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SAP Concur is

Ranked

#136

Tech Brands

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SAP Concur

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SAP Concur

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SAP Concur is ranked #136 in Tech Brands

About SAP Concur's Brand

Concur provides integrated travel and expense management solutions. SAP Concur’s brand is ranked #453 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of SAP Concur. When compared to other organizations within the Tech industry, SAP Concur is ranked #136. Among its major competitors, SAP Concur is ranked in 5th place for NPS while Certify is 1st, and Nexonia is 2nd. Overall, SAP Concur has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $136.17B

Brand at a Glance

75%

Customer Loyalty

3.7/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

SAP Concur Ranking

^#453 in Global Best Brands
^#136 in Tech
^#2 / 4 of its competitors

SAP Concur NPS

SAP Concur's Net Promoter Score (NPS) is a 15 with 49% Promoters, 17% Passives, and 34% Detractors. Net Promoter Score tracks whether SAP Concur's customers would recommend using the product based on a scale of -100 to 100.

SAP Concur Overall NPS

NPS

49%	Promoters
17%	Passives
34%	Detractors

SAP Concur NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 17	Jun 2023	17
Jul 2023 19	Jul 2023	19
Sep 2023 17	Sep 2023	17
Feb 2024 17	Feb 2024	17
Mar 2024 18	Mar 2024	18
Apr 2024 19	Apr 2024	19
May 2024 17	May 2024	17
Jun 2024 19	Jun 2024	19
Jul 2024 17	Jul 2024	17
Sep 2024 17	Sep 2024	17
Jan 2025 13	Jan 2025	13
Sep 2025 15	Sep 2025	15

How Other Brands Compare

SAP Concur is ranked second for NPS among its competitors. Deem and Coupa Software come in first and third, with Taulia coming in at #4. Among those competitors, it is the most valued company.

	SAP Concur	Coupa Software	Deem	Taulia
Global Ranking	#453	#-	#-	#-
NPS	15	13	28	11
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$136.17B	$19.11B	$1.85B	$450.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SAP Concur NPS by Gender

Male customers rated SAP Concur's NPS 32 points higher than Female customers.

Male

SAP Concur's NPS was rated 25 by Male customers on Comparably.

50%

Promoters

25%

Passives

25%

Detractors

Female

-7

SAP Concur's NPS was rated -7 by Female customers on Comparably.

31%

Promoters

31%

Passives

38%

Detractors

SAP Concur NPS by Ethnicity

SAP Concur's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -51	Caucasian	-51
Asian or Pacific Islander 45	Asian or Pacific Islander	45
Other 11	Other	11

SAP Concur NPS by Age

SAP Concur's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

26-30

40%

20%

31-35

20%

40%

36-40

40%

20%

40%

41-45

40%

20%

40%

51-55

33%

34%

33%

SAP Concur NPS by Usage

SAP Concur's NPS was rated the highest by customers who have used SAP Concur's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 25	Less than 1 Year	25
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 27	2 to 5 Years	27
5 to 10 Years 19	5 to 10 Years	19
Over 10 Years -34	Over 10 Years	-34

SAP Concur NPS vs. Competitors

Compared to its competitors, SAP Concur's NPS is rated right above Coupa Software, and is preceded by Expensify.

COMPANY		NPS Score
	Certify	70
	Nexonia	54
	Deem	28
	Expensify	21
	SAP Concur	15
	Coupa Software	13
	Taulia	11
	I.D. Systems	N/A

SAP Concur NPS vs Companies in Tech

In the Tech industry, SAP Concur's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	SAP Concur	15

SAP Concur Customer Reviews

Out of the 9 SAP Concur customer reviews 5 were positive and 4 were constructive. SAP Concur customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

SAP Concur Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of SAP Concur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

SAP Concur Customer Loyalty Score by Gender

Female customers rated SAP Concur's Customer Loyalty score 8% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SAP Concur.

Male

70%

Yes

Female

78%

Yes

SAP Concur Customer Loyalty Score by Ethnicity

SAP Concur's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SAP Concur.

out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

SAP Concur Customer Loyalty Score by Age

SAP Concur's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SAP Concur.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 82%	26-30	82%
31-35 46%	31-35	46%
36-40 64%	36-40	64%
41-45 82%	41-45	82%
51-55 70%	51-55	70%

SAP Concur Customer Loyalty Score by Usage

SAP Concur's Customer Loyalty score was rated the highest by customers who have used SAP Concur's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	78%
1 to 2 Years	33%
2 to 5 Years	93%
5 to 10 Years	70%
Over 10 Years	70%

SAP Concur Customer Loyalty Score by Industry

SAP Concur's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	82%
Accounting	55%

SAP Concur Customer Loyalty vs. Competitors

Compared to its competitors, SAP Concur's Customer Loyalty score is rated right above Coupa Software, and is preceded by Taulia.

COMPANY		Customer Loyalty Score
	Certify	100%
	Taulia	79%
	SAP Concur	75%
	Coupa Software	74%
	Expensify	59%
	Nexonia	N/A
	Deem	N/A
	I.D. Systems	N/A

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Customer Loyalty for Other Tech Brands

In the Tech industry, SAP Concur's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	SAP Concur	75%

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SAP Concur Product Quality

3.7/5

SAP Concur has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock SAP Concur's overall Product Quality score rated by its users and customers.

SAP Concur Product Information

SAP Concur serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SAP Concur supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

SAP Concur’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Food and Beverages industry rated SAP Concur's product the highest. Reviewers from the Education industry rated SAP Concur the lowest at 4.1.

Website: http://www.concur.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

FinTech

SaaS

Languages Supported

English

Chinese (Traditional)

Dutch

French

German

Indonesian

Spanish

Chinese (Simplified)

Japanese

Italian

Korean

Czech

Swedish

Polish

Danish

Norwegian

Product Type

Expense Management Software

Accounts Payable Software

Travel Management Software

Quick Insights into SAP Concur Product Quality

SAP Concur's Product Quality score was rated highest by customers from the Food and Beverages industry, and rated lowest by customers ages 36-40.

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Ranked SAP Concur Product Quality the Highest

Food and Beverages	4.6
Less than 1 Year	4.1
26-30	3.7

Ranked SAP Concur Product Quality the Lowest

1 to 2 Years	3
Caucasian	2.9
36-40	2.6

SAP Concur Product Quality Score by Gender

Female customers rated SAP Concur's Product Quality score 0.3 stars higher than Male customers.

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Male

3.1/5

Female

3.4/5

SAP Concur Product Quality Score by Ethnicity

SAP Concur's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SAP Concur.

Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.4	Other	3.4

SAP Concur Product Quality Score by Age

SAP Concur's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SAP Concur.

Summary	Age	Score
26-30 3.7	26-30	3.7
31-35 3.2	31-35	3.2
36-40 2.6	36-40	2.6
41-45 3.1	41-45	3.1
51-55 3.5	51-55	3.5

SAP Concur Product Quality Score by Usage

SAP Concur's Product Quality score was rated the highest by customers who have used SAP Concur's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	3
2 to 5 Years	3.8
5 to 10 Years	3.4
Over 10 Years	3.1

SAP Concur Product Quality Score by Industry

SAP Concur's Product Quality score was rated the highest by Food and Beverages industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4
Accounting	3.6
Banking and Financial Services	4.4
Consumer Goods	4.3
Education	4.1
Healthcare, Hospitals and Medicine	4.3
Manufacturing and Machinery	4.3
Marketing, Advertising and Research	4.1
Non-Profit	4.1
Food and Beverages	4.6

SAP Concur Product Quality vs. Competitors

Compared to its competitors, SAP Concur's Product Quality score is rated right above Coupa Software, and is preceded by Taulia.

COMPANY		Product Quality Score
	Certify	4.5/5
	Nexonia	4.4/5
	Taulia	3.9/5
	SAP Concur	3.7/5
	Coupa Software	3.7/5
	Deem	3.7/5
	Expensify	3.7/5
	I.D. Systems	N/A

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Product Quality for Other Tech Brands

In the Tech industry, SAP Concur's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	SAP Concur	3.7/5

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SAP Concur Pricing

SAP Concur ROI & Value For Money

3.4/5

SAP Concur has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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SAP Concur Pricing Plans

SAP Concur has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, SAP Concur uses a subscription model and offers the following: Get quotes online for the Standard, Concurforce, Professional and Premium editions..

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Accounting industry think that they had the lowest ROI from SAP Concur.

Who Uses SAP Concur?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into SAP Concur ROI

SAP Concur's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers who have used SAP Concur's products/services for 1 to 2 Years.

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Ranked SAP Concur ROI the Highest

Biotech and Pharmaceuticals	4.4
2 to 5 Years	3.6
26-30	3.6

Ranked SAP Concur ROI the Lowest

51-55	2.8
Caucasian	2.6
1 to 2 Years	1.9

SAP Concur ROI Score by Gender

Female customers rated SAP Concur's ROI score 0.1 stars higher than Male customers.

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Male

3.1/5

Female

3.2/5

SAP Concur ROI Score by Ethnicity

SAP Concur's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SAP Concur.

Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 3.3	Other	3.3

SAP Concur ROI Score by Age

SAP Concur's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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Summary	Age	Score
26-30 3.6	26-30	3.6
31-35 3.1	31-35	3.1
36-40 2.9	36-40	2.9
41-45 3	41-45	3
51-55 2.8	51-55	2.8

SAP Concur ROI Score by Usage

SAP Concur's ROI score was rated the highest by customers who have used SAP Concur's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	1.9
2 to 5 Years	3.6
5 to 10 Years	2.6
Over 10 Years	3.3

SAP Concur ROI Score by Industry

SAP Concur's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.

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Tech	3.7
Accounting	3
Banking and Financial Services	4.3
Biotech and Pharmaceuticals	4.4
Consumer Goods	4.3
Education	3.6
Healthcare, Hospitals and Medicine	4
Manufacturing and Machinery	3.9
Non-Profit	3.9

SAP Concur Pricing vs. Competitors

Compared to its competitors, SAP Concur's ROI score is rated right above I.D. Systems, and is preceded by Coupa Software.

COMPANY		Pricing Score
	Certify	4.4/5
	Nexonia	4.3/5
	Deem	3.7/5
	Taulia	3.7/5
	Expensify	3.6/5
	Coupa Software	3.5/5
	SAP Concur	3.4/5
	I.D. Systems	N/A

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ROI for Other Tech Brands

In the Tech industry, SAP Concur's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	SAP Concur	3.4/5

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SAP Concur Customer Satisfaction (CSAT)

SAP Concur Customer Satisfaction (CSAT) Score

66 / 100

SAP Concur has an overall Customer Satisfaction score of 66 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	26%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	4%
Very Dissatisfied	14%

Very Satisfied

40%

Satisfied

26%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SAP Concur Customer Satisfaction

SAP Concur's Customer Satisfaction score was rated highest by customers who have used SAP Concur's products/services for Over 10 Years, and rated lowest by customers who have used SAP Concur's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked SAP Concur's Customer Satisfaction.

Ranked SAP Concur Customer Satisfaction the Highest

Over 10 Years	100%
Other	89%
26-30	80%

Ranked SAP Concur Customer Satisfaction the Lowest

41-45	60%
Caucasian	43%
1 to 2 Years	0%

SAP Concur Customer Satisfaction Score by Gender

Male customers rated SAP Concur's Customer Satisfaction score 3 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SAP Concur.

70 / 100

Male

	Very Satisfied	20%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	10%
	Very Dissatisfied	20%

67 / 100

Female

	Very Satisfied	40%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	7%
	Very Dissatisfied	13%

SAP Concur Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SAP Concur's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

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43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	28%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

28%

Dissatisfied

Very Dissatisfied

29%

CSAT according to Asian or Pacific Islander

SAP Concur's Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.

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63 / 100

Very Satisfied	25%
Satisfied	38%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	12%

Very Satisfied

25%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

12%

CSAT according to Other

SAP Concur's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.

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89 / 100

Very Satisfied	44%
Satisfied	45%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

44%

Satisfied

45%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

11%

SAP Concur Customer Satisfaction Score by Age

SAP Concur's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

26-30

80%

31-35

75%

36-40

80%

41-45

60%

SAP Concur Customer Satisfaction Score by Usage

SAP Concur's Customer Satisfaction score was rated the highest by customers who have used SAP Concur's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	67
1 to 2 Years	0
2 to 5 Years	82
5 to 10 Years	60
Over 10 Years	100

SAP Concur Customer Satisfaction Score by Industry

SAP Concur's Customer Satisfaction score was rated 78 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"label": "Tech",
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Tech	78

SAP Concur Customer Satisfaction vs. Competitors

Compared to its competitors, SAP Concur's Customer Satisfaction score is rated right above Expensify, and is preceded by Coupa Software.

COMPANY		Customer Satisfaction (CSAT) Score
	Taulia	75%
	Coupa Software	71%
	SAP Concur	66%
	Expensify	53%
	Certify	0%
	Nexonia	0%
	Deem	0%
	I.D. Systems	0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, SAP Concur's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Spotify	85%
	Apple	84%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	SAP Concur	66%
	Peloton	63%

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SAP Concur Customer Service

3.4/5

SAP Concur has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About SAP Concur's Customer Service

Address

Bellevue, WA 98004

Website

http://www.concur.com

Phone Number

+1-425-590-5000

SAP Concur's Social Links

Quick Insights into SAP Concur Customer Service

SAP Concur's Customer Service score was rated highest by customers who have used SAP Concur's products/services for 2 to 5 Years, and rated lowest by customers who have used SAP Concur's products/services for 1 to 2 Years.

Sign Up to unlock insights into how customers have ranked SAP Concur's Customer Service score.

Ranked SAP Concur Customer Service the Highest

2 to 5 Years	3.6
26-30	3.6
Accounting	3.6

Ranked SAP Concur Customer Service the Lowest

51-55	2.8
Caucasian	2.7
1 to 2 Years	1.9

SAP Concur Customer Service Score by Gender

SAP Concur's Customer Service score was rated 3.1 by both Female and Male customers on Comparably.

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Male

3.1/5

Female

3.1/5

SAP Concur Customer Service Score by Ethnicity

SAP Concur's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SAP Concur.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 3.1	Other	3.1

SAP Concur Customer Service Score by Age

SAP Concur's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
26-30 3.6	26-30	3.6
31-35 2.8	31-35	2.8
36-40 2.9	36-40	2.9
41-45 2.9	41-45	2.9
51-55 2.8	51-55	2.8

SAP Concur Customer Service Score by Usage

SAP Concur's Customer Service score was rated the highest by customers who have used SAP Concur's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	1.9
2 to 5 Years	3.6
5 to 10 Years	2.9
Over 10 Years	3.3

SAP Concur Customer Service Score by Industry

SAP Concur's Customer Service score was rated 3.6 stars by both Accounting and Tech industry customers.

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Tech	3.6
Accounting	3.6

SAP Concur Customer Service vs. Competitors

Compared to its competitors, SAP Concur's Customer Service score is rated right above Expensify, and is preceded by Coupa Software.

COMPANY		Customer Service Score
	Taulia	3.8/5
	Nexonia	3.7/5
	Deem	3.7/5
	Coupa Software	3.5/5
	SAP Concur	3.4/5
	Expensify	3/5
	Certify	3/5
	I.D. Systems	N/A

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Customer Service for Other Tech Brands

In the Tech industry, SAP Concur's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	SAP Concur	3.4/5

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SAP Concur as an Employer

4.1/5

SAP Concur has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of SAP Concur

Steve Singh

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SAP Concur scored a 15 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of SAP Concur would recommend the brand to a friend. ENPS measures how likely SAP Concur employees would recommend working at SAP Concur to a friend.

Net Promoter Score

NPS Score

49%	Promoters
17%	Passive
34%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
24%	Passive
26%	Detractors

Global Ranking Snapshot

SAP Concur is ranked #453 in the Global Top 100 Brands. It ranks just behind Globant and just ahead of MINDBODY, Inc..

RANK			INDUSTRY
451	Bonobos	Greg Scott	Retail
452	Globant	Martin Migoya	Tech
453	SAP Concur	Steve Singh	Tech
454	MINDBODY, Inc.	Rick Stollmeyer	Tech
455	HarperCollins	Brian Murray	Media and Entertainment
456	SolarCity	Lyndon Rive	Energy and Manufacturing
457	Fujitsu	Tatsuya Tanaka	Tech

Tech Ranking Snapshot

SAP Concur is ranked #136 in the Tech Industry. It ranks just behind Globant and just ahead of MINDBODY, Inc..

RANK		Location
134	CVENT	Mclean, VA
135	Globant	San Francisco, CA
136	SAP Concur	Bellevue, WA
137	MINDBODY, Inc.	San Luis Obispo, CA
138	HarperCollins	New York City, NY
139	Fujitsu	Mina, NV
140	Splunk	San Francisco, CA