-31
NPS
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TECO Energy
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About TECO Energy's Brand
An energy-related holding company with regulated electric and gas utilities in Florida and New Mexico.
Brand at a Glance
70%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
TECO Energy NPS
TECO Energy's Net Promoter Score (NPS) is a -31 with 32% Promoters, 5% Passives, and 63% Detractors. Net Promoter Score tracks whether TECO Energy's customers would recommend using the product based on a scale of -100 to 100.
TECO Energy Overall NPS
| 32% | Promoters |
|---|---|
| 5% | Passives |
| 63% | Detractors |
TECO Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -14 | Jan 2025 | -14 |
Feb 2025 -19 | Feb 2025 | -19 |
Mar 2025 -21 | Mar 2025 | -21 |
Apr 2025 -23 | Apr 2025 | -23 |
May 2025 -25 | May 2025 | -25 |
Jun 2025 -27 | Jun 2025 | -27 |
Jul 2025 -29 | Jul 2025 | -29 |
Aug 2025 -30 | Aug 2025 | -30 |
Oct 2025 -30 | Oct 2025 | -30 |
Nov 2025 -32 | Nov 2025 | -32 |
Dec 2025 -34 | Dec 2025 | -34 |
Jan 2026 -32 | Jan 2026 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TECO Energy NPS by Gender
Male customers rated TECO Energy's NPS 47 points higher than Female customers.
Male
-42
TECO Energy's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-89
TECO Energy's NPS was rated -89 by Female customers on Comparably.
0%
Promoters
11%
Passives
89%
Detractors
TECO Energy NPS by Ethnicity
TECO Energy's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
African American/Black -100 | African American/Black | -100 |
Other -66 | Other | -66 |
TECO Energy NPS by Age
TECO Energy's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
TECO Energy NPS by Usage
TECO Energy's NPS was rated the highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
TECO Energy Customer Reviews
Out of the 4 TECO Energy customer reviews 1 was positive and 3 were constructive. TECO Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TECO Energy Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of TECO Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TECO Energy Customer Loyalty Score by Gender
Female customers rated TECO Energy's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TECO Energy.
Male
74%
Yes
Female
80%
Yes
TECO Energy Customer Loyalty Score by Ethnicity
TECO Energy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TECO Energy.
84
out of 100
Caucasian
40
out of 100
African American/Black
70
out of 100
Other
TECO Energy Customer Loyalty Score by Age
TECO Energy's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TECO Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
41-45 78% | 41-45 | 78% |
61-65 100% | 61-65 | 100% |
66+ 55% | 66+ | 55% |
TECO Energy Customer Loyalty Score by Usage
TECO Energy's Customer Loyalty score was rated the highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TECO Energy Customer Loyalty Score by Industry
TECO Energy's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TECO Energy Product Quality
2.6/5
TECO Energy has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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TECO Energy Product Information
TECO Energy’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TECO Energy's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated TECO Energy the lowest at 2.
- Website
- http://www.tecoenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Energy
Quick Insights into TECO Energy Product Quality
TECO Energy's Product Quality score was rated highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked TECO Energy's Product Quality.
Ranked TECO Energy Product Quality the Highest
Ranked TECO Energy Product Quality the Lowest
TECO Energy Product Quality Score by Gender
Male customers rated TECO Energy's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TECO Energy.
Male
2.4/5
Female
2.3/5
TECO Energy Product Quality Score by Ethnicity
TECO Energy's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TECO Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 2.7 | Other | 2.7 |
TECO Energy Product Quality Score by Age
TECO Energy's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TECO Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
41-45 1.5 | 41-45 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
TECO Energy Product Quality Score by Usage
TECO Energy's Product Quality score was rated the highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TECO Energy Product Quality Score by Industry
TECO Energy's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TECO Energy Pricing
TECO Energy ROI & Value For Money
2.4/5
TECO Energy has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TECO Energy's overall ROI score rated by its users and customers.
TECO Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from TECO Energy.
Quick Insights into TECO Energy ROI
TECO Energy's ROI score was rated highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and rated lowest by customers who have used TECO Energy's products/services for Over 10 Years.
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Ranked TECO Energy ROI the Highest
Ranked TECO Energy ROI the Lowest
TECO Energy ROI Score by Gender
Male customers rated TECO Energy's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TECO Energy.
Male
2.3/5
Female
1.6/5
TECO Energy ROI Score by Ethnicity
TECO Energy's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TECO Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.1 | Other | 2.1 |
TECO Energy ROI Score by Age
TECO Energy's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TECO Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TECO Energy ROI Score by Usage
TECO Energy's ROI score was rated the highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TECO Energy ROI Score by Industry
TECO Energy's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TECO Energy Customer Satisfaction (CSAT)
TECO Energy Customer Satisfaction (CSAT) Score
30 / 100
TECO Energy has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
8%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
17%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TECO Energy Customer Satisfaction
TECO Energy's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked TECO Energy's Customer Satisfaction.
Ranked TECO Energy Customer Satisfaction the Highest
Ranked TECO Energy Customer Satisfaction the Lowest
TECO Energy Customer Satisfaction Score by Gender
Male customers rated TECO Energy's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TECO Energy.
29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 21% | |
Very Dissatisfied | 36% |
23 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 44% |
TECO Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TECO Energy's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TECO Energy.
18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
55%
CSAT according to African American/Black
TECO Energy's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TECO Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
CSAT according to Other
TECO Energy's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TECO Energy.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
50%
TECO Energy Customer Satisfaction Score by Age
TECO Energy's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TECO Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 0% |
TECO Energy Customer Satisfaction Score by Usage
TECO Energy's Customer Satisfaction score was rated the highest by customers who have used TECO Energy's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TECO Energy Customer Satisfaction Score by Industry
TECO Energy's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}TECO Energy Customer Service
2.4/5
TECO Energy has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock TECO Energy's overall Customer Service score rated by its users and customers.
About TECO Energy's Customer Service
Address
702 N. Franklin Street, Tampa, FL
Website
http://www.tecoenergy.com/
Phone Number
813-228-1111
Quick Insights into TECO Energy Customer Service
TECO Energy's Customer Service score was rated highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and rated lowest by customers who have used TECO Energy's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TECO Energy's Customer Service score.
Ranked TECO Energy Customer Service the Highest
Ranked TECO Energy Customer Service the Lowest
TECO Energy Customer Service Score by Gender
Male customers rated TECO Energy's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TECO Energy.
Male
2.2/5
Female
2.1/5
TECO Energy Customer Service Score by Ethnicity
TECO Energy's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TECO Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 2.4 | Other | 2.4 |
TECO Energy Customer Service Score by Age
TECO Energy's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TECO Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
41-45 1.7 | 41-45 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TECO Energy Customer Service Score by Usage
TECO Energy's Customer Service score was rated the highest by customers who have used TECO Energy's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TECO Energy Customer Service Score by Industry
TECO Energy's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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TECO Energy as an Employer
4.2/5
TECO Energy has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TECO Energy scored a -31 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of TECO Energy would recommend the brand to a friend. ENPS measures how likely TECO Energy employees would recommend working at TECO Energy to a friend.
Net Promoter Score
-31
NPS Score
| 32% | Promoters |
|---|---|
| 5% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
