-69
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Priceline.com
Marketing or Exec? Claim Your Free Account
About Priceline.com's Brand
Priceline is a travel-related deal search technology enabling travelers to find travel and lodging deals and discounts. Among its major competitors, Priceline.com is ranked in 6th place for NPS while Tripadvisor is 1st, and SAP Concur is 2nd.Their current valuation is $97.57B
Brand at a Glance
59%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Priceline.com CMO
Priceline.com Ranking
- #4 / 4 of its competitors
Priceline.com NPS
Priceline.com's Net Promoter Score (NPS) is a -69 with 13% Promoters, 5% Passives, and 82% Detractors. Net Promoter Score tracks whether Priceline.com's customers would recommend using the product based on a scale of -100 to 100.
Priceline.com Overall NPS
| 13% | Promoters |
|---|---|
| 5% | Passives |
| 82% | Detractors |
Priceline.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -70 | Oct 2024 | -70 |
Nov 2024 -68 | Nov 2024 | -68 |
Dec 2024 -70 | Dec 2024 | -70 |
Jan 2025 -70 | Jan 2025 | -70 |
Feb 2025 -70 | Feb 2025 | -70 |
May 2025 -68 | May 2025 | -68 |
Jul 2025 -68 | Jul 2025 | -68 |
Aug 2025 -70 | Aug 2025 | -70 |
Sep 2025 -70 | Sep 2025 | -70 |
Oct 2025 -70 | Oct 2025 | -70 |
Nov 2025 -70 | Nov 2025 | -70 |
Dec 2025 -70 | Dec 2025 | -70 |
How Other Brands Compare
Priceline.com is ranked #4 for NPS among its competitors. Tripadvisor and SAP Concur come in first and second, with Booking.com coming in at third. Among those competitors, it is the third most valued company behind SAP Concur.
Priceline.com |  Tripadvisor |  SAP Concur |  Booking.com | |
| Global Ranking | #- | #369 | #453 | #588 |
| NPS | -69 | 21 | 15 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $97.57B | $4.86B | $136.17B | $97.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Priceline.com NPS by Gender
Male customers rated Priceline.com's NPS 5 points higher than Female customers.
Male
-81
Priceline.com's NPS was rated -81 by Male customers on Comparably.
9%
Promoters
1%
Passives
90%
Detractors
Female
-86
Priceline.com's NPS was rated -86 by Female customers on Comparably.
5%
Promoters
4%
Passives
91%
Detractors
Priceline.com NPS by Ethnicity
Priceline.com's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Hispanic or Latino -72 | Hispanic or Latino | -72 |
African American/Black -88 | African American/Black | -88 |
Asian or Pacific Islander -46 | Asian or Pacific Islander | -46 |
Native American -100 | Native American | -100 |
Other -93 | Other | -93 |
Priceline.com NPS by Age
Priceline.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Priceline.com NPS by Usage
Priceline.com's NPS was rated the highest by customers who have used Priceline.com's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -79 | 1 to 2 Years | -79 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -79 | 5 to 10 Years | -79 |
Over 10 Years -92 | Over 10 Years | -92 |
Priceline.com NPS vs. Competitors
Compared to its competitors, Priceline.com's NPS is rated right above Extended Stay America, and is preceded by CheapOair.
| COMPANY | NPS Score | |
|---|---|---|
| Tripadvisor | 21 |
| SAP Concur | 15 |
 | Expedia Group | 5 |
| Booking.com | -1 |
 | CheapOair | -34 |
| Priceline.com | -69 |
 | Extended Stay America | -74 |
Priceline.com Customer Reviews
Out of the 52 Priceline.com customer reviews 4 were positive and 48 were constructive. Priceline.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Priceline.com Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Priceline.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Priceline.com Customer Loyalty Score by Gender
Female customers rated Priceline.com's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Priceline.com.
Male
58%
Yes
Female
61%
Yes
Priceline.com Customer Loyalty Score by Ethnicity
Priceline.com's Customer Loyalty score was rated the highest by Native American customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Priceline.com.
59
out of 100
Caucasian
61
out of 100
Hispanic or Latino
55
out of 100
African American/Black
75
out of 100
Asian or Pacific Islander
100
out of 100
Native American
62
out of 100
Other
Priceline.com Customer Loyalty Score by Age
Priceline.com's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Priceline.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
26-30 61% | 26-30 | 61% |
31-35 51% | 31-35 | 51% |
36-40 72% | 36-40 | 72% |
41-45 70% | 41-45 | 70% |
46-50 61% | 46-50 | 61% |
51-55 53% | 51-55 | 53% |
56-60 73% | 56-60 | 73% |
61-65 49% | 61-65 | 49% |
66+ 51% | 66+ | 51% |
Priceline.com Customer Loyalty Score by Usage
Priceline.com's Customer Loyalty score was rated the highest by customers who have used Priceline.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Priceline.com Customer Loyalty Score by Industry
Priceline.com's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Priceline.com Customer Loyalty vs. Competitors
Compared to its competitors, Priceline.com's Customer Loyalty score is rated right below Extended Stay America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SAP Concur | 75% |
| Expedia Group | 71% |
| Tripadvisor | 69% |
| Booking.com | 68% |
| CheapOair | 68% |
| Extended Stay America | 64% |
| Priceline.com | 59% |
Unlock Priceline.com Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Priceline.com Customer Loyalty vs. Competitors data and gain insights into your customers today.
Priceline.com Product Quality
1.5/5
Priceline.com has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Priceline.com's overall Product Quality score rated by its users and customers.
Priceline.com Product Information
Priceline.com’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Priceline.com's product the highest. Reviewers from the Tech industry rated Priceline.com the lowest at 1.5.
- Website
- http://priceline.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Internet
Consumer Services
Mobile App
Productivity
SaaS
Social
Travel
Quick Insights into Priceline.com Product Quality
Priceline.com's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Priceline.com's Product Quality.
Ranked Priceline.com Product Quality the Highest
Ranked Priceline.com Product Quality the Lowest
Priceline.com Product Quality Score by Gender
Priceline.com's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Priceline.com.
Male
1.5/5
Female
1.5/5
Priceline.com Product Quality Score by Ethnicity
Priceline.com's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Priceline.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Priceline.com Product Quality Score by Age
Priceline.com's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Priceline.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 1.6 | 26-30 | 1.6 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Priceline.com Product Quality Score by Usage
Priceline.com's Product Quality score was rated 1.5 stars by customers who have used Priceline.com's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Priceline.com Product Quality Score by Industry
Priceline.com's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Priceline.com Product Quality vs. Competitors
Compared to its competitors, Priceline.com's Product Quality score is rated right below Extended Stay America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tripadvisor | 4/5 |
| SAP Concur | 3.7/5 |
| Expedia Group | 3.2/5 |
| Booking.com | 3.1/5 |
| CheapOair | 2.5/5 |
| Extended Stay America | 1.5/5 |
| Priceline.com | 1.5/5 |
Unlock Priceline.com Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Priceline.com Product Quality vs. Competitors data and gain insights into your customers today.
Priceline.com Pricing
Priceline.com ROI & Value For Money
1.5/5
Priceline.com has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Priceline.com's overall ROI score rated by its users and customers.
Priceline.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Accounting industry think that they had the lowest ROI from Priceline.com.
Quick Insights into Priceline.com ROI
Priceline.com's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Priceline.com's ROI score.
Ranked Priceline.com ROI the Highest
Ranked Priceline.com ROI the Lowest
Priceline.com ROI Score by Gender
Priceline.com's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Priceline.com.
Male
1.5/5
Female
1.5/5
Priceline.com ROI Score by Ethnicity
Priceline.com's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Priceline.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Priceline.com ROI Score by Age
Priceline.com's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Priceline.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Priceline.com ROI Score by Usage
Priceline.com's ROI score was rated 1.5 stars by customers who have used Priceline.com's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Priceline.com ROI Score by Industry
Priceline.com's ROI score was rated the highest by Hospitality industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Priceline.com Pricing vs. Competitors
Compared to its competitors, Priceline.com's ROI score is rated right above Extended Stay America, and is preceded by CheapOair.
| COMPANY | Pricing Score | |
|---|---|---|
| Tripadvisor | 3.8/5 |
| SAP Concur | 3.4/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 3/5 |
| CheapOair | 2.5/5 |
| Priceline.com | 1.5/5 |
| Extended Stay America | 1.5/5 |
Unlock Priceline.com ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Priceline.com ROI vs. Competitors data and gain insights into your customers today.
Priceline.com Customer Satisfaction (CSAT)
Priceline.com Customer Satisfaction (CSAT) Score
15 / 100
Priceline.com has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
3%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Priceline.com Customer Satisfaction
Priceline.com's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Native American customers.
Sign Up to unlock insights into how customers have ranked Priceline.com's Customer Satisfaction.
Ranked Priceline.com Customer Satisfaction the Highest
Ranked Priceline.com Customer Satisfaction the Lowest
Priceline.com Customer Satisfaction Score by Gender
Female customers rated Priceline.com's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Priceline.com.
11 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 75% |
12 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 6% | |
Very Dissatisfied | 80% |
Priceline.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Priceline.com's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Priceline.com.
11 / 100
Very Satisfied
10%
Satisfied
1%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
8%
Very Dissatisfied
79%
CSAT according to Hispanic or Latino
Priceline.com's Customer Satisfaction (CSAT) score was rated 16% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Priceline.com.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to African American/Black
Priceline.com's Customer Satisfaction (CSAT) score was rated 6% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Priceline.com.
6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
72%
CSAT according to Asian or Pacific Islander
Priceline.com's Customer Satisfaction (CSAT) score was rated 36% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Priceline.com.
36 / 100
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
55%
CSAT according to Native American
Priceline.com's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Priceline.com.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Priceline.com's Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Priceline.com.
11 / 100
Very Satisfied
6%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
83%
Priceline.com Customer Satisfaction Score by Age
Priceline.com's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Priceline.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 22% | |||||||||||||||
| 41-45 | 4% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 9% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 4% | |||||||||||||||
| 66+ | 6% |
Priceline.com Customer Satisfaction Score by Usage
Priceline.com's Customer Satisfaction score was rated the highest by customers who have used Priceline.com's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Priceline.com Customer Satisfaction Score by Industry
Priceline.com's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Priceline.com Customer Satisfaction Score by Industry",
"text": "Priceline.com's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Priceline.com's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Priceline.com's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Priceline.com's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Priceline.com's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 12,
"stars": 0,
"csatScore": 12,
"text": "Priceline.com's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Priceline.com's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Priceline.com's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Priceline.com's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Priceline.com's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 6,
"stars": 0,
"csatScore": 6,
"text": "Priceline.com's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 6
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Priceline.com's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Priceline.com's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Priceline.com's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Priceline.com's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Priceline.com's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Priceline.com's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
}
]
}Priceline.com Customer Satisfaction vs. Competitors
Compared to its competitors, Priceline.com's Customer Satisfaction score is rated right above Extended Stay America, and is preceded by CheapOair.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tripadvisor | 78% |
| SAP Concur | 66% |
| Expedia Group | 55% |
| Booking.com | 54% |
| CheapOair | 33% |
| Priceline.com | 16% |
| Extended Stay America | 16% |
Unlock Priceline.com Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Priceline.com Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Priceline.com Customer Service
1.5/5
Priceline.com has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Priceline.com's overall Customer Service score rated by its users and customers.
About Priceline.com's Customer Service
Address
800 Connecticut Avenue, Norwalk, CT 06854
Website
http://priceline.com
Quick Insights into Priceline.com Customer Service
Priceline.com's Customer Service score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Priceline.com's Customer Service score.
Ranked Priceline.com Customer Service the Highest
Ranked Priceline.com Customer Service the Lowest
Priceline.com Customer Service Score by Gender
Priceline.com's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Priceline.com.
Male
1.5/5
Female
1.5/5
Priceline.com Customer Service Score by Ethnicity
Priceline.com's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Priceline.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Priceline.com Customer Service Score by Age
Priceline.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Priceline.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Priceline.com Customer Service Score by Usage
Priceline.com's Customer Service score was rated 1.5 stars by customers who have used Priceline.com's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Priceline.com Customer Service Score by Industry
Priceline.com's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Priceline.com Customer Service vs. Competitors
Compared to its competitors, Priceline.com's Customer Service score is rated right below Extended Stay America.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tripadvisor | 3.7/5 |
| SAP Concur | 3.4/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 2.9/5 |
| CheapOair | 2.5/5 |
| Extended Stay America | 1.6/5 |
| Priceline.com | 1.5/5 |
Unlock Priceline.com Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Priceline.com Customer Service vs. Competitors data and gain insights into your customers today.
Priceline.com as an Employer
2.5/5
Priceline.com has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Priceline.com scored a -69 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Priceline.com would recommend the brand to a friend. ENPS measures how likely Priceline.com employees would recommend working at Priceline.com to a friend.
Net Promoter Score
-69
NPS Score
| 13% | Promoters |
|---|---|
| 5% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
