-100
NPS
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Calpine
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About Calpine's Brand
Calpine Corporation is America’s largest generator of electricity from natural gas and geothermal resources.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Calpine NPS
Calpine's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Calpine's customers would recommend using the product based on a scale of -100 to 100.
Calpine Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Calpine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2026 -100 | Aug 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Calpine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Calpine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Calpine Product Quality
2.5/5
Calpine has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Calpine's overall Product Quality score rated by its users and customers.
Calpine Product Information
Calpine’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.calpine.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Calpine Pricing
Calpine ROI & Value For Money
3/5
Calpine has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Calpine's overall ROI score rated by its users and customers.
Calpine Customer Satisfaction (CSAT)
Calpine Customer Satisfaction (CSAT) Score
100 / 100
Calpine has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Calpine Customer Service
3/5
Calpine has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Calpine's overall Customer Service score rated by its users and customers.
About Calpine's Customer Service
Address
717 Texas Avenue, Suite 1000, Houston, TX
Website
http://www.calpine.com
Phone Number
713.830.2000
Consumer vs. Employees
Calpine scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Calpine would recommend the brand to a friend. ENPS measures how likely Calpine employees would recommend working at Calpine to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
