-54
NPS
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Travelocity
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About Travelocity's Brand
Travelocity is an online travel agency that provides its users with direct-to-consumer travel services. Among its major competitors, Travelocity is ranked in 5th place for NPS while FlightHub is 1st, and KAYAK is 2nd.
Brand at a Glance
83%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2/5
Customer Service
Travelocity Ranking
- #4 / 4 of its competitors
Travelocity NPS
Travelocity's Net Promoter Score (NPS) is a -54 with 19% Promoters, 8% Passives, and 73% Detractors. Net Promoter Score tracks whether Travelocity's customers would recommend using the product based on a scale of -100 to 100.
Travelocity Overall NPS
| 19% | Promoters |
|---|---|
| 8% | Passives |
| 73% | Detractors |
Travelocity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -33 | May 2023 | -33 |
Jul 2023 -36 | Jul 2023 | -36 |
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -42 | Sep 2023 | -42 |
Feb 2024 -47 | Feb 2024 | -47 |
Mar 2024 -49 | Mar 2024 | -49 |
Apr 2024 -51 | Apr 2024 | -51 |
Aug 2024 -48 | Aug 2024 | -48 |
Jan 2025 -51 | Jan 2025 | -51 |
Jul 2025 -51 | Jul 2025 | -51 |
Aug 2025 -53 | Aug 2025 | -53 |
Jan 2026 -55 | Jan 2026 | -55 |
How Other Brands Compare
Travelocity is ranked #4 for NPS among its competitors. FlightHub and KAYAK come in first and second, with Expedia Group coming in at third.
Travelocity |  KAYAK |  Expedia Group |  FlightHub | |
| Global Ranking | #- | #422 | #- | #- |
| NPS | -54 | 9 | 5 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $24.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Travelocity NPS by Gender
Female customers rated Travelocity's NPS 54 points higher than Male customers.
Male
-82
Travelocity's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-28
Travelocity's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Travelocity NPS by Ethnicity
Travelocity's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
African American/Black -34 | African American/Black | -34 |
Other -100 | Other | -100 |
Travelocity NPS by Age
Travelocity's NPS was rated -100 points by customers ages 36-40 and customers ages 51-55 on Comparably.
Travelocity NPS by Usage
Travelocity's NPS was rated the highest by customers who have used Travelocity's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -86 | 5 to 10 Years | -86 |
Over 10 Years -76 | Over 10 Years | -76 |
Travelocity NPS vs. Competitors
Compared to its competitors, Travelocity's NPS is rated right above Hotwire.com, and is preceded by CheapOair.
| COMPANY | NPS Score | |
|---|---|---|
| FlightHub | 12 |
| KAYAK | 9 |
| Expedia Group | 5 |
 | CheapOair | -34 |
| Travelocity | -54 |
 | Hotwire.com | -75 |
Travelocity Customer Reviews
Out of the 6 Travelocity customer reviews 1 was positive and 5 were constructive. Travelocity customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Travelocity Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Travelocity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Travelocity Customer Loyalty Score by Gender
Male customers rated Travelocity's Customer Loyalty score 5% higher than Female customers.
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Male
92%
Yes
Female
87%
Yes
Travelocity Customer Loyalty Score by Ethnicity
Travelocity's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Travelocity.
92
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Other
Travelocity Customer Loyalty Score by Age
Travelocity's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Travelocity Customer Loyalty Score by Usage
Travelocity's Customer Loyalty score was rated the highest by customers who have used Travelocity's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Travelocity Customer Loyalty Score by Industry
Travelocity's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Travelocity Customer Loyalty vs. Competitors
Compared to its competitors, Travelocity's Customer Loyalty score is rated right above Hotwire.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Travelocity | 83% |
| Hotwire.com | 72% |
| Expedia Group | 71% |
| KAYAK | 69% |
| CheapOair | 68% |
| FlightHub | 58% |
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Travelocity Product Quality
2/5
Travelocity has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Travelocity Product Information
Travelocity’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Travelocity's product the highest. Reviewers from the Tech industry rated Travelocity the lowest at 1.5.
- Website
- http://travelocity.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Quick Insights into Travelocity Product Quality
Travelocity's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked Travelocity Product Quality the Highest
Ranked Travelocity Product Quality the Lowest
Travelocity Product Quality Score by Gender
Female customers rated Travelocity's Product Quality score 0.5 stars higher than Male customers.
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Male
1.6/5
Female
2.1/5
Travelocity Product Quality Score by Ethnicity
Travelocity's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Travelocity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Travelocity Product Quality Score by Age
Travelocity's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Travelocity Product Quality Score by Usage
Travelocity's Product Quality score was rated 1.5 stars by customers who have used Travelocity's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Travelocity Product Quality Score by Industry
Travelocity's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Travelocity Product Quality vs. Competitors
Compared to its competitors, Travelocity's Product Quality score is rated right above Hotwire.com, and is preceded by CheapOair.
| COMPANY | Product Quality Score | |
|---|---|---|
| FlightHub | 3.6/5 |
| KAYAK | 3.5/5 |
| Expedia Group | 3.2/5 |
| CheapOair | 2.5/5 |
| Travelocity | 2/5 |
| Hotwire.com | 1.5/5 |
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Travelocity Pricing
Travelocity ROI & Value For Money
2/5
Travelocity has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Travelocity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Travelocity.
Quick Insights into Travelocity ROI
Travelocity's ROI score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked Travelocity ROI the Highest
Ranked Travelocity ROI the Lowest
Travelocity ROI Score by Gender
Female customers rated Travelocity's ROI score 1 stars higher than Male customers.
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Male
1.5/5
Female
2.5/5
Travelocity ROI Score by Ethnicity
Travelocity's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Travelocity ROI Score by Age
Travelocity's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Travelocity ROI Score by Usage
Travelocity's ROI score was rated 1.5 stars by customers who have used Travelocity's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Travelocity ROI Score by Industry
Travelocity's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Travelocity Pricing vs. Competitors
Compared to its competitors, Travelocity's ROI score is rated right above Hotwire.com, and is preceded by CheapOair.
| COMPANY | Pricing Score | |
|---|---|---|
| KAYAK | 3.5/5 |
| FlightHub | 3.2/5 |
| Expedia Group | 3.1/5 |
| CheapOair | 2.5/5 |
| Travelocity | 2/5 |
| Hotwire.com | 1.5/5 |
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Travelocity Customer Satisfaction (CSAT)
Travelocity Customer Satisfaction (CSAT) Score
23 / 100
Travelocity has an overall Customer Satisfaction score of 23 rated by its users and customers.
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Very Satisfied
13%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
3%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Travelocity Customer Satisfaction
Travelocity's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked Travelocity Customer Satisfaction the Highest
Ranked Travelocity Customer Satisfaction the Lowest
Travelocity Customer Satisfaction Score by Gender
Female customers rated Travelocity's Customer Satisfaction score 32 points higher than Male customers.
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11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Travelocity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Travelocity's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
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30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
70%
CSAT according to African American/Black
Travelocity's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Travelocity's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Travelocity Customer Satisfaction Score by Age
Travelocity's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Travelocity Customer Satisfaction Score by Usage
Travelocity's Customer Satisfaction score was rated the highest by customers who have used Travelocity's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Travelocity Customer Satisfaction Score by Industry
Travelocity's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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"title": "Travelocity Customer Satisfaction Score by Industry",
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}Travelocity Customer Satisfaction vs. Competitors
Compared to its competitors, Travelocity's Customer Satisfaction score is rated right above Hotwire.com, and is preceded by CheapOair.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KAYAK | 63% |
| FlightHub | 57% |
| Expedia Group | 55% |
| CheapOair | 33% |
| Travelocity | 23% |
| Hotwire.com | 10% |
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Travelocity Customer Service
2/5
Travelocity has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Travelocity's Customer Service
Address
3150 Sabre Dr., Southlake, TX
Website
http://travelocity.com
Quick Insights into Travelocity Customer Service
Travelocity's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Tech industry.
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Ranked Travelocity Customer Service the Highest
Ranked Travelocity Customer Service the Lowest
Travelocity Customer Service Score by Gender
Female customers rated Travelocity's Customer Service score 0.7 stars higher than Male customers.
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Male
1.5/5
Female
2.2/5
Travelocity Customer Service Score by Ethnicity
Travelocity's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Travelocity Customer Service Score by Age
Travelocity's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Travelocity Customer Service Score by Usage
Travelocity's Customer Service score was rated 1.5 stars by customers who have used Travelocity's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Travelocity Customer Service Score by Industry
Travelocity's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Travelocity Customer Service vs. Competitors
Compared to its competitors, Travelocity's Customer Service score is rated right above Hotwire.com, and is preceded by CheapOair.
| COMPANY | Customer Service Score | |
|---|---|---|
| KAYAK | 3.4/5 |
| FlightHub | 3.3/5 |
| Expedia Group | 3.1/5 |
| CheapOair | 2.5/5 |
| Travelocity | 2/5 |
| Hotwire.com | 1.5/5 |
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Travelocity as an Employer
Consumer vs. Employees
Travelocity scored a -54 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Travelocity would recommend the brand to a friend. ENPS measures how likely Travelocity employees would recommend working at Travelocity to a friend.
Net Promoter Score
-54
NPS Score
| 19% | Promoters |
|---|---|
| 8% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
