-64
NPS
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Seminole Electric Cooperative
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About Seminole Electric Cooperative's Brand
Seminole Electric Cooperative is one of the largest generation and transmission (G&T) cooperatives in the country. Among its major competitors, Seminole Electric Cooperative is ranked in 3rd place for NPS while Duke Energy Corporation is 1st, and TECO Energy is 2nd.
Brand at a Glance
58%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
1.7/5
Customer Service
Seminole Electric Cooperative Ranking
- #3 / 4 of its competitors
Seminole Electric Cooperative NPS
Seminole Electric Cooperative's Net Promoter Score (NPS) is a -64 with 18% Promoters, 0% Passives, and 82% Detractors. Net Promoter Score tracks whether Seminole Electric Cooperative's customers would recommend using the product based on a scale of -100 to 100.
Seminole Electric Cooperative Overall NPS
| 18% | Promoters |
|---|---|
| 0% | Passives |
| 82% | Detractors |
Seminole Electric Cooperative NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jun 2024 -75 | Jun 2024 | -75 |
Jul 2024 -55 | Jul 2024 | -55 |
Jan 2025 -60 | Jan 2025 | -60 |
Mar 2025 -63 | Mar 2025 | -63 |
How Other Brands Compare
Seminole Electric Cooperative is ranked third for NPS among its competitors. Duke Energy Corporation and TECO Energy come in first and second, with Calpine coming in at #4.
Seminole Electric Cooperative |  Duke Energy Corporation |  TECO Energy |  Calpine | |
| Global Ranking | #- | #338 | #- | #- |
| NPS | -64 | -21 | -31 | - |
| Valuation Updated every 24 hours for public companies | - | $75.41B | $1.06M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seminole Electric Cooperative NPS by Gender
Seminole Electric Cooperative's NPS was rated -34 by Male customers on Comparably.
Male
-34
Seminole Electric Cooperative's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Seminole Electric Cooperative's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Seminole Electric Cooperative NPS vs. Competitors
Compared to its competitors, Seminole Electric Cooperative's NPS is rated right below TECO Energy.
| COMPANY | NPS Score | |
|---|---|---|
| Calpine | N/A |
| Duke Energy Corporation | -21 |
| TECO Energy | -31 |
| Seminole Electric Cooperative | -64 |
Seminole Electric Cooperative Customer Reviews
Out of the 4 Seminole Electric Cooperative customer reviews 1 was positive and 3 were constructive. Seminole Electric Cooperative customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Seminole Electric Cooperative Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Seminole Electric Cooperative users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Seminole Electric Cooperative Customer Loyalty Score by Gender
Seminole Electric Cooperative's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Seminole Electric Cooperative Customer Loyalty vs. Competitors
Compared to its competitors, Seminole Electric Cooperative's Customer Loyalty score is rated right above Calpine, and is preceded by TECO Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Duke Energy Corporation | 82% |
| TECO Energy | 70% |
| Seminole Electric Cooperative | 58% |
| Calpine | N/A |
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Seminole Electric Cooperative Product Quality
1.9/5
Seminole Electric Cooperative has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Seminole Electric Cooperative Product Information
Seminole Electric Cooperative’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Utilities
Quick Insights into Seminole Electric Cooperative Product Quality
Seminole Electric Cooperative's Product Quality score was rated highest by Male customers.
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Ranked Seminole Electric Cooperative Product Quality the Highest
Seminole Electric Cooperative Product Quality Score by Gender
Seminole Electric Cooperative's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Seminole Electric Cooperative Product Quality vs. Competitors
Compared to its competitors, Seminole Electric Cooperative's Product Quality score is rated right above Calpine, and is preceded by TECO Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Duke Energy Corporation | 2.9/5 |
| TECO Energy | 2.6/5 |
| Seminole Electric Cooperative | 1.9/5 |
| Calpine | N/A |
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Seminole Electric Cooperative Pricing
Seminole Electric Cooperative ROI & Value For Money
2.1/5
Seminole Electric Cooperative has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Seminole Electric Cooperative ROI
Seminole Electric Cooperative's ROI score was rated highest by Male customers.
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Ranked Seminole Electric Cooperative ROI the Highest
Seminole Electric Cooperative ROI Score by Gender
Seminole Electric Cooperative's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Seminole Electric Cooperative Pricing vs. Competitors
Compared to its competitors, Seminole Electric Cooperative's ROI score is rated right above Calpine, and is preceded by TECO Energy.
| COMPANY | Pricing Score | |
|---|---|---|
| Duke Energy Corporation | 2.7/5 |
| TECO Energy | 2.4/5 |
| Seminole Electric Cooperative | 2.1/5 |
| Calpine | N/A |
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Seminole Electric Cooperative Customer Satisfaction (CSAT)
Seminole Electric Cooperative Customer Satisfaction (CSAT) Score
22 / 100
Seminole Electric Cooperative has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Seminole Electric Cooperative Customer Satisfaction
Seminole Electric Cooperative's Customer Satisfaction score was rated highest by Male customers.
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Ranked Seminole Electric Cooperative Customer Satisfaction the Highest
Seminole Electric Cooperative Customer Satisfaction Score by Gender
Seminole Electric Cooperative's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Seminole Electric Cooperative Customer Satisfaction vs. Competitors
Compared to its competitors, Seminole Electric Cooperative's Customer Satisfaction score is rated right above Calpine, and is preceded by TECO Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Duke Energy Corporation | 47% |
| TECO Energy | 30% |
| Seminole Electric Cooperative | 22% |
| Calpine | 0% |
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Seminole Electric Cooperative Customer Service
1.7/5
Seminole Electric Cooperative has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Seminole Electric Cooperative's Customer Service
Address
16313 North Dale Mabry Highway, Tampa, FL 33618
Website
https://www.seminole-electric.com/
Phone Number
(813) 963-0994
Seminole Electric Cooperative's Social Links
Quick Insights into Seminole Electric Cooperative Customer Service
Seminole Electric Cooperative's Customer Service score was rated highest by Male customers.
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Ranked Seminole Electric Cooperative Customer Service the Highest
Seminole Electric Cooperative Customer Service Score by Gender
Seminole Electric Cooperative's Customer Service score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Seminole Electric Cooperative Customer Service vs. Competitors
Compared to its competitors, Seminole Electric Cooperative's Customer Service score is rated right above Calpine, and is preceded by TECO Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Duke Energy Corporation | 2.8/5 |
| TECO Energy | 2.4/5 |
| Seminole Electric Cooperative | 1.7/5 |
| Calpine | N/A |
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Seminole Electric Cooperative as an Employer
2.2/5
Seminole Electric Cooperative has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Seminole Electric Cooperative
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Seminole Electric Cooperative scored a -64 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Seminole Electric Cooperative would recommend the brand to a friend. ENPS measures how likely Seminole Electric Cooperative employees would recommend working at Seminole Electric Cooperative to a friend.
Net Promoter Score
-64
NPS Score
| 18% | Promoters |
|---|---|
| 0% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 12% | Promoters |
|---|---|
| 6% | Passive |
| 82% | Detractors |
