-74
NPS
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Extended Stay America
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About Extended Stay America's Brand
Extended Stay America is a chain of hotels specialized in providing business and leisure travelers a functional hotel suite. Among its major competitors, Extended Stay America is ranked in 5th place for NPS while Airbnb is 1st, and Booking.com is 2nd.Their current market cap is $3.60B
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
Extended Stay America Ranking
- #4 / 4 of its competitors
Extended Stay America NPS
Extended Stay America's Net Promoter Score (NPS) is a -74 with 11% Promoters, 4% Passives, and 85% Detractors. Net Promoter Score tracks whether Extended Stay America's customers would recommend using the product based on a scale of -100 to 100.
Extended Stay America Overall NPS
| 11% | Promoters |
|---|---|
| 4% | Passives |
| 85% | Detractors |
Extended Stay America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -78 | Dec 2024 | -78 |
Jan 2025 -78 | Jan 2025 | -78 |
Feb 2025 -78 | Feb 2025 | -78 |
Mar 2025 -78 | Mar 2025 | -78 |
Apr 2025 -78 | Apr 2025 | -78 |
May 2025 -76 | May 2025 | -76 |
Jun 2025 -76 | Jun 2025 | -76 |
Jul 2025 -76 | Jul 2025 | -76 |
Aug 2025 -76 | Aug 2025 | -76 |
Sep 2025 -74 | Sep 2025 | -74 |
Nov 2025 -74 | Nov 2025 | -74 |
Jan 2026 -74 | Jan 2026 | -74 |
How Other Brands Compare
Extended Stay America is ranked #4 for NPS among its competitors. Airbnb and Booking.com come in first and second, with Choice Hotels coming in at third. Among those competitors, it is the lowest valued company behind Booking.com.
Extended Stay America |  Airbnb |  Choice Hotels |  Booking.com | |
| Global Ranking | #- | #78 | #461 | #588 |
| NPS | -74 | 24 | -29 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.60B | $18.00B | $6.16B | $97.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extended Stay America NPS by Gender
Female customers rated Extended Stay America's NPS 2 points higher than Male customers.
Male
-84
Extended Stay America's NPS was rated -84 by Male customers on Comparably.
7%
Promoters
2%
Passives
91%
Detractors
Female
-82
Extended Stay America's NPS was rated -82 by Female customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
Extended Stay America NPS by Ethnicity
Extended Stay America's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -73 | Caucasian | -73 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -90 | African American/Black | -90 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other -100 | Other | -100 |
Extended Stay America NPS by Age
Extended Stay America's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Extended Stay America NPS by Usage
Extended Stay America's NPS was rated the highest by customers who have used Extended Stay America's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -73 | 1 to 2 Years | -73 |
2 to 5 Years -82 | 2 to 5 Years | -82 |
5 to 10 Years -74 | 5 to 10 Years | -74 |
Over 10 Years -100 | Over 10 Years | -100 |
Extended Stay America NPS vs. Competitors
Compared to its competitors, Extended Stay America's NPS is rated right above La Quinta Holdings, and is preceded by Priceline.com.
| COMPANY | NPS Score | |
|---|---|---|
| Airbnb | 24 |
| Booking.com | -1 |
| Choice Hotels | -29 |
 | Priceline.com | -69 |
| Extended Stay America | -74 |
 | La Quinta Holdings | -91 |
 | FabHotels | -100 |
Extended Stay America Customer Reviews
Out of the 24 Extended Stay America customer reviews 2 were positive and 22 were constructive. Extended Stay America customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Extended Stay America Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Extended Stay America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Extended Stay America Customer Loyalty Score by Gender
Female customers rated Extended Stay America's Customer Loyalty score 9% higher than Male customers.
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Male
59%
Yes
Female
68%
Yes
Extended Stay America Customer Loyalty Score by Ethnicity
Extended Stay America's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Extended Stay America.
63
out of 100
Caucasian
84
out of 100
Hispanic or Latino
87
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
53
out of 100
Other
Extended Stay America Customer Loyalty Score by Age
Extended Stay America's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 87% | 26-30 | 87% |
31-35 87% | 31-35 | 87% |
36-40 62% | 36-40 | 62% |
41-45 66% | 41-45 | 66% |
46-50 55% | 46-50 | 55% |
51-55 62% | 51-55 | 62% |
56-60 46% | 56-60 | 46% |
61-65 73% | 61-65 | 73% |
66+ 50% | 66+ | 50% |
Extended Stay America Customer Loyalty Score by Usage
Extended Stay America's Customer Loyalty score was rated the highest by customers who have used Extended Stay America's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Extended Stay America Customer Loyalty Score by Industry
Extended Stay America's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Legal industry customers.
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Extended Stay America Customer Loyalty vs. Competitors
Compared to its competitors, Extended Stay America's Customer Loyalty score is rated right above Priceline.com, and is preceded by La Quinta Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FabHotels | 100% |
| Choice Hotels | 83% |
| Airbnb | 76% |
| Booking.com | 68% |
| La Quinta Holdings | 67% |
| Extended Stay America | 64% |
| Priceline.com | 59% |
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Extended Stay America Product Quality
1.5/5
Extended Stay America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Extended Stay America Product Information
Extended Stay America’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Extended Stay America's product the highest. Reviewers from the Tech industry rated Extended Stay America the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Quick Insights into Extended Stay America Product Quality
Extended Stay America's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.
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Ranked Extended Stay America Product Quality the Highest
Ranked Extended Stay America Product Quality the Lowest
Extended Stay America Product Quality Score by Gender
Extended Stay America's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Extended Stay America Product Quality Score by Ethnicity
Extended Stay America's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Extended Stay America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Extended Stay America Product Quality Score by Age
Extended Stay America's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Extended Stay America Product Quality Score by Usage
Extended Stay America's Product Quality score was rated 1.5 stars by customers who have used Extended Stay America's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Extended Stay America Product Quality Score by Industry
Extended Stay America's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Extended Stay America Product Quality vs. Competitors
Compared to its competitors, Extended Stay America's Product Quality score is rated right above Priceline.com, and is preceded by Choice Hotels.
| COMPANY | Product Quality Score | |
|---|---|---|
| FabHotels | 4.5/5 |
| Airbnb | 3.7/5 |
| Booking.com | 3.1/5 |
| Choice Hotels | 2.5/5 |
| Extended Stay America | 1.5/5 |
| Priceline.com | 1.5/5 |
| La Quinta Holdings | 1.5/5 |
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Extended Stay America Pricing
Extended Stay America ROI & Value For Money
1.5/5
Extended Stay America has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Extended Stay America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Extended Stay America.
Quick Insights into Extended Stay America ROI
Extended Stay America's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.
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Ranked Extended Stay America ROI the Highest
Ranked Extended Stay America ROI the Lowest
Extended Stay America ROI Score by Gender
Extended Stay America's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Extended Stay America ROI Score by Ethnicity
Extended Stay America's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Extended Stay America ROI Score by Age
Extended Stay America's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Extended Stay America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Extended Stay America ROI Score by Usage
Extended Stay America's ROI score was rated the highest by customers who have used Extended Stay America's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Extended Stay America ROI Score by Industry
Extended Stay America's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Extended Stay America Pricing vs. Competitors
Compared to its competitors, Extended Stay America's ROI score is rated right above La Quinta Holdings, and is preceded by Priceline.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Airbnb | 3.5/5 |
| Booking.com | 3/5 |
| Choice Hotels | 2.7/5 |
| FabHotels | 2.5/5 |
| Priceline.com | 1.5/5 |
| Extended Stay America | 1.5/5 |
| La Quinta Holdings | 1.5/5 |
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Extended Stay America Customer Satisfaction (CSAT)
Extended Stay America Customer Satisfaction (CSAT) Score
16 / 100
Extended Stay America has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
6%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
18%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Extended Stay America Customer Satisfaction
Extended Stay America's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Extended Stay America's products/services for Over 10 Years.
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Ranked Extended Stay America Customer Satisfaction the Highest
Ranked Extended Stay America Customer Satisfaction the Lowest
Extended Stay America Customer Satisfaction Score by Gender
Female customers rated Extended Stay America's Customer Satisfaction score 7 points higher than Male customers.
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8 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 77% |
15 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 15% | |
Very Dissatisfied | 61% |
Extended Stay America Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Extended Stay America's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
14%
Very Dissatisfied
66%
CSAT according to Hispanic or Latino
Extended Stay America's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
91%
CSAT according to African American/Black
Extended Stay America's Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.
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10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
26%
Very Dissatisfied
64%
CSAT according to Asian or Pacific Islander
Extended Stay America's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Extended Stay America's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Extended Stay America.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
70%
Extended Stay America Customer Satisfaction Score by Age
Extended Stay America's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% | |||||||||||||||
| 31-35 | 5% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 11% |
Extended Stay America Customer Satisfaction Score by Usage
Extended Stay America's Customer Satisfaction score was rated the highest by customers who have used Extended Stay America's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Extended Stay America Customer Satisfaction Score by Industry
Extended Stay America's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Non-Profit industry customers.
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{
"title": "Extended Stay America Customer Satisfaction Score by Industry",
"text": "Extended Stay America's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Non-Profit industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Extended Stay America's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Accounting",
"groupId": 495,
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"csatScore": 14,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
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"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Extended Stay America's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Construction",
"groupId": 510,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Extended Stay America's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Consulting",
"groupId": 511,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extended Stay America's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extended Stay America's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 6,
"stars": 0,
"csatScore": 6,
"text": "Extended Stay America's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 6
},
{
"label": "Hospitality",
"groupId": 523,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Extended Stay America's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extended Stay America's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Extended Stay America's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Extended Stay America's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}Extended Stay America Customer Satisfaction vs. Competitors
Compared to its competitors, Extended Stay America's Customer Satisfaction score is rated right above La Quinta Holdings, and is preceded by Priceline.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FabHotels | 100% |
| Airbnb | 72% |
| Booking.com | 54% |
| Choice Hotels | 38% |
| Priceline.com | 16% |
| Extended Stay America | 16% |
| La Quinta Holdings | 7% |
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Extended Stay America Customer Service
1.6/5
Extended Stay America has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Extended Stay America's Customer Service
Address
Charlotte, NC
Website
http://extendedstayamerica.com
Phone Number
980-345-1600
Quick Insights into Extended Stay America Customer Service
Extended Stay America's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Tech industry.
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Ranked Extended Stay America Customer Service the Highest
Ranked Extended Stay America Customer Service the Lowest
Extended Stay America Customer Service Score by Gender
Extended Stay America's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Extended Stay America Customer Service Score by Ethnicity
Extended Stay America's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Extended Stay America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Extended Stay America Customer Service Score by Age
Extended Stay America's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.6 | 26-30 | 1.6 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.8 | 56-60 | 2.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Extended Stay America Customer Service Score by Usage
Extended Stay America's Customer Service score was rated the highest by customers who have used Extended Stay America's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Extended Stay America Customer Service Score by Industry
Extended Stay America's Customer Service score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Extended Stay America Customer Service vs. Competitors
Compared to its competitors, Extended Stay America's Customer Service score is rated right above Priceline.com, and is preceded by FabHotels.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbnb | 3.5/5 |
| Booking.com | 2.9/5 |
| Choice Hotels | 2.6/5 |
| FabHotels | 2.5/5 |
| Extended Stay America | 1.6/5 |
| Priceline.com | 1.5/5 |
| La Quinta Holdings | 1.5/5 |
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Extended Stay America as an Employer
2.4/5
Extended Stay America has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Extended Stay America
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Extended Stay America scored a -74 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Extended Stay America would recommend the brand to a friend. ENPS measures how likely Extended Stay America employees would recommend working at Extended Stay America to a friend.
Net Promoter Score
-74
NPS Score
| 11% | Promoters |
|---|---|
| 4% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 26% | Promoters |
|---|---|
| 8% | Passive |
| 66% | Detractors |
