-100
NPS
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Brand Page
Bookit.com
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About Bookit.com's Brand
BookIt.com is a travel agency that provides online booking services to travelers.
Brand at a Glance
54%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Bookit.com NPS
Bookit.com's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Bookit.com's customers would recommend using the product based on a scale of -100 to 100.
Bookit.com Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Bookit.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bookit.com NPS by Gender
Bookit.com's NPS was rated -100 by Female customers on Comparably.
Female
-100
Bookit.com's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Bookit.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Bookit.com NPS by Ethnicity
Bookit.com's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Bookit.com Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Bookit.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bookit.com Customer Loyalty Score by Gender
Bookit.com's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Bookit.com Customer Loyalty Score by Ethnicity
Bookit.com's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bookit.com.
33
out of 100
Caucasian
Bookit.com Customer Loyalty Score by Industry
Bookit.com's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bookit.com Product Quality
1.5/5
Bookit.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Bookit.com Product Information
Bookit.com’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Bookit.com's product the highest.
- Website
- http://www.bookit.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Bookit.com Product Quality
Bookit.com's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bookit.com's Product Quality.
Ranked Bookit.com Product Quality the Highest
Bookit.com Product Quality Score by Gender
Bookit.com's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bookit.com.
Female
1.5/5
Male
N/A
Bookit.com Product Quality Score by Ethnicity
Bookit.com's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bookit.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bookit.com Product Quality Score by Industry
Bookit.com's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bookit.com Pricing
Bookit.com ROI & Value For Money
1.5/5
Bookit.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Bookit.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Bookit.com ROI
Bookit.com's ROI score was rated highest by Caucasian customers.
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Ranked Bookit.com ROI the Highest
Bookit.com ROI Score by Gender
Bookit.com's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bookit.com.
Female
1.5/5
Male
N/A
Bookit.com ROI Score by Ethnicity
Bookit.com's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bookit.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bookit.com ROI Score by Industry
Bookit.com's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bookit.com Customer Satisfaction (CSAT)
Bookit.com Customer Satisfaction (CSAT) Score
17 / 100
Bookit.com has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bookit.com Customer Satisfaction
Bookit.com's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Bookit.com's Customer Satisfaction.
Ranked Bookit.com Customer Satisfaction the Highest
Bookit.com Customer Satisfaction Score by Gender
Bookit.com's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bookit.com.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Bookit.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bookit.com's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bookit.com.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Bookit.com Customer Satisfaction Score by Industry
Bookit.com's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bookit.com Customer Satisfaction Score by Industry",
"text": "Bookit.com's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Bookit.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Bookit.com Customer Service
1.5/5
Bookit.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bookit.com's overall Customer Service score rated by its users and customers.
About Bookit.com's Customer Service
Address
14251 Panama City Beach Parkway, Panama City Beach, FL 32413
Website
http://www.bookit.com
Phone Number
8502350402
Quick Insights into Bookit.com Customer Service
Bookit.com's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Bookit.com's Customer Service score.
Ranked Bookit.com Customer Service the Highest
Bookit.com Customer Service Score by Gender
Bookit.com's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bookit.com.
Female
1.5/5
Male
N/A
Bookit.com Customer Service Score by Ethnicity
Bookit.com's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bookit.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Bookit.com Customer Service Score by Industry
Bookit.com's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Bookit.com as an Employer
2.9/5
Bookit.com has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Bookit.com scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bookit.com would recommend the brand to a friend. ENPS measures how likely Bookit.com employees would recommend working at Bookit.com to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
