
Compared to its competitors, Sempra Energy's Customer Service score is rated right above Xcel Energy, and is preceded by Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Edison International | 5/5 |
| AES | 4.1/5 |
| Exelon Corporation | 3.7/5 |
| Sempra Energy | 3.2/5 |
| Xcel Energy | 3.1/5 |
| Cheniere Energy | 3/5 |
| First Data Resources | N/A |
| San Diego Gas & Electric | N/A |
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Sempra Energy as an Employer
3.0/5
Sempra Energy has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Sempra Energy scored a -33 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Sempra Energy would recommend the brand to a friend. ENPS measures how likely Sempra Energy employees would recommend working at Sempra Energy to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
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