-11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sabre Corporation
Marketing or Exec? Claim Your Free Account
About Sabre Corporation's Brand
Sabre Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel companies including airlines, hoteliers, travel agencies and other suppliers. Among its major competitors, Sabre Corporation is ranked in 4th place for NPS while Delta Air Lines is 1st, and Amadeus is 2nd.Their current market cap is $4.84B
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
Sabre Corporation Ranking
- #4 / 4 of its competitors
Sabre Corporation NPS
Sabre Corporation's Net Promoter Score (NPS) is a -11 with 36% Promoters, 17% Passives, and 47% Detractors. Net Promoter Score tracks whether Sabre Corporation's customers would recommend using the product based on a scale of -100 to 100.
Sabre Corporation Overall NPS
| 36% | Promoters |
|---|---|
| 17% | Passives |
| 47% | Detractors |
Sabre Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -8 | Jan 2022 | -8 |
Mar 2022 -4 | Mar 2022 | -4 |
May 2022 -3 | May 2022 | -3 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -5 | Sep 2022 | -5 |
May 2023 -7 | May 2023 | -7 |
Oct 2023 -10 | Oct 2023 | -10 |
Jan 2024 -13 | Jan 2024 | -13 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -14 | May 2024 | -14 |
May 2025 -11 | May 2025 | -11 |
How Other Brands Compare
Sabre Corporation is ranked #4 for NPS among its competitors. Delta Air Lines and Amadeus come in first and second, with Travelport coming in at third. Among those competitors, it is the lowest valued company behind Delta Air Lines.
Sabre Corporation |  Delta Air Lines |  Amadeus |  Travelport | |
| Global Ranking | #- | #21 | #- | #- |
| NPS | -11 | 43 | 30 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.84B | $31.16B | $17.46M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sabre Corporation NPS by Gender
Sabre Corporation's NPS was rated -67 by Male customers on Comparably.
Male
-67
Sabre Corporation's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Sabre Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sabre Corporation NPS by Age
Sabre Corporation's NPS was rated 34 points by customers ages 18-25 on Comparably.
Sabre Corporation NPS by Usage
Sabre Corporation's NPS was rated the highest by customers who have used Sabre Corporation's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -32 | 5 to 10 Years | -32 |
Sabre Corporation NPS vs. Competitors
Compared to its competitors, Sabre Corporation's NPS is rated right above Hotwire.com, and is preceded by Travelport.
| COMPANY | NPS Score | |
|---|---|---|
| Delta Air Lines | 43 |
| Amadeus | 30 |
 | Travelport Labs Incubator | N/A |
| Travelport | -10 |
| Sabre Corporation | -11 |
 | Hotwire.com | -73 |
Sabre Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Sabre Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sabre Corporation Customer Loyalty Score by Gender
Sabre Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sabre Corporation.
Male
70%
Yes
Female
N/A
Yes
Sabre Corporation Customer Loyalty Score by Age
Sabre Corporation's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sabre Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Sabre Corporation Customer Loyalty Score by Usage
Sabre Corporation's Customer Loyalty score was rated 70% by customers who have used Sabre Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sabre Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Sabre Corporation's Customer Loyalty score is rated right above Hotwire.com, and is preceded by Delta Air Lines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amadeus | 86% |
| Delta Air Lines | 84% |
| Sabre Corporation | 79% |
| Hotwire.com | 73% |
| Travelport | 60% |
| Travelport Labs Incubator | N/A |
Unlock Sabre Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sabre Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sabre Corporation Product Quality
3.3/5
Sabre Corporation has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sabre Corporation's overall Product Quality score rated by its users and customers.
Sabre Corporation Product Information
Sabre Corporation serves markets in the United States. Sabre Corporation supports Web devices and offers products for small, medium, and large sized businesses.
Sabre Corporation’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Sabre Corporation's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sabre Corporation the lowest at 3.
- Website
- https://www.sabre.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
Travel
Languages Supported
English
Product Type
Airline Reservation System Software
Quick Insights into Sabre Corporation Product Quality
Sabre Corporation's Product Quality score was rated highest by customers who have used Sabre Corporation's products/services for 5 to 10 Years, and rated lowest by customers who have used Sabre Corporation's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sabre Corporation's Product Quality.
Ranked Sabre Corporation Product Quality the Highest
Ranked Sabre Corporation Product Quality the Lowest
Sabre Corporation Product Quality Score by Gender
Sabre Corporation's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sabre Corporation.
Male
2/5
Female
N/A
Sabre Corporation Product Quality Score by Age
Sabre Corporation's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sabre Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Sabre Corporation Product Quality Score by Usage
Sabre Corporation's Product Quality score was rated the highest by customers who have used Sabre Corporation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sabre Corporation Product Quality Score by Industry
Sabre Corporation's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sabre Corporation Product Quality vs. Competitors
Compared to its competitors, Sabre Corporation's Product Quality score is rated right above Hotwire.com, and is preceded by Travelport.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delta Air Lines | 4.1/5 |
| Amadeus | 4.1/5 |
| Travelport | 3.6/5 |
| Sabre Corporation | 3.3/5 |
| Hotwire.com | 1.5/5 |
| Travelport Labs Incubator | N/A |
Unlock Sabre Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sabre Corporation Product Quality vs. Competitors data and gain insights into your customers today.
Sabre Corporation Pricing
Sabre Corporation ROI & Value For Money
3.3/5
Sabre Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Sabre Corporation's overall ROI score rated by its users and customers.
Sabre Corporation Pricing Plans
Sabre Corporation has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Who Uses Sabre Corporation?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Sabre Corporation ROI
Sabre Corporation's ROI score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Sabre Corporation's ROI score.
Ranked Sabre Corporation ROI the Highest
Sabre Corporation ROI Score by Gender
Sabre Corporation's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sabre Corporation.
Male
1.5/5
Female
N/A
Sabre Corporation ROI Score by Age
Sabre Corporation's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sabre Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Sabre Corporation ROI Score by Usage
Sabre Corporation's ROI score was rated 2.6 stars by customers who have used Sabre Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sabre Corporation ROI Score by Industry
Sabre Corporation's ROI score was rated 3.3 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sabre Corporation Pricing vs. Competitors
Compared to its competitors, Sabre Corporation's ROI score is rated right above Hotwire.com, and is preceded by Travelport.
| COMPANY | Pricing Score | |
|---|---|---|
| Amadeus | 4/5 |
| Delta Air Lines | 3.9/5 |
| Travelport | 3.3/5 |
| Sabre Corporation | 3.3/5 |
| Hotwire.com | 1.5/5 |
| Travelport Labs Incubator | N/A |
Unlock Sabre Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sabre Corporation ROI vs. Competitors data and gain insights into your customers today.
Sabre Corporation Customer Satisfaction (CSAT)
Sabre Corporation Customer Satisfaction (CSAT) Score
58 / 100
Sabre Corporation has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sabre Corporation Customer Satisfaction
Sabre Corporation's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sabre Corporation's Customer Satisfaction.
Ranked Sabre Corporation Customer Satisfaction the Highest
Sabre Corporation Customer Satisfaction Score by Gender
Sabre Corporation's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sabre Corporation.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Sabre Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Sabre Corporation's Customer Satisfaction score is rated right above Hotwire.com, and is preceded by Travelport.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amadeus | 92% |
| Delta Air Lines | 79% |
| Travelport | 60% |
| Sabre Corporation | 58% |
| Hotwire.com | 12% |
| Travelport Labs Incubator | 0% |
Unlock Sabre Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sabre Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sabre Corporation Customer Service
3.5/5
Sabre Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sabre Corporation's overall Customer Service score rated by its users and customers.
About Sabre Corporation's Customer Service
Address
3150 Sabre Drive, Southlake, TX 76092
Website
https://www.sabre.com/
Phone Number
(682) 605-1000
Sabre Corporation's Social Links
Quick Insights into Sabre Corporation Customer Service
Sabre Corporation's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Sabre Corporation's Customer Service score.
Ranked Sabre Corporation Customer Service the Highest
Sabre Corporation Customer Service Score by Gender
Sabre Corporation's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sabre Corporation.
Male
1.8/5
Female
N/A
Sabre Corporation Customer Service Score by Age
Sabre Corporation's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sabre Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Sabre Corporation Customer Service Score by Usage
Sabre Corporation's Customer Service score was rated 3.1 stars by customers who have used Sabre Corporation's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sabre Corporation Customer Service vs. Competitors
Compared to its competitors, Sabre Corporation's Customer Service score is rated right above Travelport, and is preceded by Delta Air Lines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amadeus | 4.1/5 |
| Delta Air Lines | 4/5 |
| Sabre Corporation | 3.5/5 |
| Travelport | 3.3/5 |
| Hotwire.com | 1.5/5 |
| Travelport Labs Incubator | N/A |
Unlock Sabre Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sabre Corporation Customer Service vs. Competitors data and gain insights into your customers today.
Sabre Corporation as an Employer
4.7/5
Sabre Corporation has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sabre Corporation scored a -11 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sabre Corporation would recommend the brand to a friend. ENPS measures how likely Sabre Corporation employees would recommend working at Sabre Corporation to a friend.
Net Promoter Score
-11
NPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 44% | Promoters |
|---|---|
| 35% | Passive |
| 21% | Detractors |
