-100
NPS
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San Diego Gas & Electric
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About San Diego Gas & Electric's Brand
SDG&E provides safe and reliable energy service to 3.4 million customers in San Diego and southern Orange counties.
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2/5
Customer Service
San Diego Gas & Electric NPS
San Diego Gas & Electric's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether San Diego Gas & Electric's customers would recommend using the product based on a scale of -100 to 100.
San Diego Gas & Electric Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
San Diego Gas & Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -100 | Apr 2025 | -100 |
Jun 2025 -100 | Jun 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
San Diego Gas & Electric Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of San Diego Gas & Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
San Diego Gas & Electric Product Quality
2/5
San Diego Gas & Electric has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock San Diego Gas & Electric's overall Product Quality score rated by its users and customers.
San Diego Gas & Electric Product Information
San Diego Gas & Electric’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.sdge.com
Industry
Tech
Business Services
Consumer Services
Energy
San Diego Gas & Electric Pricing
San Diego Gas & Electric ROI & Value For Money
2/5
San Diego Gas & Electric has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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San Diego Gas & Electric Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
San Diego Gas & Electric Customer Service
2/5
San Diego Gas & Electric has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock San Diego Gas & Electric's overall Customer Service score rated by its users and customers.
About San Diego Gas & Electric's Customer Service
Address
San Diego, CA
Website
http://www.sdge.com
San Diego Gas & Electric as an Employer
Consumer vs. Employees
San Diego Gas & Electric scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of San Diego Gas & Electric would recommend the brand to a friend. ENPS measures how likely San Diego Gas & Electric employees would recommend working at San Diego Gas & Electric to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
