13
NPS
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Coupa Software
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About Coupa Software's Brand
Coupa is the only Business Spend Management platform that empowers you to spend smarter and maximize the value of every dollar your business spends. Among its major competitors, Coupa Software is ranked in 4th place for NPS while Basware is 1st, and FreshBooks is 2nd. Overall, Coupa Software has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $19.11B
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Coupa Software CMO
Chandar Pattabhiram
Chandar Pattabhiram serves as the Chief Marketing Officer of Coupa Software. Chandar started at Coupa Software in August of 2017. Chandar currently resides in the San Francisco Bay Area.
Coupa Software Ranking
- #3 / 4 of its competitors
Coupa Software NPS
Coupa Software's Net Promoter Score (NPS) is a 13 with 45% Promoters, 23% Passives, and 32% Detractors. Net Promoter Score tracks whether Coupa Software's customers would recommend using the product based on a scale of -100 to 100.
Coupa Software Overall NPS
| 45% | Promoters |
|---|---|
| 23% | Passives |
| 32% | Detractors |
Coupa Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 12 | Dec 2020 | 12 |
Feb 2021 9 | Feb 2021 | 9 |
May 2022 10 | May 2022 | 10 |
Jul 2022 14 | Jul 2022 | 14 |
Jan 2023 15 | Jan 2023 | 15 |
Feb 2023 18 | Feb 2023 | 18 |
Jul 2023 16 | Jul 2023 | 16 |
Sep 2023 13 | Sep 2023 | 13 |
Jan 2024 11 | Jan 2024 | 11 |
Mar 2024 8 | Mar 2024 | 8 |
Jul 2024 12 | Jul 2024 | 12 |
Dec 2025 13 | Dec 2025 | 13 |
How Other Brands Compare
Coupa Software is ranked third for NPS among its competitors. FreshBooks and SAP Concur come in first and second, with Taulia coming in at #4. Among those competitors, it is the second most valued company behind SAP Concur.
Coupa Software |  SAP Concur |  FreshBooks |  Taulia | |
| Global Ranking | #- | #453 | #- | #- |
| NPS | 13 | 15 | 26 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $19.11B | $136.17B | $9.32B | $450.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coupa Software NPS by Gender
Coupa Software's NPS was rated 34 by Male customers on Comparably.
Male
34
Coupa Software's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Coupa Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Coupa Software NPS by Usage
Coupa Software's NPS was rated the highest by customers who have used Coupa Software's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Coupa Software NPS vs. Competitors
Compared to its competitors, Coupa Software's NPS is rated right above Taulia, and is preceded by SAP Concur.
| COMPANY | NPS Score | |
|---|---|---|
 | Basware | 80 |
| FreshBooks | 26 |
| SAP Concur | 15 |
| Coupa Software | 13 |
| Taulia | 11 |
 | SAP Ariba | -15 |
Coupa Software Customer Reviews
Out of the 2 Coupa Software customer reviews 2 were positive and 0 were constructive. Coupa Software customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Coupa Software Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Coupa Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Coupa Software Customer Loyalty Score by Gender
Coupa Software's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Coupa Software Customer Loyalty Score by Usage
Coupa Software's Customer Loyalty score was rated 100% by customers who have used Coupa Software's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Coupa Software Customer Loyalty Score by Industry
Coupa Software's Customer Loyalty score was rated 78% by Tech industry customers.
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Coupa Software Customer Loyalty vs. Competitors
Compared to its competitors, Coupa Software's Customer Loyalty score is rated right above Basware, and is preceded by SAP Concur.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Taulia | 79% |
| SAP Concur | 75% |
| Coupa Software | 74% |
| Basware | 72% |
| FreshBooks | 63% |
| SAP Ariba | 60% |
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Coupa Software Product Quality
3.7/5
Coupa Software has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Coupa Software Product Information
Coupa Software serves markets in the United States and Canada. Coupa Software supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Coupa Software’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Coupa Software's product the highest. Reviewers from the Tech industry rated Coupa Software the lowest at 3.
- Website
- http://www.coupa.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Product Type
Purchasing Software
Procurement Software
Contract Management Software
Expense Management Software
Billing & Invoicing Software
Financial Reporting Software
Quick Insights into Coupa Software Product Quality
Coupa Software's Product Quality score was rated highest by customers who have used Coupa Software's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Coupa Software Product Quality the Highest
Ranked Coupa Software Product Quality the Lowest
Coupa Software Product Quality Score by Gender
Coupa Software's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Coupa Software Product Quality Score by Usage
Coupa Software's Product Quality score was rated the highest by customers who have used Coupa Software's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Coupa Software Product Quality Score by Industry
Coupa Software's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Coupa Software Product Quality vs. Competitors
Compared to its competitors, Coupa Software's Product Quality score is rated right above SAP Ariba, and is preceded by SAP Concur.
| COMPANY | Product Quality Score | |
|---|---|---|
| Taulia | 3.9/5 |
| FreshBooks | 3.9/5 |
| SAP Concur | 3.7/5 |
| Coupa Software | 3.7/5 |
| SAP Ariba | 3.2/5 |
| Basware | 3.1/5 |
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Coupa Software Pricing
Coupa Software ROI & Value For Money
3.5/5
Coupa Software has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Coupa Software Pricing Plans
Coupa Software has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Tech industry think that they had the lowest ROI from Coupa Software.
Who Uses Coupa Software?
Medium Businesses
Large Enterprises
Quick Insights into Coupa Software ROI
Coupa Software's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Tech industry.
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Ranked Coupa Software ROI the Highest
Ranked Coupa Software ROI the Lowest
Coupa Software ROI Score by Gender
Coupa Software's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Coupa Software ROI Score by Usage
Coupa Software's ROI score was rated 4.1 stars by customers who have used Coupa Software's products/services for 2 to 5 Years.
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Coupa Software ROI Score by Industry
Coupa Software's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.
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Coupa Software Pricing vs. Competitors
Compared to its competitors, Coupa Software's ROI score is rated right above SAP Concur, and is preceded by Taulia.
| COMPANY | Pricing Score | |
|---|---|---|
| FreshBooks | 3.8/5 |
| Taulia | 3.7/5 |
| Coupa Software | 3.5/5 |
| SAP Concur | 3.4/5 |
| SAP Ariba | 3.2/5 |
| Basware | 3/5 |
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Coupa Software Customer Satisfaction (CSAT)
Coupa Software Customer Satisfaction (CSAT) Score
72 / 100
Coupa Software has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Coupa Software Customer Satisfaction
Coupa Software's Customer Satisfaction score was rated highest by Male customers.
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Ranked Coupa Software Customer Satisfaction the Highest
Coupa Software Customer Satisfaction Score by Gender
Coupa Software's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Coupa Software Customer Satisfaction vs. Competitors
Compared to its competitors, Coupa Software's Customer Satisfaction score is rated right above Basware, and is preceded by Taulia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Taulia | 75% |
| Coupa Software | 71% |
| Basware | 66% |
| SAP Concur | 66% |
| FreshBooks | 60% |
| SAP Ariba | 43% |
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Coupa Software Customer Service
3.5/5
Coupa Software has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Coupa Software's Customer Service
Address
1855 S Grant St, San Mateo, CA 94402
Website
http://www.coupa.com
Phone Number
(650) 931-3200
Coupa Software's Social Links
Quick Insights into Coupa Software Customer Service
Coupa Software's Customer Service score was rated highest by customers who have used Coupa Software's products/services for 2 to 5 Years.
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Ranked Coupa Software Customer Service the Highest
Coupa Software Customer Service Score by Gender
Coupa Software's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Coupa Software Customer Service Score by Usage
Coupa Software's Customer Service score was rated 4.1 stars by customers who have used Coupa Software's products/services for 2 to 5 Years.
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Coupa Software Customer Service Score by Industry
Coupa Software's Customer Service score was rated 2.6 stars by Tech industry customers.
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Coupa Software Customer Service vs. Competitors
Compared to its competitors, Coupa Software's Customer Service score is rated right above SAP Concur, and is preceded by FreshBooks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Taulia | 3.8/5 |
| FreshBooks | 3.7/5 |
| Coupa Software | 3.5/5 |
| SAP Concur | 3.4/5 |
| Basware | 3.2/5 |
| SAP Ariba | 2.9/5 |
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Coupa Software as an Employer
4.5/5
Coupa Software has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Coupa Software scored a 13 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Coupa Software would recommend the brand to a friend. ENPS measures how likely Coupa Software employees would recommend working at Coupa Software to a friend.
Net Promoter Score
13
NPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 63% | Promoters |
|---|---|
| 24% | Passive |
| 13% | Detractors |
