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Sempra Energy
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About Sempra Energy's Brand

Sempra Energy is a utility company that offers gas and electrical services to most California residence. Among its major competitors, Sempra Energy is ranked in 6th place for NPS while Edison International is 1st, and AES is 2nd.Their current market cap is $39.90B

Brand at a Glance

73%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service

Sempra Energy Ranking

Sempra Energy NPS

Sempra Energy's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Sempra Energy's customers would recommend using the product based on a scale of -100 to 100.

Sempra Energy Overall NPS

-33
NPS
17%Promoters
33%Passives
50%Detractors
Sempra Energy Overall NPS

Sempra Energy NPS Trend

-100
-50
0
50
100
Jan 2021
0
Jan 20210
Apr 2021
-50
Apr 2021-50
Jun 2021
0
Jun 20210
Jul 2021
-25
Jul 2021-25
Oct 2021
-40
Oct 2021-40
Mar 2022
-34
Mar 2022-34

How Other Brands Compare

Sempra Energy is ranked #4 for NPS among its competitors. Edison International and Exelon Corporation come in first and second, with Xcel Energy coming in at third. Among those competitors, it is the second most valued company behind Exelon Corporation.

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Sempra Energy's Logo
Sempra Energy
Exelon Corporation's Logo
Exelon Corporation
Xcel Energy's Logo
Xcel Energy
Edison International's Logo
Edison International
Global Ranking#-#586#702#-
NPS-3331-28100
Valuation Updated every 24 hours for public companies$39.90B$42.89B$35.91B$25.07B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sempra Energy NPS vs. Competitors

Compared to its competitors, Sempra Energy's NPS is rated right below Xcel Energy.

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Sempra Energy's Logo
VS
Edison International's Logo
AES' Logo
Cheniere Energy's Logo
Exelon Corporation's Logo
First Data Resources' Logo
San Diego Gas & Electric's Logo
Xcel Energy's Logo

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Sempra Energy Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Sempra Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
Sempra Energy Customer Loyalty

Sempra Energy Customer Loyalty vs. Competitors

Compared to its competitors, Sempra Energy's Customer Loyalty score is rated right above AES, and is preceded by Exelon Corporation.

Unlock Sempra Energy Customer Loyalty vs. Competitors Data

Sempra Energy's Logo
VS
Edison International's Logo
Cheniere Energy's Logo
Xcel Energy's Logo
Exelon Corporation's Logo
AES' Logo
First Data Resources' Logo
San Diego Gas & Electric's Logo

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Sempra Energy Product Quality

3.5/5

Sempra Energy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Sempra Energy Product Information

Sempra Energy’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website
http://www.sempra.com
Company Size
10,000+ Employees

Industry

Business Services
Energy

Sempra Energy Product Quality vs. Competitors

Compared to its competitors, Sempra Energy's Product Quality score is rated right above Xcel Energy, and is preceded by Exelon Corporation.

Unlock Sempra Energy Product Quality vs. Competitors Data

Sempra Energy's Logo
VS
Edison International's Logo
Cheniere Energy's Logo
AES' Logo
Exelon Corporation's Logo
Xcel Energy's Logo
First Data Resources' Logo
San Diego Gas & Electric's Logo

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Sempra Energy Pricing

Sempra Energy ROI & Value For Money

3.2/5

Sempra Energy has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Sempra Energy Pricing vs. Competitors

Compared to its competitors, Sempra Energy's ROI score is rated right above Cheniere Energy, and is preceded by Exelon Corporation.

Unlock Sempra Energy ROI vs. Competitors Data

Sempra Energy's Logo
VS
Edison International's Logo
AES' Logo
Exelon Corporation's Logo
Cheniere Energy's Logo
Xcel Energy's Logo
First Data Resources' Logo
San Diego Gas & Electric's Logo

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Sempra Energy Customer Service

3.2/5

Sempra Energy has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Sempra Energy's Customer Service

Address

101 Ash St., San Diego, CA


Website

http://www.sempra.com


Phone Number

(619)696-2000

Sempra Energy Customer Service vs. Competitors

Compared to its competitors, Sempra Energy's Customer Service score is rated right above Xcel Energy, and is preceded by Exelon Corporation.

Unlock Sempra Energy Customer Service vs. Competitors Data

Sempra Energy's Logo
VS
Edison International's Logo
AES' Logo
Exelon Corporation's Logo
Xcel Energy's Logo
Cheniere Energy's Logo
First Data Resources' Logo
San Diego Gas & Electric's Logo

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Sempra Energy as an Employer

3.0/5

Sempra Energy has a 3.0/5 stars for its overall company culture rated by their employees

  Sempra Energy CEO
bottom
45%
CEO of Sempra Energy

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sempra Energy scored a -33 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Sempra Energy would recommend the brand to a friend. ENPS measures how likely Sempra Energy employees would recommend working at Sempra Energy to a friend.

Net Promoter Score

-33
NPS Score
17%Promoters
33%Passive
50%Detractors

Employee Net Promoter Score

100
eNPS Score
100%Promoters
0%Passive
0%Detractors

Global Ranking Snapshot

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