12
NPS
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FlightHub
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About FlightHub's Brand
FlightHub is Canada's fastest growing online travel company. Specializing in the best deals on flights.
Brand at a Glance
58%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
FlightHub NPS
FlightHub's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether FlightHub's customers would recommend using the product based on a scale of -100 to 100.
FlightHub Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
FlightHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 0 | Apr 2023 | 0 |
Oct 2023 -33 | Oct 2023 | -33 |
Feb 2024 -15 | Feb 2024 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2025 11 | Sep 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlightHub Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of FlightHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlightHub Product Quality
3.6/5
FlightHub has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FlightHub's overall Product Quality score rated by its users and customers.
FlightHub Product Information
FlightHub’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.flighthub.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Media
Social
Sports & Entertainment
Travel
FlightHub Pricing
FlightHub ROI & Value For Money
3.2/5
FlightHub has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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FlightHub Customer Satisfaction (CSAT)
FlightHub Customer Satisfaction (CSAT) Score
57 / 100
FlightHub has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FlightHub Customer Service
3.3/5
FlightHub has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About FlightHub's Customer Service
Website
http://www.flighthub.com
Phone Number
1-800-900-1431
FlightHub as an Employer
Consumer vs. Employees
FlightHub scored a 12 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of FlightHub would recommend the brand to a friend. ENPS measures how likely FlightHub employees would recommend working at FlightHub to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
