-21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Ranked
#24
Energy and Manufacturing Brands
Brand Page
Duke Energy Corporation
Marketing or Exec? Claim Your Free Account
Duke Energy Corporation is ranked #24 in Energy and Manufacturing Brands
Duke Energy Corporation is ranked #24 in Energy and Manufacturing Brands
About Duke Energy Corporation's Brand
Duke Energy makes life better for every day by providing electric and gas services in a sustainable way – affordable, reliable and clean. Duke Energy Corporation’s brand is ranked #338 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Duke Energy Corporation. When compared to other organizations within the Energy and Manufacturing industry, Duke Energy Corporation is ranked #24. Among its major competitors, Duke Energy Corporation is ranked in 5th place for NPS while Talen Energy Corporation is 1st, and Entergy is 2nd.Their current market cap is $75.41B
Brand at a Glance
82%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Duke Energy Corporation Ranking
- #24 in Energy and Manufacturing
- #3 / 4 of its competitors
Duke Energy Corporation NPS
Duke Energy Corporation's Net Promoter Score (NPS) is a -21 with 32% Promoters, 15% Passives, and 53% Detractors. Net Promoter Score tracks whether Duke Energy Corporation's customers would recommend using the product based on a scale of -100 to 100.
Duke Energy Corporation Overall NPS
| 32% | Promoters |
|---|---|
| 15% | Passives |
| 53% | Detractors |
Duke Energy Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -18 | Mar 2025 | -18 |
Apr 2025 -16 | Apr 2025 | -16 |
May 2025 -18 | May 2025 | -18 |
Jun 2025 -18 | Jun 2025 | -18 |
Jul 2025 -18 | Jul 2025 | -18 |
Aug 2025 -20 | Aug 2025 | -20 |
Sep 2025 -20 | Sep 2025 | -20 |
Oct 2025 -20 | Oct 2025 | -20 |
Nov 2025 -20 | Nov 2025 | -20 |
Dec 2025 -20 | Dec 2025 | -20 |
Jan 2026 -20 | Jan 2026 | -20 |
How Other Brands Compare
Duke Energy Corporation is ranked third for NPS among its competitors. Entergy and NextEra Energy come in first and second, with Xcel Energy coming in at #4. Among those competitors, it is the second most valued company behind NextEra Energy.
Duke Energy Corporation |  Xcel Energy |  Entergy |  NextEra Energy | |
| Global Ranking | #338 | #702 | #847 | #- |
| NPS | -21 | -42 | 21 | -18 |
| Valuation Updated every 24 hours for public companies | $75.41B | $35.91B | $20.03B | $148.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duke Energy Corporation NPS by Gender
Female customers rated Duke Energy Corporation's NPS 12 points higher than Male customers.
Male
-36
Duke Energy Corporation's NPS was rated -36 by Male customers on Comparably.
28%
Promoters
8%
Passives
64%
Detractors
Female
-24
Duke Energy Corporation's NPS was rated -24 by Female customers on Comparably.
33%
Promoters
10%
Passives
57%
Detractors
Duke Energy Corporation NPS by Ethnicity
Duke Energy Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -37 | Caucasian | -37 |
African American/Black -25 | African American/Black | -25 |
Other -66 | Other | -66 |
Duke Energy Corporation NPS by Age
Duke Energy Corporation's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Duke Energy Corporation NPS by Usage
Duke Energy Corporation's NPS was rated the highest by customers who have used Duke Energy Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -24 | Over 10 Years | -24 |
Duke Energy Corporation NPS vs. Competitors
Compared to its competitors, Duke Energy Corporation's NPS is rated right above NiSource, and is preceded by NextEra Energy.
| COMPANY | NPS Score | |
|---|---|---|
 | Talen Energy Corporation | 50 |
| Entergy | 21 |
 | APR Energy | 20 |
| NextEra Energy | -18 |
| Duke Energy Corporation | -21 |
 | NiSource | -23 |
| Xcel Energy | -42 |
 | American Electric Power | -44 |
 | Seminole Electric Cooperative | -64 |
Duke Energy Corporation NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Duke Energy Corporation's NPS is rated right below Ford Motor Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
| Duke Energy Corporation | -21 |
Duke Energy Corporation Customer Reviews
Out of the 14 Duke Energy Corporation customer reviews 6 were positive and 8 were constructive. Duke Energy Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Duke Energy Corporation Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Duke Energy Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Duke Energy Corporation Customer Loyalty Score by Gender
Female customers rated Duke Energy Corporation's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Duke Energy Corporation.
Male
89%
Yes
Female
91%
Yes
Duke Energy Corporation Customer Loyalty Score by Ethnicity
Duke Energy Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Duke Energy Corporation.
95
out of 100
Caucasian
78
out of 100
African American/Black
85
out of 100
Other
Duke Energy Corporation Customer Loyalty Score by Age
Duke Energy Corporation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Duke Energy Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 82% | 31-35 | 82% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 94% | 66+ | 94% |
Duke Energy Corporation Customer Loyalty Score by Usage
Duke Energy Corporation's Customer Loyalty score was rated the highest by customers who have used Duke Energy Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Duke Energy Corporation Customer Loyalty Score by Industry
Duke Energy Corporation's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Duke Energy Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Duke Energy Corporation's Customer Loyalty score is rated right above Xcel Energy, and is preceded by Entergy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Talen Energy Corporation | 100% |
| Entergy | 84% |
| Duke Energy Corporation | 82% |
| Xcel Energy | 74% |
| NiSource | 72% |
| APR Energy | 68% |
| American Electric Power | 64% |
| NextEra Energy | 61% |
| Seminole Electric Cooperative | 58% |
Unlock Duke Energy Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Duke Energy Corporation's Customer Loyalty score is rated right above Stanley Black & Decker, and is preceded by Toyota.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Duke Energy Corporation | 82% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
Unlock Duke Energy Corporation Customer Loyalty vs. Companies in Energy and Manufacturing Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Customer Loyalty vs. Companies in Energy and Manufacturing data and gain insights into your customers today.
Duke Energy Corporation Product Quality
2.9/5
Duke Energy Corporation has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Duke Energy Corporation's overall Product Quality score rated by its users and customers.
Duke Energy Corporation Product Information
Duke Energy Corporation’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated Duke Energy Corporation's product the highest. Reviewers from the Tech industry rated Duke Energy Corporation the lowest at 2.
- Website
- http://www.duke-energy.com
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Energy
Quick Insights into Duke Energy Corporation Product Quality
Duke Energy Corporation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Duke Energy Corporation's Product Quality.
Ranked Duke Energy Corporation Product Quality the Highest
Ranked Duke Energy Corporation Product Quality the Lowest
Duke Energy Corporation Product Quality Score by Gender
Female customers rated Duke Energy Corporation's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Duke Energy Corporation.
Male
2.8/5
Female
3/5
Duke Energy Corporation Product Quality Score by Ethnicity
Duke Energy Corporation's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Duke Energy Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 2.4 | Other | 2.4 |
Duke Energy Corporation Product Quality Score by Age
Duke Energy Corporation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Duke Energy Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.1 | 41-45 | 3.1 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.4 | 66+ | 2.4 |
Duke Energy Corporation Product Quality Score by Usage
Duke Energy Corporation's Product Quality score was rated the highest by customers who have used Duke Energy Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Duke Energy Corporation Product Quality Score by Industry
Duke Energy Corporation's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Duke Energy Corporation Product Quality vs. Competitors
Compared to its competitors, Duke Energy Corporation's Product Quality score is rated right above NiSource, and is preceded by APR Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Talen Energy Corporation | 5/5 |
| Entergy | 3.5/5 |
| NextEra Energy | 3.4/5 |
| APR Energy | 3.2/5 |
| Duke Energy Corporation | 2.9/5 |
| NiSource | 2.9/5 |
| American Electric Power | 2.7/5 |
| Xcel Energy | 2.6/5 |
| Seminole Electric Cooperative | 1.9/5 |
Unlock Duke Energy Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Duke Energy Corporation's Product Quality score is rated right below Ford Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
| Duke Energy Corporation | 2.9/5 |
Unlock Duke Energy Corporation Product Quality vs. Companies in Energy and Manufacturing Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Product Quality vs. Companies in Energy and Manufacturing data and gain insights into your customers today.
Duke Energy Corporation Pricing
Duke Energy Corporation ROI & Value For Money
2.7/5
Duke Energy Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Duke Energy Corporation's overall ROI score rated by its users and customers.
Duke Energy Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Tech industry think that they had the lowest ROI from Duke Energy Corporation.
Quick Insights into Duke Energy Corporation ROI
Duke Energy Corporation's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Duke Energy Corporation's ROI score.
Ranked Duke Energy Corporation ROI the Highest
Ranked Duke Energy Corporation ROI the Lowest
Duke Energy Corporation ROI Score by Gender
Female customers rated Duke Energy Corporation's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Duke Energy Corporation.
Male
2.4/5
Female
2.5/5
Duke Energy Corporation ROI Score by Ethnicity
Duke Energy Corporation's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Duke Energy Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2 | African American/Black | 2 |
Other 2 | Other | 2 |
Duke Energy Corporation ROI Score by Age
Duke Energy Corporation's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Duke Energy Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3 | 36-40 | 3 |
41-45 2 | 41-45 | 2 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Duke Energy Corporation ROI Score by Usage
Duke Energy Corporation's ROI score was rated the highest by customers who have used Duke Energy Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Duke Energy Corporation ROI Score by Industry
Duke Energy Corporation's ROI score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Duke Energy Corporation Pricing vs. Competitors
Compared to its competitors, Duke Energy Corporation's ROI score is rated right above NiSource, and is preceded by APR Energy.
| COMPANY | Pricing Score | |
|---|---|---|
| Talen Energy Corporation | 5/5 |
| Entergy | 3.6/5 |
| NextEra Energy | 3.5/5 |
| APR Energy | 2.9/5 |
| Duke Energy Corporation | 2.7/5 |
| NiSource | 2.7/5 |
| American Electric Power | 2.5/5 |
| Xcel Energy | 2.2/5 |
| Seminole Electric Cooperative | 2.1/5 |
Unlock Duke Energy Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Duke Energy Corporation's ROI score is rated right below Ford Motor Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
| Duke Energy Corporation | 2.7/5 |
Unlock Duke Energy Corporation ROI vs. Companies in Energy and Manufacturing Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation ROI vs. Companies in Energy and Manufacturing data and gain insights into your customers today.
Duke Energy Corporation Customer Satisfaction (CSAT)
Duke Energy Corporation Customer Satisfaction (CSAT) Score
47 / 100
Duke Energy Corporation has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
23%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
10%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Duke Energy Corporation Customer Satisfaction
Duke Energy Corporation's Customer Satisfaction score was rated highest by customers from the Utilities industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Duke Energy Corporation's Customer Satisfaction.
Ranked Duke Energy Corporation Customer Satisfaction the Highest
Ranked Duke Energy Corporation Customer Satisfaction the Lowest
Duke Energy Corporation Customer Satisfaction Score by Gender
Male customers rated Duke Energy Corporation's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Duke Energy Corporation.
50 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 13% | |
Very Dissatisfied | 29% |
42 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 4% | |
Very Dissatisfied | 42% |
Duke Energy Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Duke Energy Corporation's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Duke Energy Corporation.
51 / 100
Very Satisfied
19%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
31%
CSAT according to African American/Black
Duke Energy Corporation's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Duke Energy Corporation.
50 / 100
Very Satisfied
12%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Duke Energy Corporation's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Duke Energy Corporation.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
50%
Duke Energy Corporation Customer Satisfaction Score by Age
Duke Energy Corporation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Duke Energy Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 43% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 38% |
Duke Energy Corporation Customer Satisfaction Score by Usage
Duke Energy Corporation's Customer Satisfaction score was rated the highest by customers who have used Duke Energy Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Duke Energy Corporation Customer Satisfaction Score by Industry
Duke Energy Corporation's Customer Satisfaction score was rated the highest by Utilities industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Duke Energy Corporation Customer Satisfaction Score by Industry",
"text": "Duke Energy Corporation's Customer Satisfaction score was rated the highest by Utilities industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Duke Energy Corporation's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Construction",
"groupId": 510,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Duke Energy Corporation's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Utilities",
"groupId": 568,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Duke Energy Corporation's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Duke Energy Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Duke Energy Corporation's Customer Satisfaction score is rated right above NiSource, and is preceded by Entergy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Talen Energy Corporation | 100% |
| APR Energy | 75% |
| NextEra Energy | 67% |
| Entergy | 65% |
| Duke Energy Corporation | 47% |
| NiSource | 41% |
| Xcel Energy | 32% |
| American Electric Power | 30% |
| Seminole Electric Cooperative | 22% |
Unlock Duke Energy Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Duke Energy Corporation's Customer Satisfaction score is rated right below Ford Motor Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 62% |
| Duke Energy Corporation | 47% |
Unlock Duke Energy Corporation Customer Satisfaction vs. Companies in Energy and Manufacturing Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Customer Satisfaction vs. Companies in Energy and Manufacturing data and gain insights into your customers today.
Duke Energy Corporation Customer Service
2.8/5
Duke Energy Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Duke Energy Corporation's overall Customer Service score rated by its users and customers.
About Duke Energy Corporation's Customer Service
Address
Charlotte, NC 28202
Website
http://www.duke-energy.com
Phone Number
(800) 769-3766
Duke Energy Corporation's Social Links
Quick Insights into Duke Energy Corporation Customer Service
Duke Energy Corporation's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Duke Energy Corporation's Customer Service score.
Ranked Duke Energy Corporation Customer Service the Highest
Ranked Duke Energy Corporation Customer Service the Lowest
Duke Energy Corporation Customer Service Score by Gender
Male customers rated Duke Energy Corporation's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Duke Energy Corporation.
Male
2.6/5
Female
2.5/5
Duke Energy Corporation Customer Service Score by Ethnicity
Duke Energy Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Duke Energy Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.7 | Other | 1.7 |
Duke Energy Corporation Customer Service Score by Age
Duke Energy Corporation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Duke Energy Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.8 | 41-45 | 2.8 |
51-55 3.5 | 51-55 | 3.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Duke Energy Corporation Customer Service Score by Usage
Duke Energy Corporation's Customer Service score was rated the highest by customers who have used Duke Energy Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Duke Energy Corporation Customer Service Score by Industry
Duke Energy Corporation's Customer Service score was rated the highest by Utilities industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Duke Energy Corporation Customer Service vs. Competitors
Compared to its competitors, Duke Energy Corporation's Customer Service score is rated right above American Electric Power, and is preceded by NiSource.
| COMPANY | Customer Service Score | |
|---|---|---|
| Talen Energy Corporation | 5/5 |
| Entergy | 3.7/5 |
| NextEra Energy | 3.6/5 |
| APR Energy | 3/5 |
| NiSource | 2.8/5 |
| Duke Energy Corporation | 2.8/5 |
| American Electric Power | 2.4/5 |
| Xcel Energy | 2.4/5 |
| Seminole Electric Cooperative | 1.7/5 |
Unlock Duke Energy Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Duke Energy Corporation's Customer Service score is rated right below Ford Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
| Duke Energy Corporation | 2.8/5 |
Unlock Duke Energy Corporation Customer Service vs. Companies in Energy and Manufacturing Data
VS
Sign Up for Brand Profile PRO to get the full Duke Energy Corporation Customer Service vs. Companies in Energy and Manufacturing data and gain insights into your customers today.
Duke Energy Corporation as an Employer
3.8/5
Duke Energy Corporation has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Duke Energy Corporation scored a -21 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Duke Energy Corporation would recommend the brand to a friend. ENPS measures how likely Duke Energy Corporation employees would recommend working at Duke Energy Corporation to a friend.
Net Promoter Score
-21
NPS Score
| 32% | Promoters |
|---|---|
| 15% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
Global Ranking Snapshot
Duke Energy Corporation is ranked #338 in the Global Top 100 Brands. It ranks just behind InVision and just ahead of Textron.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
336 |  | General Electric |  | Lawrence Culp | Energy and Manufacturing |
337 |  | InVision |  | Jeff Chow | Tech |
338 | | Duke Energy Corporation | | Lynn Good | Energy and Manufacturing |
339 |  | Textron |  | Scott Donnelly | Automotive and Transportation |
340 |  | Snap-on Tools |  | Nicholas Pinchuk | Energy and Manufacturing |
341 |  | GOAT Group |  | Eddy Lu | Fashion and Beauty |
342 |  | Darden Restaurants |  | Gene Lee | Food and Beverages |
Energy and Manufacturing Ranking Snapshot
Duke Energy Corporation is ranked #24 in the Energy and Manufacturing Industry. It ranks just behind General Electric and just ahead of Snap-on Tools.
| RANK | COMPANY | Location | |
|---|---|---|---|
22 |  | Texas Instruments | Dallas, TX |
23 | | General Electric | Boston, MA |
24 | | Duke Energy Corporation | Charlotte, NC |
25 | | Snap-on Tools | Kenosha, WI |
26 |  | Ingersoll Rand | Swords Creek, VA |
27 |  | Schneider Electric | Boston, MA |
28 |  | Barrick Gold Corporation | Toronto, KS |
