-10
NPS
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Travelport
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About Travelport's Brand
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Travelport NPS
Travelport's Net Promoter Score (NPS) is a -10 with 33% Promoters, 24% Passives, and 43% Detractors. Net Promoter Score tracks whether Travelport's customers would recommend using the product based on a scale of -100 to 100.
Travelport Overall NPS
| 33% | Promoters |
|---|---|
| 24% | Passives |
| 43% | Detractors |
Travelport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 22 | Dec 2021 | 22 |
Feb 2022 30 | Feb 2022 | 30 |
Mar 2022 27 | Mar 2022 | 27 |
May 2022 17 | May 2022 | 17 |
Oct 2022 8 | Oct 2022 | 8 |
Feb 2023 -1 | Feb 2023 | -1 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
Dec 2024 4 | Dec 2024 | 4 |
Apr 2025 -5 | Apr 2025 | -5 |
Jun 2025 -10 | Jun 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Travelport NPS by Gender
Travelport's NPS was rated -33 by Male customers on Comparably.
Male
-33
Travelport's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
Travelport's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Travelport NPS by Age
Travelport's NPS was rated -67 points by customers ages 26-30 on Comparably.
Travelport NPS by Usage
Travelport's NPS was rated -67 points by customers who have used Travelport's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
Travelport Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Travelport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Travelport Customer Loyalty Score by Gender
Travelport's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Travelport Customer Loyalty Score by Age
Travelport's Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Travelport.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
Travelport Customer Loyalty Score by Usage
Travelport's Customer Loyalty score was rated 70% by customers who have used Travelport's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Travelport Customer Loyalty Score by Industry
Travelport's Customer Loyalty score was rated 40% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Travelport Product Quality
3.6/5
Travelport has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Travelport Product Information
Travelport’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Travelport's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Travelport Product Quality
Travelport's Product Quality score was rated highest by Male customers.
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Ranked Travelport Product Quality the Highest
Travelport Product Quality Score by Gender
Travelport's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Travelport Product Quality Score by Age
Travelport's Product Quality score was rated 2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Travelport.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
Travelport Product Quality Score by Usage
Travelport's Product Quality score was rated 3 stars by customers who have used Travelport's products/services for 2 to 5 Years.
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Travelport Product Quality Score by Industry
Travelport's Product Quality score was rated 2.6 stars by Accounting industry customers.
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Travelport Pricing
Travelport ROI & Value For Money
3.3/5
Travelport has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Travelport Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Travelport ROI
Travelport's ROI score was rated highest by customers who have used Travelport's products/services for 2 to 5 Years.
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Ranked Travelport ROI the Highest
Travelport ROI Score by Gender
Travelport's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Travelport ROI Score by Age
Travelport's ROI score was rated 2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Travelport.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
Travelport ROI Score by Usage
Travelport's ROI score was rated 2.8 stars by customers who have used Travelport's products/services for 2 to 5 Years.
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Travelport ROI Score by Industry
Travelport's ROI score was rated 2.5 stars by Accounting industry customers.
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Travelport Customer Satisfaction (CSAT)
Travelport Customer Satisfaction (CSAT) Score
60 / 100
Travelport has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Travelport Customer Satisfaction
Travelport's Customer Satisfaction score was rated highest by customers who have used Travelport's products/services for 2 to 5 Years.
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Ranked Travelport Customer Satisfaction the Highest
Travelport Customer Satisfaction Score by Usage
Travelport's Customer Satisfaction score was rated 0 points by customers who have used Travelport's products/services for 2 to 5 Years.
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Travelport Customer Service
3.3/5
Travelport has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Travelport's Customer Service
Address
SL3 8AG
Website
http://www.travelportsa.co.za
Phone Number
44-1753-288-000
Travelport's Social Links
Quick Insights into Travelport Customer Service
Travelport's Customer Service score was rated highest by Male customers.
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Ranked Travelport Customer Service the Highest
Travelport Customer Service Score by Gender
Travelport's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Travelport.
Male
2.8/5
Female
N/A
Travelport Customer Service Score by Age
Travelport's Customer Service score was rated 2 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Travelport.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
Travelport Customer Service Score by Usage
Travelport's Customer Service score was rated 2 stars by customers who have used Travelport's products/services for 2 to 5 Years.
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Travelport Customer Service Score by Industry
Travelport's Customer Service score was rated 1.6 stars by Accounting industry customers.
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Travelport as an Employer
2.5/5
Travelport has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Travelport scored a -10 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Travelport would recommend the brand to a friend. ENPS measures how likely Travelport employees would recommend working at Travelport to a friend.
Net Promoter Score
-10
NPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
