-91
NPS
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La Quinta Holdings
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About La Quinta Holdings' Brand
La Quinta Inns and Suites provides quality hotel accommodations for business and leisure travelers across the United States.
Brand at a Glance
67%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
La Quinta Holdings NPS
La Quinta Holdings's Net Promoter Score (NPS) is a -91 with 3% Promoters, 3% Passives, and 94% Detractors. Net Promoter Score tracks whether La Quinta Holdings's customers would recommend using the product based on a scale of -100 to 100.
La Quinta Holdings Overall NPS
| 3% | Promoters |
|---|---|
| 3% | Passives |
| 94% | Detractors |
La Quinta Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -89 | Apr 2024 | -89 |
May 2024 -89 | May 2024 | -89 |
Jul 2024 -89 | Jul 2024 | -89 |
Aug 2024 -90 | Aug 2024 | -90 |
Sep 2024 -92 | Sep 2024 | -92 |
Oct 2024 -90 | Oct 2024 | -90 |
Jan 2025 -90 | Jan 2025 | -90 |
Feb 2025 -90 | Feb 2025 | -90 |
Mar 2025 -90 | Mar 2025 | -90 |
Apr 2025 -93 | Apr 2025 | -93 |
Jun 2025 -93 | Jun 2025 | -93 |
Sep 2025 -93 | Sep 2025 | -93 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
La Quinta Holdings NPS by Gender
Male customers rated La Quinta Holdings's NPS 4 points higher than Female customers.
Male
-87
La Quinta Holdings's NPS was rated -87 by Male customers on Comparably.
0%
Promoters
13%
Passives
87%
Detractors
Female
-91
La Quinta Holdings's NPS was rated -91 by Female customers on Comparably.
3%
Promoters
3%
Passives
94%
Detractors
La Quinta Holdings NPS by Ethnicity
La Quinta Holdings's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -82 | African American/Black | -82 |
Other -100 | Other | -100 |
La Quinta Holdings NPS by Age
La Quinta Holdings's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
La Quinta Holdings NPS by Usage
La Quinta Holdings's NPS was rated the highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
La Quinta Holdings Customer Reviews
Out of the 6 La Quinta Holdings customer reviews 1 was positive and 5 were constructive. La Quinta Holdings customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
La Quinta Holdings Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of La Quinta Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
La Quinta Holdings Customer Loyalty Score by Gender
Female customers rated La Quinta Holdings's Customer Loyalty score 12% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of La Quinta Holdings.
Male
55%
Yes
Female
67%
Yes
La Quinta Holdings Customer Loyalty Score by Ethnicity
La Quinta Holdings's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of La Quinta Holdings.
66
out of 100
Caucasian
70
out of 100
Hispanic or Latino
59
out of 100
African American/Black
55
out of 100
Other
La Quinta Holdings Customer Loyalty Score by Age
La Quinta Holdings's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of La Quinta Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 80% | 31-35 | 80% |
36-40 10% | 36-40 | 10% |
46-50 100% | 46-50 | 100% |
51-55 33% | 51-55 | 33% |
56-60 70% | 56-60 | 70% |
61-65 78% | 61-65 | 78% |
66+ 70% | 66+ | 70% |
La Quinta Holdings Customer Loyalty Score by Usage
La Quinta Holdings's Customer Loyalty score was rated the highest by customers who have used La Quinta Holdings's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
La Quinta Holdings Customer Loyalty Score by Industry
La Quinta Holdings's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
La Quinta Holdings Product Quality
1.5/5
La Quinta Holdings has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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La Quinta Holdings Product Information
La Quinta Holdings’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated La Quinta Holdings's product the highest.
- Website
- http://www.lq.com/lq/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Real Estate
Travel
Quick Insights into La Quinta Holdings Product Quality
La Quinta Holdings's Product Quality score was rated highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used La Quinta Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked La Quinta Holdings' Product Quality.
Ranked La Quinta Holdings Product Quality the Highest
Ranked La Quinta Holdings Product Quality the Lowest
La Quinta Holdings Product Quality Score by Gender
La Quinta Holdings's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of La Quinta Holdings.
Male
1.5/5
Female
1.5/5
La Quinta Holdings Product Quality Score by Ethnicity
La Quinta Holdings's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of La Quinta Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
La Quinta Holdings Product Quality Score by Age
La Quinta Holdings's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of La Quinta Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
La Quinta Holdings Product Quality Score by Usage
La Quinta Holdings's Product Quality score was rated the highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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La Quinta Holdings Product Quality Score by Industry
La Quinta Holdings's Product Quality score was rated 1.5 stars by both Business and Consumer Services and Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
La Quinta Holdings Pricing
La Quinta Holdings ROI & Value For Money
1.5/5
La Quinta Holdings has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock La Quinta Holdings' overall ROI score rated by its users and customers.
La Quinta Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into La Quinta Holdings ROI
La Quinta Holdings's ROI score was rated highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used La Quinta Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked La Quinta Holdings' ROI score.
Ranked La Quinta Holdings ROI the Highest
Ranked La Quinta Holdings ROI the Lowest
La Quinta Holdings ROI Score by Gender
La Quinta Holdings's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of La Quinta Holdings.
Male
1.5/5
Female
1.5/5
La Quinta Holdings ROI Score by Ethnicity
La Quinta Holdings's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of La Quinta Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.7 | Other | 1.7 |
La Quinta Holdings ROI Score by Age
La Quinta Holdings's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of La Quinta Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
La Quinta Holdings ROI Score by Usage
La Quinta Holdings's ROI score was rated the highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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La Quinta Holdings ROI Score by Industry
La Quinta Holdings's ROI score was rated 1.5 stars by both Business and Consumer Services and Hospitality industry customers.
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La Quinta Holdings Customer Satisfaction (CSAT)
La Quinta Holdings Customer Satisfaction (CSAT) Score
7 / 100
La Quinta Holdings has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
1%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
84%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into La Quinta Holdings Customer Satisfaction
La Quinta Holdings's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Other customers.
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Ranked La Quinta Holdings Customer Satisfaction the Highest
Ranked La Quinta Holdings Customer Satisfaction the Lowest
La Quinta Holdings Customer Satisfaction Score by Gender
Male customers rated La Quinta Holdings's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of La Quinta Holdings.
12 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 75% |
6 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 6% | |
Very Dissatisfied | 85% |
La Quinta Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
La Quinta Holdings' Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of La Quinta Holdings.
5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
90%
CSAT according to Hispanic or Latino
La Quinta Holdings' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of La Quinta Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
La Quinta Holdings' Customer Satisfaction (CSAT) score was rated 18% according to African American/Black users and customers.
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18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
73%
CSAT according to Other
La Quinta Holdings' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of La Quinta Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
La Quinta Holdings Customer Satisfaction Score by Age
La Quinta Holdings's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of La Quinta Holdings.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 22% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 17% |
La Quinta Holdings Customer Satisfaction Score by Usage
La Quinta Holdings's Customer Satisfaction score was rated the highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
La Quinta Holdings Customer Satisfaction Score by Industry
La Quinta Holdings's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}La Quinta Holdings Customer Service
1.5/5
La Quinta Holdings has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock La Quinta Holdings' overall Customer Service score rated by its users and customers.
About La Quinta Holdings's Customer Service
Address
Irving, TX
Website
http://www.lq.com/lq/
Phone Number
+44 800 642 4241
Quick Insights into La Quinta Holdings Customer Service
La Quinta Holdings's Customer Service score was rated highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used La Quinta Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked La Quinta Holdings' Customer Service score.
Ranked La Quinta Holdings Customer Service the Highest
Ranked La Quinta Holdings Customer Service the Lowest
La Quinta Holdings Customer Service Score by Gender
La Quinta Holdings's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of La Quinta Holdings.
Male
1.5/5
Female
1.5/5
La Quinta Holdings Customer Service Score by Ethnicity
La Quinta Holdings's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of La Quinta Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
La Quinta Holdings Customer Service Score by Age
La Quinta Holdings's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of La Quinta Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
La Quinta Holdings Customer Service Score by Usage
La Quinta Holdings's Customer Service score was rated the highest by customers who have used La Quinta Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
La Quinta Holdings Customer Service Score by Industry
La Quinta Holdings's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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La Quinta Holdings as an Employer
2.5/5
La Quinta Holdings has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
La Quinta Holdings scored a -91 for Net Promoter Score and a -66 for Employee Net Promoter Score. NPS gauges how likely a customer of La Quinta Holdings would recommend the brand to a friend. ENPS measures how likely La Quinta Holdings employees would recommend working at La Quinta Holdings to a friend.
Net Promoter Score
-91
NPS Score
| 3% | Promoters |
|---|---|
| 3% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-66
eNPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
