5
NPS
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Expedia Group
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About Expedia Group's Brand
At Expedia Group, we put people first. Our travelers, our teams and our partners are our priority because we recognize the importance of what we do. Our role is to make travel more accessible because it has the power to make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so. Among its major competitors, Expedia Group is ranked in 3rd place for NPS while Airbnb is 1st, and Tripadvisor is 2nd. Overall, Expedia Group has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $24.34B
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Expedia Group Ranking
- #3 / 4 of its competitors
Expedia Group NPS
Expedia Group's Net Promoter Score (NPS) is a 5 with 45% Promoters, 15% Passives, and 40% Detractors. Net Promoter Score tracks whether Expedia Group's customers would recommend using the product based on a scale of -100 to 100.
Expedia Group Overall NPS
| 45% | Promoters |
|---|---|
| 15% | Passives |
| 40% | Detractors |
Expedia Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 5 | Jan 2025 | 5 |
Feb 2025 7 | Feb 2025 | 7 |
Mar 2025 7 | Mar 2025 | 7 |
Apr 2025 7 | Apr 2025 | 7 |
May 2025 5 | May 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 5 | Jul 2025 | 5 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 5 | Sep 2025 | 5 |
Oct 2025 5 | Oct 2025 | 5 |
Nov 2025 5 | Nov 2025 | 5 |
Jan 2026 5 | Jan 2026 | 5 |
How Other Brands Compare
Expedia Group is ranked third for NPS among its competitors. Airbnb and Tripadvisor come in first and second, with Booking.com coming in at #4. Among those competitors, it is the second most valued company behind Booking.com.
Expedia Group |  Airbnb |  Tripadvisor |  Booking.com | |
| Global Ranking | #- | #78 | #369 | #588 |
| NPS | 5 | 24 | 21 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $24.34B | $18.00B | $4.86B | $97.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Expedia Group NPS by Gender
Female customers rated Expedia Group's NPS 14 points higher than Male customers.
Male
-22
Expedia Group's NPS was rated -22 by Male customers on Comparably.
32%
Promoters
14%
Passives
54%
Detractors
Female
-8
Expedia Group's NPS was rated -8 by Female customers on Comparably.
40%
Promoters
12%
Passives
48%
Detractors
Expedia Group NPS by Ethnicity
Expedia Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -37 | Caucasian | -37 |
Hispanic or Latino 22 | Hispanic or Latino | 22 |
African American/Black 12 | African American/Black | 12 |
Asian or Pacific Islander 22 | Asian or Pacific Islander | 22 |
Other -42 | Other | -42 |
Expedia Group NPS by Age
Expedia Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Expedia Group NPS by Usage
Expedia Group's NPS was rated the highest by customers who have used Expedia Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -6 | Less than 1 Year | -6 |
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years -23 | 5 to 10 Years | -23 |
Over 10 Years -46 | Over 10 Years | -46 |
Expedia Group NPS vs. Competitors
Compared to its competitors, Expedia Group's NPS is rated right above Booking.com, and is preceded by Tripadvisor.
| COMPANY | NPS Score | |
|---|---|---|
| Airbnb | 24 |
| Tripadvisor | 21 |
| Expedia Group | 5 |
| Booking.com | -1 |
 | Egencia | -14 |
 | Carnival Corporation | -15 |
 | Priceline.com | -69 |
Expedia Group Customer Reviews
Out of the 50 Expedia Group customer reviews 29 were positive and 21 were constructive. Expedia Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Expedia Group Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Expedia Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Expedia Group Customer Loyalty Score by Gender
Male customers rated Expedia Group's Customer Loyalty score 2% higher than Female customers.
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Male
72%
Yes
Female
70%
Yes
Expedia Group Customer Loyalty Score by Ethnicity
Expedia Group's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Expedia Group.
71
out of 100
Caucasian
84
out of 100
Hispanic or Latino
68
out of 100
African American/Black
66
out of 100
Asian or Pacific Islander
63
out of 100
Other
Expedia Group Customer Loyalty Score by Age
Expedia Group's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 57% | 18-25 | 57% |
26-30 74% | 26-30 | 74% |
31-35 60% | 31-35 | 60% |
36-40 74% | 36-40 | 74% |
41-45 75% | 41-45 | 75% |
46-50 69% | 46-50 | 69% |
51-55 86% | 51-55 | 86% |
56-60 66% | 56-60 | 66% |
61-65 84% | 61-65 | 84% |
66+ 65% | 66+ | 65% |
Expedia Group Customer Loyalty Score by Usage
Expedia Group's Customer Loyalty score was rated the highest by customers who have used Expedia Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Expedia Group Customer Loyalty Score by Industry
Expedia Group's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Legal industry customers.
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Expedia Group Customer Loyalty vs. Competitors
Compared to its competitors, Expedia Group's Customer Loyalty score is rated right above Tripadvisor, and is preceded by Egencia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Carnival Corporation | 86% |
| Airbnb | 76% |
| Egencia | 73% |
| Expedia Group | 71% |
| Tripadvisor | 69% |
| Booking.com | 68% |
| Priceline.com | 59% |
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Expedia Group Product Quality
3.2/5
Expedia Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Expedia Group Product Information
Expedia Group’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Expedia Group's product the highest. Reviewers from the Tech industry rated Expedia Group the lowest at 3.1.
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Travel
Quick Insights into Expedia Group Product Quality
Expedia Group's Product Quality score was rated highest by customers who have used Expedia Group's products/services for 1 to 2 Years, and rated lowest by customers from the Legal industry.
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Ranked Expedia Group Product Quality the Highest
Ranked Expedia Group Product Quality the Lowest
Expedia Group Product Quality Score by Gender
Female customers rated Expedia Group's Product Quality score 0.4 stars higher than Male customers.
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Male
2.6/5
Female
3/5
Expedia Group Product Quality Score by Ethnicity
Expedia Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 2.2 | Other | 2.2 |
Expedia Group Product Quality Score by Age
Expedia Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.8 | 41-45 | 2.8 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.6 | 66+ | 1.6 |
Expedia Group Product Quality Score by Usage
Expedia Group's Product Quality score was rated the highest by customers who have used Expedia Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Expedia Group Product Quality Score by Industry
Expedia Group's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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Expedia Group Product Quality vs. Competitors
Compared to its competitors, Expedia Group's Product Quality score is rated right above Booking.com, and is preceded by Airbnb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tripadvisor | 4/5 |
| Airbnb | 3.7/5 |
| Expedia Group | 3.2/5 |
| Booking.com | 3.1/5 |
| Carnival Corporation | 3.1/5 |
| Egencia | 2.4/5 |
| Priceline.com | 1.5/5 |
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Expedia Group Pricing
Expedia Group ROI & Value For Money
3.1/5
Expedia Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Expedia Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Construction industry think that they had the lowest ROI from Expedia Group.
Quick Insights into Expedia Group ROI
Expedia Group's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Construction industry.
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Ranked Expedia Group ROI the Highest
Ranked Expedia Group ROI the Lowest
Expedia Group ROI Score by Gender
Female customers rated Expedia Group's ROI score 0.3 stars higher than Male customers.
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Male
2.6/5
Female
2.9/5
Expedia Group ROI Score by Ethnicity
Expedia Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.3 | Other | 2.3 |
Expedia Group ROI Score by Age
Expedia Group's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Expedia Group ROI Score by Usage
Expedia Group's ROI score was rated the highest by customers who have used Expedia Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Expedia Group ROI Score by Industry
Expedia Group's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Construction industry customers.
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Expedia Group Pricing vs. Competitors
Compared to its competitors, Expedia Group's ROI score is rated right above Booking.com, and is preceded by Carnival Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Tripadvisor | 3.8/5 |
| Airbnb | 3.5/5 |
| Carnival Corporation | 3.2/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 3/5 |
| Egencia | 2.2/5 |
| Priceline.com | 1.5/5 |
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Expedia Group Customer Satisfaction (CSAT)
Expedia Group Customer Satisfaction (CSAT) Score
56 / 100
Expedia Group has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
31%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Expedia Group Customer Satisfaction
Expedia Group's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Legal industry.
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Ranked Expedia Group Customer Satisfaction the Highest
Ranked Expedia Group Customer Satisfaction the Lowest
Expedia Group Customer Satisfaction Score by Gender
Female customers rated Expedia Group's Customer Satisfaction score 15 points higher than Male customers.
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37 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 9% | |
Very Dissatisfied | 47% |
52 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 6% | |
Very Dissatisfied | 34% |
Expedia Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Expedia Group's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
19%
Satisfied
12%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
54%
CSAT according to Hispanic or Latino
Expedia Group's Customer Satisfaction (CSAT) score was rated 63% according to Hispanic or Latino users and customers.
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63 / 100
Very Satisfied
27%
Satisfied
36%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
27%
CSAT according to African American/Black
Expedia Group's Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.
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53 / 100
Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
27%
CSAT according to Asian or Pacific Islander
Expedia Group's Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.
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73 / 100
Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
Expedia Group's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
19%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
46%
Expedia Group Customer Satisfaction Score by Age
Expedia Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 64% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 61% | |||||||||||||||
| 41-45 | 43% | |||||||||||||||
| 46-50 | 56% | |||||||||||||||
| 51-55 | 35% | |||||||||||||||
| 56-60 | 31% | |||||||||||||||
| 61-65 | 18% | |||||||||||||||
| 66+ | 6% |
Expedia Group Customer Satisfaction Score by Usage
Expedia Group's Customer Satisfaction score was rated the highest by customers who have used Expedia Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Expedia Group Customer Satisfaction Score by Industry
Expedia Group's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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{
"title": "Expedia Group Customer Satisfaction Score by Industry",
"text": "Expedia Group's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 53,
"stars": 0,
"csatScore": 53,
"text": "Expedia Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 53
},
{
"label": "Accounting",
"groupId": 495,
"score": 77,
"stars": 0,
"csatScore": 77,
"text": "Expedia Group's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 77
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Expedia Group's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 86,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 86
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 26,
"stars": 0,
"csatScore": 26,
"text": "Expedia Group's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 26
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Expedia Group's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Expedia Group's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Expedia Group's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consulting",
"groupId": 511,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Expedia Group's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Expedia Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Expedia Group's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 18,
"stars": 0,
"csatScore": 18,
"text": "Expedia Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 18
},
{
"label": "Hospitality",
"groupId": 523,
"score": 45,
"stars": 0,
"csatScore": 45,
"text": "Expedia Group's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 45
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Expedia Group's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Travel and Hospitality",
"groupId": 530,
"score": 56,
"stars": 0,
"csatScore": 56,
"text": "Expedia Group's Customer Satisfaction score is rated by Travel and Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 56
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Expedia Group's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
}
]
}Expedia Group Customer Satisfaction vs. Competitors
Compared to its competitors, Expedia Group's Customer Satisfaction score is rated right above Booking.com, and is preceded by Carnival Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tripadvisor | 78% |
| Airbnb | 72% |
| Carnival Corporation | 60% |
| Expedia Group | 55% |
| Booking.com | 54% |
| Egencia | 28% |
| Priceline.com | 16% |
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Expedia Group Customer Service
3.1/5
Expedia Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Expedia Group's Customer Service
Address
1111 Expedia Group Way W, Seattle, WA 98119
Website
https://www.expediagroup.com/
Phone Number
206.481.7200
Expedia Group's Social Links
Quick Insights into Expedia Group Customer Service
Expedia Group's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Legal industry.
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Ranked Expedia Group Customer Service the Highest
Ranked Expedia Group Customer Service the Lowest
Expedia Group Customer Service Score by Gender
Female customers rated Expedia Group's Customer Service score 0.3 stars higher than Male customers.
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Male
2.6/5
Female
2.9/5
Expedia Group Customer Service Score by Ethnicity
Expedia Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.1 | Other | 2.1 |
Expedia Group Customer Service Score by Age
Expedia Group's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Expedia Group Customer Service Score by Usage
Expedia Group's Customer Service score was rated the highest by customers who have used Expedia Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Expedia Group Customer Service Score by Industry
Expedia Group's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.
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Expedia Group Customer Service vs. Competitors
Compared to its competitors, Expedia Group's Customer Service score is rated right above Carnival Corporation, and is preceded by Airbnb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tripadvisor | 3.7/5 |
| Airbnb | 3.5/5 |
| Expedia Group | 3.1/5 |
| Carnival Corporation | 3/5 |
| Booking.com | 2.9/5 |
| Egencia | 1.9/5 |
| Priceline.com | 1.5/5 |
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Expedia Group as an Employer
4.0/5
Expedia Group has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Expedia Group scored a 5 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Expedia Group would recommend the brand to a friend. ENPS measures how likely Expedia Group employees would recommend working at Expedia Group to a friend.
Net Promoter Score
5
NPS Score
| 45% | Promoters |
|---|---|
| 15% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 45% | Promoters |
|---|---|
| 26% | Passive |
| 29% | Detractors |
