75
NPS
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GPS Insight
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About GPS Insight's Brand
GPS Insight is the leading technology provider of GPS fleet tracking software for fleet-based companies.
Brand at a Glance
83%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
GPS Insight NPS
GPS Insight's Net Promoter Score (NPS) is a 75 with 79% Promoters, 17% Passives, and 4% Detractors. Net Promoter Score tracks whether GPS Insight's customers would recommend using the product based on a scale of -100 to 100.
GPS Insight Overall NPS
| 79% | Promoters |
|---|---|
| 17% | Passives |
| 4% | Detractors |
GPS Insight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 77 | Aug 2020 | 77 |
Nov 2022 77 | Nov 2022 | 77 |
Jun 2023 78 | Jun 2023 | 78 |
Sep 2023 74 | Sep 2023 | 74 |
Apr 2024 74 | Apr 2024 | 74 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GPS Insight NPS by Usage
GPS Insight's NPS was rated the highest by customers who have used GPS Insight's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 91 | Less than 1 Year | 91 |
1 to 2 Years 76 | 1 to 2 Years | 76 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
GPS Insight Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of GPS Insight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GPS Insight Product Quality
4.4/5
GPS Insight has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock GPS Insight's overall Product Quality score rated by its users and customers.
GPS Insight Product Information
GPS Insight serves markets in the United States. GPS Insight supports iOS and Web devices and offers products for small, medium, and large sized businesses.
GPS Insight’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.gpsinsight.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Travel
Languages Supported
English
Product Type
Fleet Management Software
Field Service Management (FSM) Software
GPS Insight Pricing
GPS Insight ROI & Value For Money
4.2/5
GPS Insight has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GPS Insight's overall ROI score rated by its users and customers.
GPS Insight Pricing Plans
GPS Insight has a pricing structure that accommodates small, medium, and large businesses.
Who Uses GPS Insight?
Small Businesses
Medium Businesses
Large Enterprises
GPS Insight Customer Satisfaction (CSAT)
GPS Insight Customer Satisfaction (CSAT) Score
100 / 100
GPS Insight has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GPS Insight Customer Service
4.2/5
GPS Insight has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GPS Insight's overall Customer Service score rated by its users and customers.
About GPS Insight's Customer Service
Address
19001 N. Scottsdale Rd., Suite 400, Scottsdale, AZ
Website
http://www.gpsinsight.com
GPS Insight as an Employer
4.2/5
GPS Insight has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
GPS Insight scored a 75 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of GPS Insight would recommend the brand to a friend. ENPS measures how likely GPS Insight employees would recommend working at GPS Insight to a friend.
Net Promoter Score
75
NPS Score
| 79% | Promoters |
|---|---|
| 17% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
