27
NPS
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Amadeus
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About Amadeus' Brand
Global travel distribution system.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Amadeus NPS
Amadeus's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Amadeus's customers would recommend using the product based on a scale of -100 to 100.
Amadeus Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Amadeus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 32 | Feb 2024 | 32 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 29 | Apr 2024 | 29 |
Jun 2024 29 | Jun 2024 | 29 |
Jul 2024 29 | Jul 2024 | 29 |
Sep 2024 30 | Sep 2024 | 30 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 27 | Mar 2025 | 27 |
May 2025 27 | May 2025 | 27 |
Oct 2025 26 | Oct 2025 | 26 |
Dec 2025 27 | Dec 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amadeus NPS by Gender
Male customers rated Amadeus's NPS 12 points higher than Female customers.
Male
46
Amadeus's NPS was rated 46 by Male customers on Comparably.
57%
Promoters
32%
Passives
11%
Detractors
Female
34
Amadeus's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Amadeus NPS by Ethnicity
Amadeus's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 60 | Other | 60 |
Amadeus NPS by Age
Amadeus's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Amadeus NPS by Usage
Amadeus's NPS was rated the highest by customers who have used Amadeus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
Over 10 Years 28 | Over 10 Years | 28 |
Amadeus Customer Reviews
Out of the 5 Amadeus customer reviews 5 were positive and 0 were constructive. Amadeus customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Amadeus Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Amadeus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amadeus Customer Loyalty Score by Gender
Male customers rated Amadeus's Customer Loyalty score 11% higher than Female customers.
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Male
91%
Yes
Female
80%
Yes
Amadeus Customer Loyalty Score by Ethnicity
Amadeus's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amadeus.
55
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
82
out of 100
Other
Amadeus Customer Loyalty Score by Age
Amadeus's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amadeus.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 87% | 31-35 | 87% |
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
Amadeus Customer Loyalty Score by Usage
Amadeus's Customer Loyalty score was rated the highest by customers who have used Amadeus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Amadeus Customer Loyalty Score by Industry
Amadeus's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Amadeus Product Quality
4.1/5
Amadeus has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Amadeus Product Information
Amadeus’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Amadeus's product the highest. Reviewers from the Tech industry rated Amadeus the lowest at 4.
- Website
- http://www.amadeus.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Travel
Quick Insights into Amadeus Product Quality
Amadeus's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Amadeus's products/services for 1 to 2 Years.
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Ranked Amadeus Product Quality the Highest
Ranked Amadeus Product Quality the Lowest
Amadeus Product Quality Score by Gender
Female customers rated Amadeus's Product Quality score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
Amadeus Product Quality Score by Ethnicity
Amadeus's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amadeus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.8 | Other | 4.8 |
Amadeus Product Quality Score by Age
Amadeus's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amadeus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.6 | 36-40 | 4.6 |
46-50 3.9 | 46-50 | 3.9 |
Amadeus Product Quality Score by Usage
Amadeus's Product Quality score was rated the highest by customers who have used Amadeus's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Amadeus Product Quality Score by Industry
Amadeus's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Amadeus Pricing
Amadeus ROI & Value For Money
4/5
Amadeus has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Amadeus Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Amadeus.
Quick Insights into Amadeus ROI
Amadeus's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used Amadeus's products/services for 1 to 2 Years.
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Ranked Amadeus ROI the Highest
Ranked Amadeus ROI the Lowest
Amadeus ROI Score by Gender
Female customers rated Amadeus's ROI score 0.1 stars higher than Male customers.
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Male
4.2/5
Female
4.3/5
Amadeus ROI Score by Ethnicity
Amadeus's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amadeus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.3 | Other | 4.3 |
Amadeus ROI Score by Age
Amadeus's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amadeus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.7 | 36-40 | 4.7 |
46-50 4.4 | 46-50 | 4.4 |
Amadeus ROI Score by Usage
Amadeus's ROI score was rated the highest by customers who have used Amadeus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Amadeus ROI Score by Industry
Amadeus's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Amadeus Customer Satisfaction (CSAT)
Amadeus Customer Satisfaction (CSAT) Score
93 / 100
Amadeus has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
40%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amadeus Customer Satisfaction
Amadeus's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked Amadeus Customer Satisfaction the Highest
Ranked Amadeus Customer Satisfaction the Lowest
Amadeus Customer Satisfaction Score by Gender
Male customers rated Amadeus's Customer Satisfaction score 9 points higher than Female customers.
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95 / 100
MaleVery Satisfied | 69% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
86 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Amadeus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amadeus' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Amadeus' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Amadeus' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Amadeus' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Amadeus' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Amadeus Customer Satisfaction Score by Age
Amadeus's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amadeus.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 100% |
Amadeus Customer Satisfaction Score by Usage
Amadeus's Customer Satisfaction score was rated the highest by customers who have used Amadeus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Amadeus Customer Satisfaction Score by Industry
Amadeus's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Amadeus Customer Satisfaction Score by Industry",
"text": "Amadeus's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Amadeus's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Amadeus's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}
]
}Amadeus Customer Service
4.1/5
Amadeus has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Amadeus's Customer Service
Address
Madrid, NE
Website
http://www.amadeus.com
Quick Insights into Amadeus Customer Service
Amadeus's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used Amadeus's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Amadeus' Customer Service score.
Ranked Amadeus Customer Service the Highest
Ranked Amadeus Customer Service the Lowest
Amadeus Customer Service Score by Gender
Female customers rated Amadeus's Customer Service score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
Amadeus Customer Service Score by Ethnicity
Amadeus's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amadeus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.4 | Other | 4.4 |
Amadeus Customer Service Score by Age
Amadeus's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amadeus.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.6 | 36-40 | 4.6 |
46-50 4.4 | 46-50 | 4.4 |
Amadeus Customer Service Score by Usage
Amadeus's Customer Service score was rated the highest by customers who have used Amadeus's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Amadeus Customer Service Score by Industry
Amadeus's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Amadeus as an Employer
3.7/5
Amadeus has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Amadeus scored a 27 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Amadeus would recommend the brand to a friend. ENPS measures how likely Amadeus employees would recommend working at Amadeus to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 40% | Promoters |
|---|---|
| 34% | Passive |
| 26% | Detractors |
