20
NPS
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APR Energy
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About APR Energy's Brand
APR Energy specializes in the deployment of turnkey power generation solutions, and the sale of kilowatt-hours to its global customers. Among its major competitors, APR Energy is ranked in 2nd place for NPS while Chesapeake Energy is 1st, and Duke Energy Corporation is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
APR Energy Ranking
- #2 / 4 of its competitors
APR Energy NPS
APR Energy's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether APR Energy's customers would recommend using the product based on a scale of -100 to 100.
APR Energy Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
APR Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jun 2023 0 | Jun 2023 | 0 |
May 2024 33 | May 2024 | 33 |
Jun 2024 0 | Jun 2024 | 0 |
Nov 2024 20 | Nov 2024 | 20 |
How Other Brands Compare
APR Energy is ranked second for NPS among its competitors. Chesapeake Energy and Duke Energy Corporation come in first and third, with SCANA Corporation coming in at #4.
APR Energy |  Duke Energy Corporation |  Chesapeake Energy |  SCANA Corporation | |
| Global Ranking | #- | #338 | #- | #- |
| NPS | 20 | -21 | 60 | -53 |
| Valuation Updated every 24 hours for public companies | - | $75.41B | $4.40B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
APR Energy NPS vs. Competitors
Compared to its competitors, APR Energy's NPS is rated right above Essential Power, and is preceded by Chesapeake Energy.
| COMPANY | NPS Score | |
|---|---|---|
| Chesapeake Energy | 60 |
| APR Energy | 20 |
 | Essential Power | N/A |
| Alternative Solutions Ltd | N/A |
| Duke Energy Corporation | -21 |
| SCANA Corporation | -53 |
 | Hotwire.com | -75 |
APR Energy Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of APR Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
APR Energy Customer Loyalty vs. Competitors
Compared to its competitors, APR Energy's Customer Loyalty score is rated right above Chesapeake Energy, and is preceded by SCANA Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Duke Energy Corporation | 82% |
| Hotwire.com | 72% |
| SCANA Corporation | 71% |
| APR Energy | 68% |
| Chesapeake Energy | 55% |
| Essential Power | N/A |
| Alternative Solutions Ltd | N/A |
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APR Energy Product Quality
3.2/5
APR Energy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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APR Energy Product Information
APR Energy’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.aprenergy.com
- Company Size
- 501-1,000 Employees
Industry
Business Services
Energy
APR Energy Product Quality vs. Competitors
Compared to its competitors, APR Energy's Product Quality score is rated right above Duke Energy Corporation, and is preceded by Chesapeake Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chesapeake Energy | 3.2/5 |
| APR Energy | 3.2/5 |
| Duke Energy Corporation | 2.9/5 |
| SCANA Corporation | 2/5 |
| Hotwire.com | 1.5/5 |
| Essential Power | N/A |
| Alternative Solutions Ltd | N/A |
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APR Energy Pricing
APR Energy ROI & Value For Money
2.9/5
APR Energy has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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APR Energy Pricing vs. Competitors
Compared to its competitors, APR Energy's ROI score is rated right above Duke Energy Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| APR Energy | 2.9/5 |
| Duke Energy Corporation | 2.7/5 |
| Chesapeake Energy | 2.5/5 |
| SCANA Corporation | 1.7/5 |
| Hotwire.com | 1.5/5 |
| Essential Power | N/A |
| Alternative Solutions Ltd | N/A |
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APR Energy Customer Satisfaction (CSAT)
APR Energy Customer Satisfaction (CSAT) Score
75 / 100
APR Energy has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
APR Energy Customer Satisfaction vs. Competitors
Compared to its competitors, APR Energy's Customer Satisfaction score is rated right above Duke Energy Corporation, and is preceded by Chesapeake Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chesapeake Energy | 80% |
| APR Energy | 75% |
| Duke Energy Corporation | 47% |
| SCANA Corporation | 24% |
| Hotwire.com | 10% |
| Essential Power | 0% |
| Alternative Solutions Ltd | 0% |
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APR Energy Customer Service
3/5
APR Energy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About APR Energy's Customer Service
Address
Jacksonville, FL
Website
http://www.aprenergy.com
Phone Number
904-223-8488
APR Energy Customer Service vs. Competitors
Compared to its competitors, APR Energy's Customer Service score is rated right above Duke Energy Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| APR Energy | 3/5 |
| Duke Energy Corporation | 2.8/5 |
| Chesapeake Energy | 2.5/5 |
| SCANA Corporation | 1.7/5 |
| Hotwire.com | 1.5/5 |
| Essential Power | N/A |
| Alternative Solutions Ltd | N/A |
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APR Energy as an Employer
3.5/5
APR Energy has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
APR Energy scored a 20 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of APR Energy would recommend the brand to a friend. ENPS measures how likely APR Energy employees would recommend working at APR Energy to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
