-75
NPS
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Hotwire.com
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About Hotwire.com's Brand
Hotwire.com is a travel site that offers low rates on airline tickets, hotel rooms, rental cars, cruises, and vacation packages. Among its major competitors, Hotwire.com is ranked in 5th place for NPS while GPS Insight is 1st, and Tripadvisor is 2nd.
Brand at a Glance
72%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Hotwire.com Ranking
- #4 / 4 of its competitors
Hotwire.com NPS
Hotwire.com's Net Promoter Score (NPS) is a -75 with 12% Promoters, 1% Passives, and 87% Detractors. Net Promoter Score tracks whether Hotwire.com's customers would recommend using the product based on a scale of -100 to 100.
Hotwire.com Overall NPS
| 12% | Promoters |
|---|---|
| 1% | Passives |
| 87% | Detractors |
Hotwire.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -72 | Aug 2023 | -72 |
Sep 2023 -70 | Sep 2023 | -70 |
Oct 2023 -70 | Oct 2023 | -70 |
Dec 2023 -72 | Dec 2023 | -72 |
Jan 2024 -72 | Jan 2024 | -72 |
Feb 2024 -72 | Feb 2024 | -72 |
Mar 2024 -74 | Mar 2024 | -74 |
Apr 2024 -74 | Apr 2024 | -74 |
May 2024 -76 | May 2024 | -76 |
Jun 2024 -76 | Jun 2024 | -76 |
Jul 2024 -76 | Jul 2024 | -76 |
Oct 2024 -76 | Oct 2024 | -76 |
How Other Brands Compare
Hotwire.com is ranked #4 for NPS among its competitors. GPS Insight and Tripadvisor come in first and second, with Sabre Corporation coming in at third.
Hotwire.com |  Tripadvisor |  Sabre Corporation |  GPS Insight | |
| Global Ranking | #- | #369 | #- | #- |
| NPS | -75 | 21 | -11 | 75 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.86B | $4.84B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hotwire.com NPS by Gender
Female customers rated Hotwire.com's NPS 10 points higher than Male customers.
Male
-92
Hotwire.com's NPS was rated -92 by Male customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Female
-82
Hotwire.com's NPS was rated -82 by Female customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
Hotwire.com NPS by Ethnicity
Hotwire.com's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -81 | Caucasian | -81 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Hotwire.com NPS by Age
Hotwire.com's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Hotwire.com NPS by Usage
Hotwire.com's NPS was rated the highest by customers who have used Hotwire.com's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -95 | Over 10 Years | -95 |
Hotwire.com NPS vs. Competitors
Compared to its competitors, Hotwire.com's NPS is rated right above Bookit.com, and is preceded by Travelocity.
| COMPANY | NPS Score | |
|---|---|---|
| GPS Insight | 75 |
| Tripadvisor | 21 |
 | Hipmunk | N/A |
| Sabre Corporation | -11 |
 | Travelocity | -54 |
| Hotwire.com | -75 |
 | Bookit.com | -100 |
Hotwire.com Customer Reviews
Out of the 10 Hotwire.com customer reviews 1 was positive and 9 were constructive. Hotwire.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Hotwire.com Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Hotwire.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hotwire.com Customer Loyalty Score by Gender
Female customers rated Hotwire.com's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Hotwire.com.
Male
68%
Yes
Female
71%
Yes
Hotwire.com Customer Loyalty Score by Ethnicity
Hotwire.com's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Hotwire.com.
78
out of 100
Caucasian
28
out of 100
Hispanic or Latino
55
out of 100
African American/Black
70
out of 100
Other
Hotwire.com Customer Loyalty Score by Age
Hotwire.com's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Hotwire.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 78% | 41-45 | 78% |
46-50 33% | 46-50 | 33% |
51-55 100% | 51-55 | 100% |
56-60 50% | 56-60 | 50% |
61-65 64% | 61-65 | 64% |
66+ 82% | 66+ | 82% |
Hotwire.com Customer Loyalty Score by Usage
Hotwire.com's Customer Loyalty score was rated the highest by customers who have used Hotwire.com's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Hotwire.com Customer Loyalty Score by Industry
Hotwire.com's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Hotwire.com Customer Loyalty vs. Competitors
Compared to its competitors, Hotwire.com's Customer Loyalty score is rated right above Tripadvisor, and is preceded by Sabre Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GPS Insight | 83% |
| Travelocity | 83% |
| Sabre Corporation | 79% |
| Hotwire.com | 72% |
| Tripadvisor | 69% |
| Bookit.com | 54% |
| Hipmunk | N/A |
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Hotwire.com Product Quality
1.5/5
Hotwire.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Hotwire.com Product Information
Hotwire.com’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Hotwire.com's product the highest. Reviewers from the Aerospace and Aviation industry rated Hotwire.com the lowest at 1.5.
- Website
- http://www.hotwire.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Quick Insights into Hotwire.com Product Quality
Hotwire.com's Product Quality score was rated highest by customers who have used Hotwire.com's products/services for Less than 1 Year, and rated lowest by customers who have used Hotwire.com's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Hotwire.com's Product Quality.
Ranked Hotwire.com Product Quality the Highest
Ranked Hotwire.com Product Quality the Lowest
Hotwire.com Product Quality Score by Gender
Hotwire.com's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Hotwire.com Product Quality Score by Ethnicity
Hotwire.com's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Hotwire.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Hotwire.com Product Quality Score by Age
Hotwire.com's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Hotwire.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Hotwire.com Product Quality Score by Usage
Hotwire.com's Product Quality score was rated the highest by customers who have used Hotwire.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Hotwire.com Product Quality Score by Industry
Hotwire.com's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Hotwire.com Product Quality vs. Competitors
Compared to its competitors, Hotwire.com's Product Quality score is rated right above Hipmunk, and is preceded by Bookit.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| GPS Insight | 4.4/5 |
| Tripadvisor | 4/5 |
| Sabre Corporation | 3.3/5 |
| Travelocity | 2/5 |
| Bookit.com | 1.5/5 |
| Hotwire.com | 1.5/5 |
| Hipmunk | N/A |
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Hotwire.com Pricing
Hotwire.com ROI & Value For Money
1.5/5
Hotwire.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Hotwire.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Hotwire.com ROI
Hotwire.com's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
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Ranked Hotwire.com ROI the Highest
Ranked Hotwire.com ROI the Lowest
Hotwire.com ROI Score by Gender
Hotwire.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Hotwire.com ROI Score by Ethnicity
Hotwire.com's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Hotwire.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Hotwire.com ROI Score by Age
Hotwire.com's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Hotwire.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Hotwire.com ROI Score by Usage
Hotwire.com's ROI score was rated 1.5 stars by customers who have used Hotwire.com's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Hotwire.com ROI Score by Industry
Hotwire.com's ROI score was rated 1.5 stars by both Aerospace and Aviation and Tech industry customers.
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Hotwire.com Pricing vs. Competitors
Compared to its competitors, Hotwire.com's ROI score is rated right above Bookit.com, and is preceded by Travelocity.
| COMPANY | Pricing Score | |
|---|---|---|
| GPS Insight | 4.2/5 |
| Tripadvisor | 3.8/5 |
| Sabre Corporation | 3.3/5 |
| Travelocity | 2/5 |
| Hotwire.com | 1.5/5 |
| Bookit.com | 1.5/5 |
| Hipmunk | N/A |
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Hotwire.com Customer Satisfaction (CSAT)
Hotwire.com Customer Satisfaction (CSAT) Score
10 / 100
Hotwire.com has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
2%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hotwire.com Customer Satisfaction
Hotwire.com's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Hotwire.com Customer Satisfaction the Highest
Ranked Hotwire.com Customer Satisfaction the Lowest
Hotwire.com Customer Satisfaction Score by Gender
Male customers rated Hotwire.com's Customer Satisfaction score 1 points higher than Female customers.
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9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 83% |
8 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 80% |
Hotwire.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Hotwire.com's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
76%
CSAT according to Hispanic or Latino
Hotwire.com's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to African American/Black
Hotwire.com's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Hotwire.com's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Hotwire.com.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Hotwire.com Customer Satisfaction Score by Age
Hotwire.com's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Hotwire.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 13% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 20% |
Hotwire.com Customer Satisfaction Score by Usage
Hotwire.com's Customer Satisfaction score was rated the highest by customers who have used Hotwire.com's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Hotwire.com Customer Satisfaction Score by Industry
Hotwire.com's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Hotwire.com Customer Satisfaction vs. Competitors
Compared to its competitors, Hotwire.com's Customer Satisfaction score is rated right above Hipmunk, and is preceded by Bookit.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GPS Insight | 100% |
| Tripadvisor | 78% |
| Sabre Corporation | 58% |
| Travelocity | 23% |
| Bookit.com | 17% |
| Hotwire.com | 10% |
| Hipmunk | 0% |
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Hotwire.com Customer Service
1.5/5
Hotwire.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Hotwire.com's Customer Service
Address
655 Montgomery Street, Ste. 600, San Francisco, CA 94111
Website
http://www.hotwire.com
Phone Number
415-343-8400
Quick Insights into Hotwire.com Customer Service
Hotwire.com's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Hotwire.com Customer Service the Highest
Ranked Hotwire.com Customer Service the Lowest
Hotwire.com Customer Service Score by Gender
Hotwire.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Hotwire.com.
Male
1.5/5
Female
1.5/5
Hotwire.com Customer Service Score by Ethnicity
Hotwire.com's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Hotwire.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Hotwire.com Customer Service Score by Age
Hotwire.com's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Hotwire.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Hotwire.com Customer Service Score by Usage
Hotwire.com's Customer Service score was rated 1.5 stars by customers who have used Hotwire.com's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Hotwire.com Customer Service Score by Industry
Hotwire.com's Customer Service score was rated 1.5 stars by both Aerospace and Aviation and Tech industry customers.
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Hotwire.com Customer Service vs. Competitors
Compared to its competitors, Hotwire.com's Customer Service score is rated right above Hipmunk, and is preceded by Bookit.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| GPS Insight | 4.2/5 |
| Tripadvisor | 3.7/5 |
| Sabre Corporation | 3.5/5 |
| Travelocity | 2/5 |
| Bookit.com | 1.5/5 |
| Hotwire.com | 1.5/5 |
| Hipmunk | N/A |
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Hotwire.com as an Employer
2.8/5
Hotwire.com has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Hotwire.com scored a -75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hotwire.com would recommend the brand to a friend. ENPS measures how likely Hotwire.com employees would recommend working at Hotwire.com to a friend.
Net Promoter Score
-75
NPS Score
| 12% | Promoters |
|---|---|
| 1% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
