-21
NPS
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Cheniere Energy
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About Cheniere Energy's Brand
Cheniere Energy is an energy company that operates liquefied natural gas terminal and natural gas marketing business.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Cheniere Energy NPS
Cheniere Energy's Net Promoter Score (NPS) is a -21 with 26% Promoters, 27% Passives, and 47% Detractors. Net Promoter Score tracks whether Cheniere Energy's customers would recommend using the product based on a scale of -100 to 100.
Cheniere Energy Overall NPS
| 26% | Promoters |
|---|---|
| 27% | Passives |
| 47% | Detractors |
Cheniere Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 40 | Mar 2022 | 40 |
Jul 2022 17 | Jul 2022 | 17 |
Nov 2022 -1 | Nov 2022 | -1 |
Apr 2023 -13 | Apr 2023 | -13 |
Jun 2023 -11 | Jun 2023 | -11 |
Nov 2023 -9 | Nov 2023 | -9 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -9 | May 2024 | -9 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2025 -21 | Nov 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cheniere Energy Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Cheniere Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cheniere Energy Product Quality
3.8/5
Cheniere Energy has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Cheniere Energy Product Information
Cheniere Energy’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.cheniere.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Cheniere Energy Pricing
Cheniere Energy ROI & Value For Money
3.2/5
Cheniere Energy has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Cheniere Energy Customer Satisfaction (CSAT)
Cheniere Energy Customer Satisfaction (CSAT) Score
67 / 100
Cheniere Energy has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cheniere Energy Customer Service
3.4/5
Cheniere Energy has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Cheniere Energy's Customer Service
Address
Houston, TX
Website
http://www.cheniere.com/
Cheniere Energy as an Employer
2.6/5
Cheniere Energy has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Cheniere Energy scored a -21 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Cheniere Energy would recommend the brand to a friend. ENPS measures how likely Cheniere Energy employees would recommend working at Cheniere Energy to a friend.
Net Promoter Score
-21
NPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 34% | Promoters |
|---|---|
| 9% | Passive |
| 57% | Detractors |
